@hussamkn
Sorry but customer support cant access an account you haven't finished creating....call 1 855 4PUBLIC and enter your 10 digit phone number to get your renewal date. Then before midnight eastern on the day before renewal put your payment card on hold. At about noon eastern the next day (your renewal date) call the above phone # again an enter your 10 digit phone number to check that your account is now suspended due to non payment....unless of course you have no services on your phone then you know it is indeed suspended. You can then take the hold off your payment card. You have 90 days ( really 88 to be safe) to top up and reactivate your plan or it will be cancelled and deactivated after 90 days without paid service.
