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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 2783 Views
  • 29 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 30606 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 42383 Views
  • 185 replies
  • 29 Bravos

Resolved! Invalid email address

I Can not reset password on the account as the email on file is invalid?

Jjbates by Great Neighbour / Super Voisin
  • 866 Views
  • 3 replies
  • 0 Bravos

Resolved! Promo Code Missed

Hi there, I just activated and the promo code I was given was missed.  How do I get the 2GBBONUS added to my account?

MommaGib by Great Neighbour / Super Voisin
  • 1027 Views
  • 9 replies
  • 0 Bravos

Resolved! New Account, Number Transfered, Emergency Calls only

I've set up a new account and tried to transfer my number from Telus. This seems to have been done successfully but I only have Emergency Calls. The new sim card has been activated and is inserted.   Calling the number results in an invalid number me...

rjacobs by Good Citizen / Bon Citoyen
  • 1901 Views
  • 17 replies
  • 0 Bravos

Resolved! create a new account

I want to create a new account for my son.  However, when I enter his tel.#, I see a message that says it already exists. HOw can I access the account that has his number? Or how can I create a new acct for him? Thank you.

bpugh22 by Great Neighbour / Super Voisin
  • 953 Views
  • 9 replies
  • 2 Bravos

Resolved! Phone lost

My mum lost her phone.  What should we do? ThanksCatherine

catherine5288 by Good Citizen / Bon Citoyen
  • 2016 Views
  • 20 replies
  • 1 Bravos

Resolved! Credit cards unable to process when activating SIM

I'm trying to activate my SIM and have tried two different MasterCards but both give me:We were not able to process your payment. Make sure all information is correct or try again with a different card. How can I get this working?

Deit by Great Neighbour / Super Voisin
  • 805 Views
  • 5 replies
  • 0 Bravos

Not able to make or receive calls.

Both my husband phone and mine are unable to either make or receive calls, or to access voicemail.A window appears intermittently that says- mobile network is unavailable for voice calls. What to do?

Meors by Great Neighbour / Super Voisin
  • 512 Views
  • 7 replies
  • 0 Bravos

Resolved! Sim not arrived

Yeah I ordered a sim on the 19th of April and it still hasn't arrived , I talked to the customer support agents of public mobile via community DM and they said they can send me another one or I can go pick up one at a store or kiosk , first of all yo...

Mangat7 by Great Neighbour / Super Voisin
  • 870 Views
  • 7 replies
  • 0 Bravos

Ordered a SIM on April 19, still havent received.

Its all in the title.I ordered a SIM card from the website on April 19th and it still havent came by mail.I live in Montreal so theres definitely something worng.Now everytome I try to contact the support, theres this Bot sending me everywhere but to...

martel80 by Great Neighbour / Super Voisin
  • 364 Views
  • 4 replies
  • 0 Bravos

Resolved! AT&T

My Public Mobility payment message is headed by AT&T GoPhone Service Contacts.Why did this happen and how to fix this.

raisen by Good Citizen / Bon Citoyen
  • 860 Views
  • 7 replies
  • 1 Bravos

Receiving calls

Hello:Could you please tell me why I cannot receive calls from other cellphones when my data is turned off.  I can receive land line calls.  Thanks.

BugsLady by Great Neighbour / Super Voisin
  • 708 Views
  • 6 replies
  • 1 Bravos

Resolved! SPAM Calls

Again I started receiving spam calls from 647-858-xxxx. I understand they are fake numbers but if I no answer all goes to voice-mail.Really annoying to retrieve that garbage multiple times a day.Is there a way to turn off voice-mail completely as I d...

BorisDoris by Great Citizen / Super Citoyen
  • 1931 Views
  • 12 replies
  • 1 Bravos

Messaging a Moderator

Hi there, I would like to message a moderator so I can retrieve invoices for the my phone bill. How can I find a moderator? Thanks for your help -Adam

agalejs by Great Neighbour / Super Voisin
  • 742 Views
  • 8 replies
  • 0 Bravos

Phone

My phone is not working    

Italy by Great Neighbour / Super Voisin
  • 1302 Views
  • 16 replies
  • 0 Bravos

Outside Canada

Hi Guys, I am right now in Mexico but no signal at all, need to make a few things with my canaidan phone but its not working, any suggestions what can I do....

Racneb by Great Neighbour / Super Voisin
  • 1237 Views
  • 6 replies
  • 1 Bravos

Resolved! Not able to send message

I am with public mobile for last 2 years. In the past 2 days, I am unable to send messages through my public mobile simcard. I am able to receive them but not able to send them.  I have tried switching off/on phone, Flight mode off/on, kept sim card ...

Prabhatwalton by Great Neighbour / Super Voisin
  • 4312 Views
  • 12 replies
  • 2 Bravos

US Roaming Talk & Text not working

I purchased the $15 Talk and Text Bundle, but it does not work.  At all. I tried turning off the phone and back on again to connect.  T-Mobile is listed as the network. I’ve had the cellular data roaming button off and on, but I didn’t purchase data,...

SJMorton by Good Citizen / Bon Citoyen
  • 1506 Views
  • 16 replies
  • 2 Bravos

Credit Card Charges

I received my credit card statement and Im being charged the month of March and April?  Why?

Gregory1945 by Great Neighbour / Super Voisin
  • 866 Views
  • 11 replies
  • 0 Bravos

Resolved! Redmi Note 10 Pro

I'm considering buying a new phone. I'm looking at the Redmi Note 10 Pro Global. As per frequencycheck.com, it supports the following: GSM 850 1900PCSUMTS B2(1900 PCS) B5(850)LTE B4(1700/2100 AWS1) Should I be good to go?

twocrazydots by Good Citizen / Bon Citoyen
  • 1180 Views
  • 5 replies
  • 0 Bravos

Resolved! Reactivate

I pay my daughter's phone bill today and on the account is saying expired and reactive I don't see why would her phone bills always do 30 days and I paid it today because it's due the 29th can someone explain that to me

Chanelle1 by Great Neighbour / Super Voisin
  • 716 Views
  • 6 replies
  • 0 Bravos

CPO Spring Sale Credit Applied

If you took advantage of Public Mobile's CPO Spring Sale in March the $20 credit has been applied to your account balance and is showing in your transaction history.                                                                     I was holding of...

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