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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Can’t send SMS/ MMS and no data

Just when I was very happy with my new PM plan and thought it worked flawless but I was very wrong. It turns out it worked great only on wifi iMessaging and WiFI internet. Tried to sent text when not on WIFI and it showed in green and trying but even...

Resolved! Roaming - Puerto Rico

Does PM offer roaming in puerto rico and Carribean. Going in a Carribean cruise in August.

Resolved! Find my account number

I already have a prepaid plan and I don't have account . I tried to create new account but I can't link my phone number to the account.How I can find my account numberThank you

Resolved! Roaming - Dominican Republic

What Roaming options are available for Dominican Republic. Is it pay per use or flat fee. And what are the fees? ThanksAtul

Resolved! Subscription change unauthorized

Today my subscription was changed from $15 to $21 - unauthorized. It has been $15 for years. Unable to submit a ticket. Am I going to have to cancel PM? I have 3 household accounts and have been very happy up until today.

Resolved! Switch plans for trip to US?

Hey, I’m brand new to PM (just moved back to Canada) and I’m planning a short week long trip to the US. I currently have the $29/month 40 GB plan but looks like it’s only for Canada.Any reason why I couldn’t switch plans to $34 plan with Canada/US da...

Activation Fees For Other Providers

Resolved! Can’t send or receive mms, gifs, pictures or videos

I’ve a OnePlus Open (android device) and I’ve tried everything, absolutely everything I could find( resetting network, phone, apn… everything) so I can be able to send and receive pictures especially from/to iPhones because I can send pictures to and...

Getting charged after unsubscribing

I unsubscribed from my Public Mobile account on May 9. I was not able to remove my credit card info at that time. The system does not allow it.When I looked at my credit card statement I was charged again on the renewal date of June 6.Has this happe...

Can't receive access code

I can't get the access code that is being sent to the new number please

Resolved! updating payment info

My card is about to expire so I am trying to update my payment info in my account. The fields to input card number, CVC, and expiry however do not allow me to type in them. Only the postal code field is live. What on earth? How do I update payment in...

my services are on hold due to the expiration of your subscription. and they won't let me pay the

and they won't let me pay the bill or change my payment when i try to it says sorry we are not able to process your payment at this time please try again later

overcharged

You charged me with $22.05 the same as written on the original contract till last April 22, 2024. However, you charged $26.25 on May 22, 2024. But I've never asked you that I would change my plan. I cannot understand why this happened.

changing subscriptions

I am a current Public Mobile subscriber. Is there any way to change my subscription to one that says it is for new activations only.

Can't login

Trying to port number and not able to receive texts to unlock full access?

Why is my bill is $5 more this month?

Does anyone have the same issue?

I can't receive and send text

I transfer my number several days ago,till now can't receive and send text.

can't access the account

I set up new phone plans for my parents a week ago. The new SIM cards came the other day, and I was setting up the accounts on Sunday. My mother's account went with no problems. When I tried to set up my father's account, we couldn't log into his Gma...

Resolved! Number Not In Service --- Should Have Gone To My Voicemail

Terrible service for last few weeks. Many dropped calls at random intervals. I have experienced a new problem today. My phone was ringing. I couldn't get to the phone. After few rings, it should have gone to the voicemail but it didn't. Caller who wa...

Unable to send and receive SMS

Hi, I just referred my friend , and he is not able to send and receive SMS. Please have a look.

change credit card info

I look after paying my mom's phone.. need to change cred card info .. I can log into her account but I am not near her phone to get the security text .. how can I make the change without getting the security text code

Voicemail password not working

I tried to set up my voicemail password like the automated voice said but it always says "invalid password" no matter what I put. How do I set up my password?

How to change my community user id and photo

I tried uploading my preferred photo instead of the avatar and tried changing my user id but all in vain.

Terrible Community staff & Forced to buy third party vouchers for service

Anyone else having a hard time dealing with the community staff they hired?The new updates to the site have made it so you can't access your phone unless you buy vouchers at almost double the price from a third party.I'm considering leaving this serv...

Will the Light Phone 3 be compatible with PM?

B1, B2, B3, B4, B5, B7, B8, B12, B13, B14, B17, B18, B19, B20, B25, B26, B28, B29, B30, B38, B40, B41, B42, B48, B53, B66, B71, N1, N2, N3, N5, N7, N8, N12, N14, N20, N25, N26, N28, N29, N30, N38, N40, N41, N48, N53, N66, N70, N71, N78According to th...

Question about ending a prepaid plan

Hi,My bill went up by 66% because of the new 'rewards', nice gift to a loyal customer thx a lot! I had the cheap prepaid plan. Do I just stop paying and everything will cancel automatically or do I need to do other things?Regards

login to second account

We have 2 phone accounts can only login to 1

monthly bill

my monthly bill has gone up. I need to speak to someone with Public Mobile

How to refer a friend

Good day!My friend has my refer number, but he doesn't understand how to use it. How can he get a sim number from public mobile and when and how he can use my refer number. Thank you.

Resolved! Cannot Login to My Account - Redirected to Homepage

Two days ago I requested Public Mobile to port my number to another carrier. This was done successfully, however now when I try to login to my Public Mobile account I am immediately redirected back to the Public Mobile homepage - with no warnings or ...

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