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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

New activating

I just signed up for service today still Tring to activate.I have picked my package paid and that's where I am stuck app wants me to use an esim but phone is not edim compatible I have bought a sim card

Need help with new activation

redeem points

i redeem $20only, but they deduct me $40 points

Credit card validation

I've tried to use my credit card but it won't validate. What next?

Resolved! Plan does not show up for me

Hello,I am trying to switch my plan to a new plan that PM currently offers however its not listed under "change my subscription". Please advise.

UnRecieved calls and voicemail

Just learned over the past week my work has tried to call me three times and none of these calls were received by my phone, no call log and i got the voicemails but no notifications for them theae issues are hurti g my livelyhood and impacting my ab...

Receive texts

I can send and receive all texts but I can't receive a text in a group chat where there are android and iphone users. I have an iphone. I can send messages but not receive them in a mixed android iphone chat. I can send and receive all messages in an...

Resolved! Unsuccessful Sim Order but payment deducted

Help! I order a sim card and there is unsuccessful error. So, I tried 2 more times but didn't realized the payment was deducted 3 times. Is there anyways to cancel all the orders??

Can not access account with just email code

I have many sim cards installed in jobsites for data use on modems only, these modem do not receive text messages. So when trying to log in to these accounts. I get sent a code via email be eversafe, after entering the code from the email. It then al...

Installed app. Won't let me use buttons. Sends me back to install new app

Installed app. Won't let me use buttons. Sends

Sim Order unsuccessful but payment deducted

Hi my sim order was unsuccessful but payment was deducted from my card and I am unable to contact customer service how can I contact them and track my sim

Collect calls

is there a way to accept or receive collect calls.

Cost Increased

I saw my monthly payment increased from $15 to $18. Do I get any benefit for this change? Any data plan change or voice call change?

Re: Just another plan price hike

If I switch to $18, 1gig plan, what happens to bonus data I've collected over the years, back when PM give away bonus data every December?

can't send international text message

My plan is included unlimited international text message . I have tried send an international text message from Canada through pixel 9a and iphone 16 pro, none of them are succeed. What is the problem?

Re: Warning about having 10 minutes left?

Oh, my services won't work. Well that's okay then.

Resolved! Please unblock challenges.cloudflare.com to proceed

Hi Community,when I went to sign into my account this morning I got - eversafe.id.telus.comPlease unblock challenges.cloudflare.com to proceedAny help on how I can fix this? Thank you!

Invalid SIM

My phone says my SIM is invalid. If I remove and reinstall it it activates for a short period of time (~10 mins) and then turns off and says invalid SIM. Do I need a new SIM card? Thanks

Resolved! Why no LTE for my watch?

The title says it all.I don't get it.It just feels like you're withholding this capability that you absolutely could provide just because you want me to upgrade to a much more expensive Telus plan, which feels pretty gross and clearly a result of col...

Are there permanently no talk&text plans?

Looking for a cheap plan for a new account. Doesn't need any data. Really 0GB/mo.Right now PM looks like the best bet at $20/1GB. All the discount carriers seem to have a $19-$20 plan with some minimal data, but at that point I'd keep the line as bei...

Transfer ESIM from old phone to new phone.

Hello everyone, I hope everyone is doing well!I have recently bought a new S25 Ultra and I need to transfer my ESIM from old to new phone. I tried directly transferring from old phone but its not working.Also while logging into my PM account, it alwa...

Carte SIM bloquée.

Resolved! I am not receiving any call and text message

Hello, I have switched my carrier from virgin to public mobile on Nov 11, since then I am not receiving any call and text but I can call and have data from public mobile. Seems I didn’t receive a confirmation sms from virgin on time so I didn’t conf...

Transfering Sim card to unlocked phone while in US

I am in the U.S. for the next 4 months and my old iphone 8 is dying. I want to buy a refurbished iphone 13 mini down here but I am wondering there will be any difficulty with transfering the Sim card to an unlocked phone while in the US.

Re: Cs agent?

My network is down since 1pm today

Payment

Have 1 account but 2 phone plans. Payment on Nov 14 for one plan but not the other. Service for second phone has stopped. Need to pay fpr second plan which it used to do in the past. Recently lost card and switched card, now only one plan is paid...

Resolved! Promos

Hey, looking to make the switch to PM. Are there any promo codes out there? I already have a referal code, thanks.

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