Black Friday deals for existing customers?
The best promotions are for new activations or customers it seems. Are there any deals for existing customers?
Forum Posts
Resolved! Need to change email
The lack of support from this company really sucks.. The email that I registered with no longer exists and I need to update my credit card expiry date to resume service however since I don’t have the email I can’t reset anything online or contact sup...
Resolved! porting from Zoomer Wireless
hello im trying to set up and having trouble porting my old number from Zoomer Wireless, its not on the list of carrier's. i selected Rodgers but thats incorrect. please help
Resolved! Plan was changed by mistake
Hello. Can I go back for my previous plan? Because my son took my cell and by mistake he pressed “Yes “ for the text message and he didn’t say to me. I just figured out. I will pay for this month the amount what I need to pay for new plan. But if thi...
Request list of Invoice breakdown and services included emailed to me
Request list of Invoice breakdown and services included emailed to me
Resolved! I changed my SMS center number and now I can't send texts
Hi! I edited the SMS center number thinking it was incorrect. Then I couldn't send text messages anymore. I tried changing the number back to what it was but I still can't send text messages. The SMS center number was originally formatted as +1(XXX)X...
Renewal doesn't work
Hello, I renewed my subscription 2 days ago with the option to change my plan. In my profile it said I used up all my data and I don't see my new plan. In addition, I don't have data on my phone.
My account became suspend what to do
Hi, my account became inactive because my credit card expire. There is no phone service on my phone. Ha can I resume my phone service . I am ready to pay my due bill through credit card. thanks
What happens when I upgrade from 3g to 4g
I have just upgraded my plan from 3g to 4g. What happens? Do I get a new sim?
Resolved! Wrong phone number created
Hi I accidentally had a typo in my phone number when was trying to move over from Fido. Now I have two numbers with one digit different. How can I fix this and reassign/move over the right number? Thanks for the help
SIM card activate same number
Hi I cannot remember my password to my email to my public account .I need my cell number to access my email and lost my phone I have a new SIM card I want to activate with my same number So I can access my online and emails. Please @linkstomembers
Phone not working
I activated my SIM card and when anyone calls me it goes straight to voicemail. But I can call out and receive text messages.
Resolved! 3G in USA
Travelling to US next week, am currently on a 3G plan. If I add on talk and text ($15), will this work in Hawaii?I ask as some telco's have dropped 3G in USIf I change my plan to 4G, the charge is $40.00, am just into the first week of my current pla...
Transferring phone number
When trying to transfer my phone number from Telus it is coming up as please provide valid Canadian number but it is a valid Canadian number and currently in use. I do not want to get a new number.
Voice calls cutting out consistently
Hello!I've been with public mobile for years without any problems, but over the last year or so I've had call audio cutting out (both for me and for whoever is on the other end) for 5-10 seconds at a time. This can happen several times over a 5 minut...
Resolved! how to upgrade plan?
I want to upgrade from $40 to include USA calls
Payment and account access issues
My credit card was cancelled due to fraud. My new card won't be activated for at least 10 days. This happened just as my pre-auth payment was to be taken from my card. I tried to log into my account, but my email address and password is not being rec...
Resolved! How to activate old sim card
Hi, I lost my sim card this week and wanted to replace it with an unused public mobile one that I had from last year. I couldn't find an option to replace an old sim with a new one on the "my account" page. What's the fastest and easiest way to activ...
Resolved! My Google Pixel 4a calls goes to voicemail intermittently
Move SIM card to my older (ZTE) phone and same issue - calls goes to voicemailMy kids Telus network called my phone and went to voicemail again INTERMITTENTLYHome phone called and it too goes to voicemail INTERMITTENTLYWe fully Format and Reset phone...
My Account Profile is Not accepting new sim card
Hello, I was in Asia for a month and misplaced the sim card. Upon my return to Canada, i ordered a new SIM card. I followed all instructions on how to change the Sim card number to the new one. However, every time I type the new Sim card number and h...
Resolved! Replace my SIM Card But Keep my Existing Number?
Am I able to purchase a new Public Mobile SIM card and be able to keep my exisiting phone number? I do not want a new phone number if i do this.My current SIM occasionally loses connection and has been very spotty latetly (tried with multiple phones)...
Resolved! CHANGING FROM MOTO G8 TO IPHONE
Do I need a new SIM card when changing from a Moto G8 to an iPhone 13 or can I just swop them over? If I need a new SIM card can I keep my number?
Asus Zenfone 5Q Model ASUS_X017DA data compatibility or something else?
Hi there, I have not been able to use mobile data on my phone despite trying many variations of the APN settings (as recommended in other poster's help threads). I wondered if my problem lies in compatibility with my Asus Zenfone 5Q ASUS_X017DA. I ha...
Loging into wife’s account
Hi there I’m having all kinds of trouble loging into the account I made for my wife. I just added 60$ to top up her account and have no idea how to activate it. Password reset I tried and nothing works
Request
I want to add new my debit card
Resolved! Just switched to 4G data plan and get many outages (0 Mbps using Speed Test Master)
The speed varies from 0 to 25 Mbps. So the 4G is working sometime, but it kept cutting off many times an hour. It makes my LG V20 phone useless. Is it a known problem with Public Mobile?Also the home page is still showing 1Gb 3G ?I live in Centrepoin...
Phone service not working
Please help
Resolved! New 4G 15 GB plan vs old 3G 3 GB plan.
So I am confused. There is NO doubt I changed my plan (twice as the 1st time didn’t take). I seemed to be charged for the new plan but the old plan is what is displaying and saying my old plan for the upcoming bill. should this be a concern or just a...
RE:SIM CARD SWAP CANNOT DO FROM ACCOUNT
Need SIM card swap edited by computergeek541: removed category labels that are unrelated to the topic being discussed
Some card issues
Ordered a new SIM card but i can't get it to activate keeps telling me to enter a valid number
