Can't connect to network

[Ksr519]

Was in the middle of phone call this morning and then heard a noise and was disconnected.  Since then I have not been able to connect to cell phone tower.  Was working since I joined Aug 6th.  I have done the network reset and nothing will allow me back on network. 

Please help. 

BTW, I'm on unlocked Samsung s21. 

[Handy1]

@Ksr519  They should reply with in 20 mins to 2 hours just keep an eye on your community in box for their reply . And they will ask you some verification questions to get started and just ask them to refresh your account (re provision sim )

you can  find their  reply here 

• https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Ksr519]

Sent them msg to see this thread, hopefully can be resolved soon... 

[hTideGnow]

HI @Ksr519 

too bad it is not a physical sim and nothing much you can do

Please submit a ticket with CS agent here:

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Handy1]

@Ksr519  You may need support to re provision your sim on their end . 

[Ksr519]

My husband has same esim and has no issues, he has s23

[Handy1]

@Ksr519  check 

Outage map in your area:

https://istheservicedowncanada.com/

also can you try the SIM card in another phone to test . If no luck please submit ticket with support 

private message   To CS_Agents click          

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                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437