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Resolved! Need to change email

The lack of support from this company really sucks.. The email that I registered with no longer exists and I need to update my credit card expiry date to resume service however since I don’t have the email I can’t reset anything online or contact sup...

deanprosser by Good Citizen / Bon Citoyen
  • 134 Views
  • 5 replies
  • 0 Bravos

Resolved! porting from Zoomer Wireless

hello im trying to set up and having trouble porting my old number from Zoomer Wireless, its not on the list of carrier's. i selected Rodgers but thats incorrect. please help

itsa_mia by Great Neighbour / Super Voisin
  • 270 Views
  • 7 replies
  • 0 Bravos

Resolved! Plan was changed by mistake

Hello. Can I go back for my previous plan? Because my son took my cell and by mistake he pressed “Yes “ for the text message and he didn’t say to me. I just figured out. I will pay for this month the amount what I need to pay for new plan. But if thi...

Michael1980 by Good Citizen / Bon Citoyen
  • 159 Views
  • 7 replies
  • 0 Bravos

Resolved! I changed my SMS center number and now I can't send texts

Hi! I edited the SMS center number thinking it was incorrect. Then I couldn't send text messages anymore. I tried changing the number back to what it was but I still can't send text messages. The SMS center number was originally formatted as +1(XXX)X...

roco by Great Neighbour / Super Voisin
  • 174 Views
  • 7 replies
  • 0 Bravos

Renewal doesn't work

Hello, I renewed my subscription 2 days ago with the option to change my plan. In my profile it said I used up all my data and I don't see my new plan. In addition, I don't have data on my phone.

Eval88-sim08 by Great Neighbour / Super Voisin
  • 79 Views
  • 3 replies
  • 0 Bravos

My account became suspend what to do

Hi, my account became inactive because my credit card expire. There is no phone service on my phone. Ha can I resume my phone service . I am ready to pay my due bill through credit card. thanks

poudeldibya3 by Great Neighbour / Super Voisin
  • 71 Views
  • 3 replies
  • 0 Bravos

Resolved! Wrong phone number created

Hi I accidentally had a typo in my phone number when was trying to move over from Fido. Now I have two numbers with one digit different. How can I fix this and reassign/move over the right number? Thanks for the help

gviktr by Great Neighbour / Super Voisin
  • 108 Views
  • 2 replies
  • 0 Bravos

SIM card activate same number

Hi I cannot remember my password to my email to my public account .I need my cell number to access my email and lost my phone I have a new SIM card I want to activate with my same number So I can access my online and emails. Please @linkstomembers

Grimmreaper by Great Neighbour / Super Voisin
  • 80 Views
  • 3 replies
  • 0 Bravos

Phone not working

I activated my SIM card and when anyone calls me it goes straight to voicemail. But I can call out and receive text messages.

Clarence12 by Great Neighbour / Super Voisin
  • 110 Views
  • 3 replies
  • 0 Bravos

Resolved! 3G in USA

Travelling to US next week, am currently on a 3G plan. If I add on talk and text ($15), will this work in Hawaii?I ask as some telco's have dropped 3G in USIf I change my plan to 4G, the charge is $40.00, am just into the first week of my current pla...

Devsan by Good Citizen / Bon Citoyen
  • 234 Views
  • 11 replies
  • 0 Bravos

Transferring phone number

When trying to transfer my phone number from Telus it is coming up as please provide valid Canadian number but it is a valid Canadian number and currently in use. I do not want to get a new number.

Hklively98 by Great Neighbour / Super Voisin
  • 105 Views
  • 4 replies
  • 0 Bravos

Voice calls cutting out consistently

Hello!I've been with public mobile for years without any problems, but over the last year or so I've had call audio cutting out (both for me and for whoever is on the other end) for 5-10 seconds at a time. This can happen several times over a 5 minut...

ipswitch by Good Citizen / Bon Citoyen
  • 264 Views
  • 12 replies
  • 1 Bravos

Payment and account access issues

My credit card was cancelled due to fraud. My new card won't be activated for at least 10 days. This happened just as my pre-auth payment was to be taken from my card. I tried to log into my account, but my email address and password is not being rec...

robsomm by Good Citizen / Bon Citoyen
  • 190 Views
  • 11 replies
  • 0 Bravos

Resolved! How to activate old sim card

Hi, I lost my sim card this week and wanted to replace it with an unused public mobile one that I had from last year. I couldn't find an option to replace an old sim with a new one on the "my account" page. What's the fastest and easiest way to activ...

phogan by Great Neighbour / Super Voisin
  • 124 Views
  • 4 replies
  • 0 Bravos

Resolved! My Google Pixel 4a calls goes to voicemail intermittently

Move SIM card to my older (ZTE) phone and same issue - calls goes to voicemailMy kids Telus network called my phone and went to voicemail again INTERMITTENTLYHome phone called and it too goes to voicemail INTERMITTENTLYWe fully Format and Reset phone...

Little-Joe by Great Neighbour / Super Voisin
  • 155 Views
  • 7 replies
  • 0 Bravos

My Account Profile is Not accepting new sim card

Hello, I was in Asia for a month and misplaced the sim card. Upon my return to Canada, i ordered a new SIM card. I followed all instructions on how to change the Sim card number to the new one. However, every time I type the new Sim card number and h...

Adi338 by Great Neighbour / Super Voisin
  • 558 Views
  • 6 replies
  • 0 Bravos

Resolved! Replace my SIM Card But Keep my Existing Number?

Am I able to purchase a new Public Mobile SIM card and be able to keep my exisiting phone number? I do not want a new phone number if i do this.My current SIM occasionally loses connection and has been very spotty latetly (tried with multiple phones)...

Resolved! CHANGING FROM MOTO G8 TO IPHONE

Do I need a new SIM card when changing from a Moto G8 to an iPhone 13 or can I just swop them over? If I need a new SIM card can I keep my number?

Rustic by Good Citizen / Bon Citoyen
  • 164 Views
  • 4 replies
  • 0 Bravos

Loging into wife’s account

Hi there I’m having all kinds of trouble loging into the account I made for my wife. I just added 60$ to top up her account and have no idea how to activate it. Password reset I tried and nothing works

Brandon11861 by Great Neighbour / Super Voisin
  • 667 Views
  • 8 replies
  • 0 Bravos

Request

I want to add new my debit card

AJ16 by Good Citizen / Bon Citoyen
  • 160 Views
  • 12 replies
  • 1 Bravos

Resolved! New 4G 15 GB plan vs old 3G 3 GB plan.

So I am confused. There is NO doubt I changed my plan (twice as the 1st time didn’t take). I seemed to be charged for the new plan but the old plan is what is displaying and saying my old plan for the upcoming bill. should this be a concern or just a...

rossputin by Model Citizen / Citoyen Modèle
  • 157 Views
  • 7 replies
  • 0 Bravos

Some card issues

Ordered a new SIM card but i can't get it to activate keeps telling me to enter a valid number