The lack of support from this company really sucks.. The email that I
registered with no longer exists and I need to update my credit card
expiry date to resume service however since I don’t have the email I
can’t reset anything online or contact sup...
Hello. Can I go back for my previous plan? Because my son took my cell
and by mistake he pressed “Yes “ for the text message and he didn’t say
to me. I just figured out. I will pay for this month the amount what I
need to pay for new plan. But if thi...
Hi! I edited the SMS center number thinking it was incorrect. Then I
couldn't send text messages anymore. I tried changing the number back to
what it was but I still can't send text messages. The SMS center number
was originally formatted as +1(XXX)X...
Hi I accidentally had a typo in my phone number when was trying to move
over from Fido. Now I have two numbers with one digit different. How can
I fix this and reassign/move over the right number? Thanks for the help
Hi I cannot remember my password to my email to my public account .I
need my cell number to access my email and lost my phone I have a new
SIM card I want to activate with my same number So I can access my
online and emails. Please @linkstomembers
Travelling to US next week, am currently on a 3G plan. If I add on talk
and text ($15), will this work in Hawaii?I ask as some telco's have
dropped 3G in USIf I change my plan to 4G, the charge is $40.00, am just
into the first week of my current pla...
Hello!I've been with public mobile for years without any problems, but
over the last year or so I've had call audio cutting out (both for me
and for whoever is on the other end) for 5-10 seconds at a time. This
can happen several times over a 5 minut...
My credit card was cancelled due to fraud. My new card won't be
activated for at least 10 days. This happened just as my pre-auth
payment was to be taken from my card. I tried to log into my account,
but my email address and password is not being rec...
Hi, I lost my sim card this week and wanted to replace it with an unused
public mobile one that I had from last year. I couldn't find an option
to replace an old sim with a new one on the "my account" page. What's
the fastest and easiest way to activ...
Move SIM card to my older (ZTE) phone and same issue - calls goes to
voicemailMy kids Telus network called my phone and went to voicemail
again INTERMITTENTLYHome phone called and it too goes to voicemail
INTERMITTENTLYWe fully Format and Reset phone...
Hello, I was in Asia for a month and misplaced the sim card. Upon my
return to Canada, i ordered a new SIM card. I followed all instructions
on how to change the Sim card number to the new one. However, every time
I type the new Sim card number and h...
Am I able to purchase a new Public Mobile SIM card and be able to keep
my exisiting phone number? I do not want a new phone number if i do
this.My current SIM occasionally loses connection and has been very
spotty latetly (tried with multiple phones)...
Hi there, I have not been able to use mobile data on my phone despite
trying many variations of the APN settings (as recommended in other
poster's help threads). I wondered if my problem lies in compatibility
with my Asus Zenfone 5Q ASUS_X017DA. I ha...
Hi there I’m having all kinds of trouble loging into the account I made
for my wife. I just added 60$ to top up her account and have no idea how
to activate it. Password reset I tried and nothing works
The speed varies from 0 to 25 Mbps. So the 4G is working sometime, but
it kept cutting off many times an hour. It makes my LG V20 phone
useless. Is it a known problem with Public Mobile?Also the home page is
still showing 1Gb 3G ?I live in Centrepoin...
So I am confused. There is NO doubt I changed my plan (twice as the 1st
time didn’t take). I seemed to be charged for the new plan but the old
plan is what is displaying and saying my old plan for the upcoming bill.
should this be a concern or just a...