Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11139 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22080 Views
  • 181 replies
  • 24 Bravos

Resolved! Number transfer

I switched my SIM card before transfer was done, virgin is requesting that you do a port request 

Guy-10 by Good Citizen / Bon Citoyen
  • 391 Views
  • 12 replies
  • 0 Bravos

new sub issue

I just bought new sim card and i try to activate it and when i try to add my credit card it says my postal code on credit card doesnt match the provice, please help

discipline by Great Neighbour / Super Voisin
  • 133 Views
  • 3 replies
  • 0 Bravos

Resolved! New subscriber deal

There is a $24 deal right now for new subscribers. I'd love to upgrade my plan to this. Is there anyway I can do so even though I'm a current subscriber? I've been with Public for almost 5 years now and don't want to leave, but so want a bigger plan....

Atmd by Good Citizen / Bon Citoyen
  • 278 Views
  • 6 replies
  • 0 Bravos

Resolved! Legacy Rewards or Public Points?

I'm still opted into the legacy rewards program and am saving $6 a month with loyalty and auto pay. Is there any advantage to joining Public Points instead? I'm pretty sure the legacy program is better but just wanted to check!

Atmd by Good Citizen / Bon Citoyen
  • 360 Views
  • 7 replies
  • 0 Bravos

Resolved! Customer service?

Is it possible to talk to anyone in customer service, like a real person over the phone? I can't find a support number anywhere.

Atmd by Good Citizen / Bon Citoyen
  • 197 Views
  • 3 replies
  • 0 Bravos

Resolved! Auto-pay bonus gone?

I've been with Public for over 5 years now. I'm pretty sure I used to get bonus data for having my account set up on auto-pay - no longer. When did this change?

Atmd by Good Citizen / Bon Citoyen
  • 244 Views
  • 7 replies
  • 1 Bravos

Resolved! Year end bonus?

For the last two years I received a year end Data bonus and bonus minutes from Public. I was expecting it this year too but never received anything. Anyone else in the same boat? I miss my bonus!

Atmd by Good Citizen / Bon Citoyen
  • 140 Views
  • 3 replies
  • 0 Bravos

Resolved! error message with sms

when I try to send a sms, I do not see the phone number or the name of the contactinstead, I see this:Mobile functionbidiUnicodeWrapToLTRKotlin reflection is not availableDomicile functionWhat is the proble, every thing was woeking fine for the last ...

JVG1 by Great Neighbour / Super Voisin
  • 254 Views
  • 5 replies
  • 0 Bravos

Resolved! Lost

Hi, i went to buy a Sim Card &  voucher for $35.00 & I want to sign up but I can't without a credit card. Can someone please help me out with this as soon as possible.

Resolved! How can I get my pin

Please I need my pin. How can I get this information

Lere by Great Neighbour / Super Voisin
  • 168 Views
  • 2 replies
  • 0 Bravos

Resolved! 100 gig deal

Is this for one month only, or does it continue like a regular subscription?

Joneser by Great Neighbour / Super Voisin
  • 178 Views
  • 2 replies
  • 0 Bravos

Resolved! Locked out of account since January 26

I have been locked out of my account since January 26, I had to create a new account just to post this. I have tried waiting for days to login, waited for days again to try the forgot password option. Nothing works and I keep getting a user locked ou...

Eleisha by Great Neighbour / Super Voisin
  • 197 Views
  • 4 replies
  • 1 Bravos

Resolved! How do I get an eSim QR code emailed to me?

I am changing phones from a samsung S22+ to a S24 ultra and it needs to scan a QR code to register the new device.  I need a QR code but dont know how to get one?

shichen by Great Neighbour / Super Voisin
  • 257 Views
  • 5 replies
  • 0 Bravos

Unauthorized access

My service is not working and wend I login, I can’t do anything and get unauthorized access notice 

S1234 by Great Neighbour / Super Voisin
  • 132 Views
  • 3 replies
  • 0 Bravos

US Data Add on not working

I ordered US data add on , was billed for it and it’s not working. What is a customer service number?

Gawnzo1 by Great Neighbour / Super Voisin
  • 116 Views
  • 3 replies
  • 0 Bravos

No service and issues with my account

I get unauthorized access when trying to login ti my account. My service is also completely shut down. Nothing is working since the morning. Cant even get support as I cannot log a ticket. It says 404 not found. Please help or I am switching provider...

OmarKanash by Good Citizen / Bon Citoyen
  • 212 Views
  • 5 replies
  • 1 Bravos

Resolved! ADDING AN EXTRA PHONE NUMBER/LINE

I would like to add an extra phone line to my account. How do I do it? Will I get a promotion for the new number?

T7-P71 by Great Neighbour / Super Voisin
  • 150 Views
  • 2 replies
  • 0 Bravos

I already pay $26.64 but still my sim doesn’t activate

Hi I am a new customer and i activated my number . I choose 24$ plan, and i put debit card details as well so money ($26.64) has been deducted from my account and still my number not activated and asking me to pay that money again so why i have to tw...

Zaqmlp by Great Neighbour / Super Voisin
  • 214 Views
  • 5 replies
  • 0 Bravos

Getting continual "new voicemail" from same number

I've had an account for a long time. From the beginning i have always received a new voicemail notification from 1 778-580-xx01.  When i delete the notification, it usually appears again within seconds. What is this? And how do i get rid of it? (Bloc...

TJKinBC by Great Neighbour / Super Voisin
  • 189 Views
  • 5 replies
  • 0 Bravos

Cannot send text

In the past few weeks I'm unable to send texts from home.  Most the time the icon shows that i don't have a data connection.  I have wifi (if that is an option) - but doesn't use it.  I'm using the $25. plan.

TJKinBC by Great Neighbour / Super Voisin
  • 227 Views
  • 5 replies
  • 1 Bravos

Resolved! Account problems

How in the world do you speak to an agent? I've had over $100 taken with no service. Anyone available to help solve this issue?

Dwald by Great Neighbour / Super Voisin
  • 185 Views
  • 3 replies
  • 0 Bravos

Transfer number

Hi! I need help! Public mobile never transferred a new service from my old number they give me a new one. I don’t want that, I want to keep my phone number. Please I have been trying this for 2 days without solution.Thanks 

estefiqf by Great Neighbour / Super Voisin
  • 86 Views
  • 1 replies
  • 0 Bravos

Deceptive local caller ID calling from other side of world

Who generates the local number for entities calling from the other side of the world? I answered the call because it is a local number. The polite and honest caller told me he was from India and said it was a computer generated number. He says all co...

lesmfunk777 by Great Neighbour / Super Voisin
  • 319 Views
  • 6 replies
  • 1 Bravos

Esim to phisical sim(but no internet)

Today, I changed from esim to phisical sim card. Because I got new device(s24 from iphone).Phone number is working, can call and get msg, but only internet does not work. I restart several times, but It still doesnt work. Is there any solution to do ...

Sangwoo by Great Neighbour / Super Voisin
  • 191 Views
  • 6 replies
  • 0 Bravos

How to get a phone number

I signed up for an account last week. I have the SIM card in my phone. I can’t download the Public Mobile app as I can’t remember my Apple ID. I just spent 30 minutes on the phone trying to sort this out with Apple and got nowhere. Can you send me a ...

Nannyjo by Great Neighbour / Super Voisin
  • 103 Views
  • 1 replies
  • 0 Bravos
Need Help? Let's chat.