Can't sign into my account

[TrevorP]

Won't let me sign into my account says email is invalid.  I need to up credit card info and get my phone working please help

[dust2dust]

When you dial 611 (or the toll free mentioned) what recording do you get? You can buy vouchers in lots of stores or online and use 611 to enter them. Or use instant top-up in some stores.

That way you get get your services going again and deal with the credit card more leisurely.

[softech]

@TrevorP probably you just entered the wrong email.  Open a ticket and have PM to sort it out

you can also call 1855-4PUBLIC,  then enter your phone numbers,  it should tell you you account was suspended,  you can top up using that if you know the 4 digits pin 

[MrSpock]

@TrevorP  ok then you better reach out to a cs agent 😀

[TrevorP]

Phone stopped working today as it was time to put more money on and when I try to log in to change credit card info it says email address invalid 

[softech · Accepted solution]

@TrevorP you tried to reset using the Forgot password link? 

if that didn't work, open ticket with PM support: 

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

[MrSpock]

@TrevorP hi have you been more than 90 days suspended if so your account is closed if you can't get into account for other reasons you will need to open a ticket, to speak to a customer service agent    Click here or if you are having issues with Simon you can send private message to a CS Agent here:  https://bit.ly/2GGCJzH