Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
some I can call some time can not .. any one explaint
How long does it typically take to receive your physical SIM Card. I am at Day 8.
I am unable to purchase an eSIM on my iPhone 17 Pro Max. The option simply does not exist.additionally, I purchased an eSIM on an Android device and then scanned the QR code that was emailed to me with my iPhone in an attempt to enroll the eSIM that ...
Hi everyone, I switched to PM few days back. Since then I can make calls occasionally, sometimes unable to send sms. Any ideas how to fix it? Thank you
OTP code not sending via text, I am a new customer trying to finish setting everything up. I have a physical SIM card in the phone currently. no option to send OTP via email. So kind of stuck, any suggestions?
Koodo has agreed to port. Koodo has canceled their contract now. Public SIM still not on network. Been 4 hours
change expiry date on credit card
I switched my phone plan from Fido over a week ago, and I am unable to receive incoming calls. I can make outgoing phone calls and can FaceTime with people, but when I am called on my number, it goes straight to voicemail. I've tried resetting networ...
Why are we constantly getting the same messages about 3G shutting down in Manitoba? Rural 3G was supposedly ending Dec. 31, 2025. Did it actually not end? Surely by now anyone with 3G-only copability would have realized by now that things aren't work...
I can call other phones, but can not receive any calls. tried network resetting, tried while turning off all iMessage and FaceTime. Bought new eSIM twice to try and port number. I have data , but no iMessage or FaceTime.
Hello,I have eSIM on my phone and want to replace it by the physical SIM card. I want to confirm that physical SIM card is not phone-specific, right? In other words I can put it on any phone if I want. Please confirm.Also, can I order the physical ...
How do I contact the customer care team? This is my first time using Public Mobile service. This is sooooo confusing
Currently I used Public Mobile for all my internet needs using Hotspot. I'm moving in the summer to a place with internet and will only need PM for my phone. I will only need 3 Gb. When I try to change my plan I am only offered 80 and 100 Gb plans. H...
When I am trying to do call forwarding it is not working
Upgraded plan , but still deducted money from my old plan.
I started to subscription last Monday but due to waiting for my sim card, the activation has not beem complete. Now I am about to insert my sum card number, but I do not find where to put the referral code. Help me please!
@CS_Agent We all know 50% off for 24 months was for $40+ Plans. My question is does anyone know if it's possible to switch to other planes that are available in the App as long as you maintain the $40+ threshold?
My account appears to be frozen. I have a new credit card and I need to submit
How can my last month finish the second of February and this month start on the same day the 2 nd of February I know this because my data did not start back at zero if you can’t fix your issues I will no longer remain as a client please advise asap
do I get a refund for any unused part of my month I need an answer please it took over a month the last time I asked a question to be answered
Hi All,I recently signed up for the 50% off as a new customer.Public Mobile is sending me a physical sim card to use.My current plan (with Telus) doesn't expire until May 31 (it's prepaid).Do I have to activate my PM plan immediately, or can I contin...
Please help me move from Koodo to PublicKoodo acct number ########Public acct number ############
Hi, I just made a payment, but my line is currently suspended and I can’t make calls.I need the line fully active today because I’m porting my number to another carrier.Could you please manually refresh or lift the suspension?This has happened to me ...
Why can't I redeem my points? It says No Activities Available. Can anyone help me with that? Thanks
I have an inactive phone number from three-four months ago. I want to get the same phone number, i dont see it my account and when someone calls it, it says that the number is out of service. Is there a way we can get it back?
I am trying to port over my koodo phone number to PM. I go through the app and at the last phase it says activation failed and I didn't get a text message on my koodo number to confirm the transfer. Now when I go back to the PM app to retry the proce...
I bought two SIM cards online (my wife and I) but only one arrived. It's been two weeks and now I'm pretty sure they forgot. There was an option to resend but I'm not finding that anymore. Does anybody know what can I do?
Hi, Hoping I can get a quick response on this. I sent a private message to CS last night but never got a response (and don't see the sent message in my inbox).I sent a similar message again this morning and saw a banner that said something like "priv...
Hello Everyone,I ported my old number from Fizz. Fizz confirmed that the transfer of my phone number has been successful, and my mobile plan with Fizz is deactivated.I tried resetting my iPhone network settings and restarting the iPhone already.Incom...
