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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 2269 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3859 Views
  • 35 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 34266 Views
  • 149 replies
  • 36 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 45940 Views
  • 182 replies
  • 30 Bravos

No Service US Roaming

Hello, I recently purchased a 10-day talk, text, 250mb roaming add-on for a trip I’m taking to the US. The service has been spotty with T-Mobile, but decent up until now. I’m currently in Centralia, WA, and there is zero service from my hotel room. S...

ben_wb by Good Citizen / Bon Citoyen
  • 945 Views
  • 6 replies
  • 0 Bravos

Resolved! Access to my account number

Hello community,I am trying to get access to my account number, But and locked out of my account and I don't have access to the email. can some body help me get access to my account or give me my account numberThanks in Advance.

Taina1 by Great Neighbour / Super Voisin
  • 664 Views
  • 3 replies
  • 0 Bravos

Resolved! Activation of account

How long does it take to be able to use the sim card after activation? more than 24 hrs passed and my sim card still doesn't work, I am locked out of My Account. All I received is an email about my credit card payment

palci by Great Neighbour / Super Voisin
  • 733 Views
  • 6 replies
  • 0 Bravos

Resolved! Public Mobile Payment Texts

I receive numerous text messages from Public Mobile that a payment is coming due and a payment has been made and bonus' have been applied.  Since I am on AutoPay, I really only want to be notified if my account is unpaid.  Is there a way to get rid o...

RexBuck by Good Citizen / Bon Citoyen
  • 739 Views
  • 3 replies
  • 1 Bravos

USA data plan add on did not work

Pre purchased a 10 day USA data plan to be able to check in for my flight once I got off a cruise ship in Bar Harbor Maine…tried several times to access internet and nothing worked, phone displayed T-Mobile as service but nothing.  Had to find wifi t...

Redondo by Great Neighbour / Super Voisin
  • 827 Views
  • 7 replies
  • 0 Bravos

Resolved! Phone died

I purchased a refurbished iphone XR in late January 2022 and it has completely died. There was a one-year warranty. How do I go about getting the phone repaired or replaced?

Heather666 by Great Neighbour / Super Voisin
  • 775 Views
  • 3 replies
  • 3 Bravos

Resolved! NEED HELP with number transfer

I have activated my public mobile SIM but i didnt reply YES to the number transfer request SMS from my old provider. Please help me send the request again. Thank you.

ymh603 by Great Neighbour / Super Voisin
  • 424 Views
  • 2 replies
  • 1 Bravos

Resolved! Ticket reference

I have a ticket reference that I wonder what status it might be at.. It is number xxxxxx.  I am new to this and didn’t want to miss the time line. Thank you D. 

df233 by Great Neighbour / Super Voisin
  • 540 Views
  • 2 replies
  • 0 Bravos

Picture messaging

Hi there,  I’m on the $15 plan and I can’t seem to send a picture. My data is ON . When I send it underneath the picture

Southside by Good Citizen / Bon Citoyen
  • 2141 Views
  • 22 replies
  • 1 Bravos

unable to change plan

Tried changing my plan and its not showing any options to pick from. Tried for pc and mobile device with no luck.

Resolved! Can't sign into my account

Won't let me sign into my account says email is invalid.  I need to up credit card info and get my phone working please help

TrevorP by Great Neighbour / Super Voisin
  • 890 Views
  • 6 replies
  • 0 Bravos

Resolved! Mobile phone not working

I'm very frustrated right now. My phone hasn't been able to make nor receive phone calls since Thursday night. Mobile data is still working though. I've tried rebooting the phone, re-inserting the SIM card, tried putting the SIM in another phone, and...

Alex_Trebek by Great Neighbour / Super Voisin
  • 710 Views
  • 3 replies
  • 0 Bravos

Resolved! Invoice

Hello, I need to print my invoice and I don't know where I can download to print, could you send me the invoice please?

Elisa85 by Great Neighbour / Super Voisin
  • 1559 Views
  • 10 replies
  • 0 Bravos

Resolved! NO CONNECTION YET

I have just purchased my phone and thought I had everything set up with Public Mobile, but, I am still not able to make/receive calls....HELP

Bill10 by Good Citizen / Bon Citoyen
  • 1422 Views
  • 10 replies
  • 0 Bravos

Phone not working

My phone account was suspended for a month for non-payment. Made credit card payment yesterday. Phone is still not working. When I tried to sign up for reward it said, my email and phone number do not match?Could my phone number have changed?

BigO by Good Citizen / Bon Citoyen
  • 500 Views
  • 4 replies
  • 0 Bravos

Resolved! Glitch took money 2 times

I topped up to change my plan and it added the funds 2 times ànd put an extra 55 on my account i need this money back!

teetlejuice8 by Great Neighbour / Super Voisin
  • 1206 Views
  • 6 replies
  • 1 Bravos

Glitches

Can anyone help me? Every time I click on plans or add on my screen says error and logs me out... It has been like this for years. Last time I posted here and someone else updated my plan. But I'd like to be able to do it myself. Also I am out of dat...

Karenpoort by Good Citizen / Bon Citoyen
  • 1095 Views
  • 7 replies
  • 0 Bravos

Resolved! Stolen Phone and Now New Sim Card

My phone was stolen today and my sim card was in it, so I bought a new sim card and I am wanting to keep the same number, but I don't know how to do this because I do not have my sim card. What should I do?

brydonswitzer by Great Neighbour / Super Voisin
  • 854 Views
  • 5 replies
  • 0 Bravos

SIM CARD ARRIVAL

It hasnt been more than 7 business days yet— however ive read a ton of reviews of people saying that their sim hasnt arrived days past that mark!! under my tracking number it says the following “NotApplicable/Nes'appliquepas” im a little worried! if ...

rusyaon by Great Neighbour / Super Voisin
  • 804 Views
  • 6 replies
  • 0 Bravos

Resolved! No Sim - Remove autopay

My parents took the sim with them and I had not created a self serve account before they left. I need to remove autopay. How can I do it now?

hussamkn by Great Neighbour / Super Voisin
  • 814 Views
  • 5 replies
  • 0 Bravos

Resolved! Forget password

I forgot my password and the security question to reset my password 

John28 by Great Neighbour / Super Voisin
  • 609 Views
  • 3 replies
  • 0 Bravos

Resolved! How do I retrieve

How do I retrieve a voicemail conversation from November 2 2021

Wookey-B by Great Neighbour / Super Voisin
  • 703 Views
  • 4 replies
  • 0 Bravos

Resolved! How to add Add On

This is freaking frustrating. My son is going to US for three weeks and I am trying to add US Add one, and no way I can talk to an agent. If no one contacts me before Saturday evening( that is tomorrow) I will cancel my two public mobile connections ...

Sanuda by Great Neighbour / Super Voisin
  • 1524 Views
  • 11 replies
  • 2 Bravos

Resolved! 500 minutes long distance

Hello, My account says I have 500 minutes of long distance as a bonus. Where can I see which countries I can use these minutes for? 

gavinhee by Great Neighbour / Super Voisin
  • 2117 Views
  • 17 replies
  • 0 Bravos

Resolved! SIM card

I ordered a SIM card and I am trying to put it into am IPhone 10. It seems to be a bit too big. Just wondering if i can take this SIM card back for a smaller one? 

AlishaMcG by Great Neighbour / Super Voisin
  • 487 Views
  • 3 replies
  • 0 Bravos
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