Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I lost my sim card this week and wanted to replace it with an unused public mobile one that I had from last year. I couldn't find an option to replace an old sim with a new one on the "my account" page. What's the fastest and easiest way to activ...
Move SIM card to my older (ZTE) phone and same issue - calls goes to voicemailMy kids Telus network called my phone and went to voicemail again INTERMITTENTLYHome phone called and it too goes to voicemail INTERMITTENTLYWe fully Format and Reset phone...
Hello, I was in Asia for a month and misplaced the sim card. Upon my return to Canada, i ordered a new SIM card. I followed all instructions on how to change the Sim card number to the new one. However, every time I type the new Sim card number and h...
Am I able to purchase a new Public Mobile SIM card and be able to keep my exisiting phone number? I do not want a new phone number if i do this.My current SIM occasionally loses connection and has been very spotty latetly (tried with multiple phones)...
Do I need a new SIM card when changing from a Moto G8 to an iPhone 13 or can I just swop them over? If I need a new SIM card can I keep my number?
Hi there, I have not been able to use mobile data on my phone despite trying many variations of the APN settings (as recommended in other poster's help threads). I wondered if my problem lies in compatibility with my Asus Zenfone 5Q ASUS_X017DA. I h...
Hi there I’m having all kinds of trouble loging into the account I made for my wife. I just added 60$ to top up her account and have no idea how to activate it. Password reset I tried and nothing works
I want to add new my debit card
The speed varies from 0 to 25 Mbps. So the 4G is working sometime, but it kept cutting off many times an hour. It makes my LG V20 phone useless. Is it a known problem with Public Mobile?Also the home page is still showing 1Gb 3G ?I live in Centrepoin...
Please help
So I am confused. There is NO doubt I changed my plan (twice as the 1st time didn’t take). I seemed to be charged for the new plan but the old plan is what is displaying and saying my old plan for the upcoming bill. should this be a concern or just a...
Need SIM card swap edited by computergeek541: removed category labels that are unrelated to the topic being discussed
Ordered a new SIM card but i can't get it to activate keeps telling me to enter a valid number
Hello, I received a text message from public mobile a couple of weeks ago asking if I wanted to upgrade my $40 5gb at 3gb speeds plan to $40 for 15gb at 4gb plan. I replied "YES" and it said that my plan would be automatically upgraded at my next ren...
Hi, My account and line were deactivated. Looking to contact cs to get my account reinstated. Not sure why this happened. This is a new account I created in order to post on Community. @CS_Agent
I cant remember my email login. And I need to cancel my plan.
When you change plan, will the loyalty discount and pre-authorized payment discount apply for all payments in the new plan?
I'll be travelling to India for 2 months. I understand that PM doesn't have an international roaming plan for india. However, I'm wondering if my sim will get deactivated simply because it's not in use for 2 months. Would by sim get deactivated even ...
HiI need to know if there is a way to choose only one option when resting the password. I have recently changed the password for my PM account and the system sends a code and asks where I would like to receive that code either on email or my cellpho...
My payment is due and I can’t get signed into pay my bill
I need this to be resolved asap... I cannot receive calls after I transfered my number to you.I transfer my number to you. xxx-xxx-xxxx from Chatr, and although I can call out, I cannot receive calls.Can you please fix this? It's been a few days that...
Just inserted new sim card in my Samsung galaxy s20fe. Manually entered the network settings and still no network connection. Help!!!!
Hello all . My minutes in usage panel was stuck at 53 minutes last month and upon renewal today it's still stick at 53 minutes. Data was renewed correctly. Any clues?
I added 15gb for 40$ promotional plan and when my invoice was paid my plan was not switched.
Hi, I need invoices from January 2022 to December 2022, how do I get this?
I changed my credit card number for billing and my payment was taken from the new credit card successfully on October 20. My November payment did not go through and I had to make a manual payment to get my phone up and running again. The reason it ...
Hello, I signed up last year and I got my promotional data but they also gave me a one time bonus of 500 minutes and a one time 4 or 4.5GB data bonus at Christmas last year. I no longer see the 4GB bonus in my account and I didn't use it.
how am i able to send or receive pics which i cant
