Typed in wrong imei number

[art2022]

I am new here and have a ticket number but have no idea how to proceed.

[JL9]

If this was for porting you may want to use your account number of your previous provider for a smoother process 

[BKNS27]

@art2022 

If you already created a ticket, just keep your eyes on the envelope icon above this page for the CS_Agent to get back to you.

[esjliv]

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@art2022 wrote:

I am new here and have a ticket number but have no idea how to proceed.

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@art2022 - if you have a ticket open already then wait for a response from an agent.

Were you porting your number over to Public Mobile?

If so, you may be able to get this fixed by calling the Telus Porting #. See your private messages, I will send it to you there, since we are not allowed to post it here.

[MrSpock]

@art2022 Hi you shouldn’t need an iemi number to contact a cs agent if you have a ticket number look for the little envelope top right corner for a reply