Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My month is paid, no lateness, I have enough for thenext bill, but for whatever reason, I cant access the internet on my cellphone. I turned things on and off. deleted and re downloaded, and I cant figure it out. Anyone can relate, darling? thx
Hello All,please how do i redeem my cash rewards towards my next bill?
Activating new sim, public Mobile charged my credit card. But the sim is not active.Tried to go through the process again and now is saying the Sim is invalid.What should I do to fix this problem?
I cant use data even though I have it and getting a hold of an agent is next to impossible. Getting so frustrated and ready to switch at this point.
I installed iOS16.4 and all my in and out calls are failed. Apple support suggested to contact provider. What should I do?
I am getting no service. I called my previous provider, TELUS, to confirm my number was ported. My Public Mobile online account shows my correct phone number but I have no service. My phone shows Public Mobile 53.0 is my carrier when I go to settings...
Unable to add funds to my account. Customer service and self serve (*611) is not in service. It’s been a almost week, I need assistance with this immediately.
After VoLTE is enabled on your #, is the 3G network still available for calling or is it struck out leaving all voice calls ONLY on VoLTE??? I plan use my international dual sim VoLTE ready phone <Ulefone> on Publicmobile network.Fully functional wi...
My data hasn’t been working since yesterday. Please help @members
Hi, I had a discount on my account for automated payments that discontinued after I updated my credit card (it had expired). Please reapply? Thank you,Fei
My friend just joined PM today and she is using 4G speed $35/mons plan , but it shows 3G on her phone (see the picture below) , don’t why? Is it suppose showing 4G?
Please why is my add on international call is not working. Please fixed it fo r me thanks.
I don’t live in the US I live in New Brunswick Canada, but for some reason because I live across the water from the states I keep getting a text message saying that I need to purchase a US plan, I don’t live in the US I live in Canada, and I can’t ma...
iMessage stopped working altogether, thought it was my phone as it is a iphone 8,just received new iPhone 14 and iMessage still will not work
I have been over charged a number of times now and this is getting so annoying.I want to have my over payment returned AND I WANT TO KNOW WHY THIS IS HAPPENING REPEATEDLY. I have not changed my plan and yet I get charged over and over again for some...
My us data and text and phone expired today but I can’t repurchase until tomorrow so I have no coverage outside Wi-Fi for 25’r hours. This sucks Public Mobile
@links to membersHi. I am trying to change the email account on file. I no longer have access to the email.please help!Thanks, Carol
Hi,Why none of the links from the overview page are working? First of all, using Firefox, I can't even login. It keeps showing the login page (no errors) when I enter the credentials. Using Chrome, I can login, come to the Overview page, but from the...
Why do I have to put + for toll free numbers and 1 for local numbers? It has started a month ago? Anyone else has this problem? If I don't do it, it tells me that the call can't be completed as dialed. How do we reach anyone who can fix this and yes,...
Hello,I am trying now to give my account to a frend.How can i delete my emailIt was already change the acct name but I cannot edit the email address.Thanks
Need help adding my voucher*611 don't work and i can't sign in to online self serve
I can't sign up online because the code is not received from public mobile via text because I have no funds and I can't add funds because I get an error message.
I have only used up 2 GB of data out of my 15 GB plan yet my data has not been working for the past 2 days.
My phone won’t even call *611 so I can load money into my account it hasn’t worked in four days I’m ready to switch carriers soon if these issues aren’t fixed!!!
For the past few days whenever I make a call it tells me the number I am trying to reach is not in service. This is not true, every number I tried to call is still in service. I can’t even check my own voicemail.My spouse is also with Public and his ...
I used to have a Public Sim about a year ago. It got deactivated. I purchased a new sim can , can i get the same number if its still available?
i cant log into make payment.Keeps sending me a code then back to log on screen and then same cycle?
Hello,My account is active but i am unable to make any calls. i tried restarting my phone and resetting network settings, i even put my SIM in a different phone but no luck. Has anyone encountered this problem? How do i get this resolved?Thx
