Posting for a family member...
Account was set up last year with an eastlink email, and the eversafe ID was linked to his phone number. The family member has lost his phone, so when trying to log in to pause his service he cant get past the authentication page as its sending the code to his lost phone. To further complicate matters, the email that the account is registered on, no longer works (was with Eastlink and they no longer have an account there). How can he access his account to mark his phone lost/pause his service/transfer to a new SIM if he cant get past the authentication page?
