Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi everyone,This might be a tough one to solve. I pay my son's public mobile bills, but my credit card expired. This seems to have suspended his account, and now he can't receive any calls or SMS texts (although he still gets iMessage texts and we ...
I have gone with the nickname of "nalorin" (or "Nalorin") for ages. And that's what I used to use as a nickname, here. Now, after all of this "EverSafe", when I log into the community, it demands that I select a username, but my normal username is sh...
I am in the USA right now. I got the roaming bundle which includes text and data. Every few minutes, or when my phone is not active my LTE data is dropped. The only way to get it working again is full on/off or switch from LTE to 3/2G and back to L...
Hi there.Though my bonus minutes still appear to be intact, I'm missing all the bonus data I accrued over the last few years. This seems to have occurred since the points system was offered, though I didn't opt inCould someone look into his please?T...
we lost a phone weeks back while travelling in US; I tried to cancel the service, but the only option was to suspend the account, which I understand stays in limbo for 3 months (?).we bought a new phone, and i tried to set up a new account, but it re...
Have changes been made to cell coverage? For the past couple of weeks I have struggled to hold a successful phone call from my home. IF it connects, the voices cut out or one side does hear the other. This is for both incoming and outgoing calls.I ha...
It has now been over 7 hours since my transfer of phone number to public mobile and the phone is still not active. Is something wrong? I am now without a working phone. I was told this process should take no more than 5 hours. My old phone no lon...
The question is:Why there is no transparency?Why do we have to go thru 90 days subscription to get clear answers?Why community members keep imagining answers then say will see in 90 days?If there is no transparency on PM website there is something no...
I'm a new PM customer (iPhone 11). Voice calling and texting works, but data doesn't work. Switched the SIM card to an iPhone 13 and data worked. Any ideas why data is not working on my iPhone 11 and how to fix it?
I have said this before but I seriously HATE when Public makes random changes solely for the sake of changeAs for the actual question can anyone explain to me WHY they decided to randomly change the two factor authentication?It used to email a code. ...
Can you gix my text messaging I’m not receiving or able to send out text I’ve trouble shot my phone have transferred a number ever I just put time on my phone again on this past Friday and I can’t receive or send texts which is part of my package ple...
@CS_Agent I have a question, for the $44 4G Subscription plan, is the 30GB for 90 days or 30 days and how long the 15gb bonus last? Thanks!Kind Regards,Desmond
I am a PM subscriber and my old nano-Sim is giving me error messages in my new iPhone 14 (considered an e-SIM transfer error message).Willing to try PM e-SIM but cannot find option in the App. Ask need Agent to retain my phone number. Please help - t...
Sorry for being a bit ignorant about this, but what exactly is the difference between the first 15g and the second 15g? (some specifics below)for the 90 day plan is it (15x3) 45g + 15g = 60g? or is it (15g +15g)x3 = 90g? (i understand you get it all ...
I just found out I can not receive calls from any Bell landline to my Public Mobile cell phone. Message says "due to technical difficult we are unable to route your call."
For the last three days I have been trying to renue my plan but it kept saying "Sorry we're having trouble processing your request, please try again later" and I am currently on a plan suspension until I can pay, I tried with a prepaid visa card, as ...
