My wife and I both have PM accounts. We both opted to change our plans on our respective dates of renewal. The new plan is $80/MONTH DISCOUNTED TO $65 WITH A 90 SUBSCRIPTION. My wife’s change over day was today 29/5. She the PM App this morning, the plan had changed but the billed amount was the full $80 plus/minus applicable taxes and loyalty discounts.
1. Why didn’t she get the deal that she signed up for?
Thanks in advance for any help. This isn’t a lot of fun for seniors. 😞
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HI @Jason69 did PM charge you the full 90 days fee ? if they did, it should charge you the discounted price and not the full price.
Pleae submit message to agent:
@Jason69 Sounds like she choose the plan for 30days and not for 90 days to get it for $65
you can contact support to see if they will reverse it for you
add and she will get to keep old loyalty rewards also
@Jason69 - If I were you, i'd submit a ticket to customer service and tell them what you did and explained what happened. Hopefully they can set things straight for your without any additional charges.
Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here: https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent