@Dangagnon21 wrote:
"Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat"
Tried porting phone number from Zoomer Mobile (CityFone). Have the IMEI number, which was directly copied from my settings, and received the message above.
Have not been contacted by support and it's been nearly 5 hours. What steps should I take?
This part is really a reminder to Public Mobile, but that text message needs to be corrected as there isn't a carrier in the country who satill uses ESN or MEID device identifiers.
As for your IMEI, there are sometimes extra digits at the end that aren't needed. Also, some phones also have more than one IMEI. Whenever possible, the account nubmer should be used instead.
