Number porting issue

[Skhawaja]

Hi,

I was porting my number from bell to PM but during porting entered the wrong bell account number. I recieved the bell authorization and said yes. However, then received a message of error due to wrong account number. Now i fear losing my original phone number. I have messaged the CSA team but need help soon.

[BKNS27]

@Skhawaja 

As long as your Bell account is still active then your number is still with them. Once the porting is completed then your Bell account will be closed and number moved over to PM. In your case since the account number is incorrect. Porting is not completed and your Bell account is still active and you can still use your phone with Bell.

Your will have to wait for a reply from a CS_Agent in the morning since they are off for the day. Their hours are 9:00am to 10:00pm EST.

[hTideGnow]

hi @Skhawaja 

PM porting support team can help.  You can call them and update.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage