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Picture messaging

Southside
Good Citizen / Bon Citoyen

Hi there,  I’m on the $15 plan and I can’t seem to send a picture. My data is ON . When I send it underneath the picture

22 REPLIES 22

softech
Mayor / Maire

@Southside does your mobile internet work?

 

what kind of phone do you have?   can you send us your APN settings?

dust2dust
Town Hero / Héro de la Ville

Is this Android or iOS? If Android then look at your APN settings under APN Type and make sure the letters - mms - are there. If not then add at the end of what you have - ,mms - note the comma.

Southside
Good Citizen / Bon Citoyen

Im using samsung

@Southside try a network reset (but this will reset your other saved wifi connection as well, you just need to rejoin the wifi)

Southside
Good Citizen / Bon Citoyen

I can receive pics but I can’t send them.

Southside
Good Citizen / Bon Citoyen

My apn is not set

@Southside 

 

Since you can  receive MMS, this does not look like  an APN issue.

 

It could be because of the file size, try to send a smaller one.  This could also be a device  setting regarding the max. file size for MMS, could have set too high

Texting apps with extended features - like iMessage, RCS, Signal, etc - will often assume they are the default MMS handler. If you have one of these installed on your phone (especially on an iPhone) then you might need to change an app setting so that it uses standard SMS/MMS protocols.

 

Standard MMS works across cellular data, not across wifi data. So cellular data needs to be ON, the app needs permission to use it, and Public Mobile's APN settings must be correct. (You'll need to restart the device once after changing any of these settings, of course.)

 

On some Android devices you need to explicitly specify "APN Type=default,mms" instead of just "APN Type=default". I don't know why, but it works.

 

MMS specifications actually support all sorts of file attachments. But the vast majority of phones with MMS software will only handle image formats. And I suspect the network SMSC machinery will reject anything other than these common image formats. You may have to check settings for your camera app, confirm that it's using standard .jpg and not some sort of weird .tiff or .jpeg2000 or whatnot, and confirm that it's not sending photos at maximum 20MP resolutions with file sizes measuring in gigabytes. I don't know the network limits, but there's really no reason you should ever need to send/receive photos larger than a few megabytes across MMS.

Southside
Good Citizen / Bon Citoyen

I did that and still not sending. I never had this issue with virgin mobile.