Number change

[Kakewash]

I’ve exceeded the number of times to change my number, now family or work can’t call me! Neeed help to change it back 

[Yummy]

It used to be you could change number 4 times within 30 days.

If you did more that that see if agent can assist you. Do NOT expect to get your 'old' number back as every changed number goes into unassigned numbers pool waiting for new customer.

[Chalupa_Batman]

---

@Kakewash wrote:

I’ve exceeded the number of times to change my number, now family or work can’t call me! Neeed help to change it back 

---

Hello @Kakewash 

Instead of just shipping you to customer service, let me see if I can help understand this better and help you better as a community member.

Can you share more details of what you're trying to do? 

[hTideGnow]

hi @Kakewash 

you can change 4 times a cycle, that is already a lot

And even if you already used the 4 times in this cycle, the system won't allow you to make the change and you will be on the number you last changed,  why people and work cannot call you that last number you changed to?

if you really got stuck, try Reboot your phone and Reset network settings and check inbound calls again

if it really not working, ask PM agent to help.  Please submit a ticket with CS Agent by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[slusagm]

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage