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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

My account no longer connected to my email

Hi, I have no idea how this could happen, but my phone number is no longer linked to my email, and I have no way to log in to my account. I had to use my husband's community account just to be able to log in here to ask for help.

Questions before joining

Hey guys,I am an exchange student from Holland, and therefore need a internet bundle. Before I buy one, I have a few questions:- Do I get a Canadian phone number when I buy an eSIM bundle (The Canada-US-Mexico 60GB plan for $40 a month)?- Secondly, c...

eSIM transfer problem

Hey, can someone help me? I just subscribed to a plan but I haven’t been able to transfer my actual phone number through the app. I tried several times but nothing works. I changed from Rogers to this company, the SIM card is still inside on my phone...

possible fraud

I need to speak to a person. My account was on autopay and last payment was July 27. I got a phone message that my account had been disconnented and I could resume by paying the next 3 month instalment. I'm currently in a position where I MUST have ...

SIM failed to provision

Port authorized SIM no good. Swapped SIMs with another PM phone & didn't work in that either.

Subscription

I did cancel my subscription correctly right? It should be done for August 27. I keep getting msgs saying I have insufficient funds and need to update banking information

Messages

Switched to PM on Friday with a new iPhone 15 and e sim and cannot receive or send messages. What could be wrong?

Not receiving OTP, can’t access account

Hello, I hoping someone can please help! I am new to Canada and set up a subscription with Public less than 2 months ago. I tried to access my account last week to change my bank details, but forgot my password. When I use the ‘forgot password’ func...

Resolved! Reactivating number

I tried activating my phone number after deactivating it for less than three months ago. However, I payed on the website and tried to type it at transfer number but it says invalid phone number. Keep in mind the phone number is still on my phone beca...

Upgraded phone, most texts sending but not being received.

I recently upgraded my OnePlus phone to a newer model. I inserted the SIM card booted it up. I appears that my messages are being sent, but received by few. Is there a setting I missed, or didn't change when setting up my new phone? I THINK the only...

Why is my SIM card invalid?

I returned to Canada after 3 months of inactive subscription to Public Mobile. I opened my app and I am no longer under the $15 plan. Instead, I have to shop for a new plan and I cannot use my old SIM card number. Is there anything I can do to get ...

Show my phone number

How to set my phone so it shows the phone number when I dial it out to another person

Firefox 140 not displaying account information

Has anyone else had an issue in which Firefox does not display account information on public mobile but works when enhanced tracking protection is disabled in the top left corner next to the URL.I am using linux and noticed this change in the operati...

duel sim cards

i put the second sim into the phone and it was not seen.. i went to the settings and looked thru sim options.. i am now puk locked and neither sims are visible on the phone. help

Activate eSIM and Manage Plans Without the App

Hi there,Since I'm not from Canada, and the Public Mobile app is not available.Before subscribing to a plan, I wanted to ask: Is it possible to activate an eSIM and manage subscriptions entirely through a browser, without needing the dedicated app?Th...

Saving voicemail

How can I save a voicemail or transfer it to my desktop?

incorrect ESN/MEID

Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly. Will they call or text me?

Lost phone

how can my husband report his phone lost when PM want 2nd verification by sending a code to his lost phone?

Resolved! change to a new plan

I've been with PM a long long time (probably more than 20 years) and with a plan $15 with illimited talk, no texto at the time. Today PM removed reward and I have to pay $24 (tax included). I felt betrayed and want to move to a new plan with texto + ...

Why is this so difficult to get up and running?

I am having the same issue as xxxxxxxxxxx - I receive the e-mail confirmation but never receive the text message confirmation. What do i do?

Paid with voucher

Yesterday but phone suspended

Resolved! Split data offers

My friend is looking to switch to PM. The current plans all have split data: 30 + 50. Does this mean he would have 80 gb every month? Or is the 50 a one time only? thanks.

Resolved! Help resetting SIM

Hi all,Activation failure at very end of the process.PM sim is in “already used” state. Need & please help to reset the SIM state.Thanks.

Joining Public at Night

Hey GuysMy neighbour want me to sign her up for public at 10pm. Any known issues when signing someone up late at night?Thank You for any advice,The King

Resolved! How can I combine my rewards points and credit card payment to buy add ons?

Hello,I tried to buy an add-on, but there is no option for me to pay with my rewards, then use a credit card to pay the rest. Can you please advise me how I can do that ?Thank you.Chapter.

Can't access email for otp

The email registered to my public Mobile account has been deleted and I no longer have to access to itm when I log in it tries to send the one-time path code to the email address that has been deleted. I need to get into my account so I can pay my ph...

Resolved! Questions on 4G support and 3G phase out

Hello,I was just checking my phone again, and it has GSM/HSPA/LTE (autoconnect) which means it supports 4G. But apparently my phone is not on the public mobile certified list. I guess I will need to upgrade anyway to 4G since I just found out carrier...

Need PUK number

I have an error on my phone sim locked and is requesting for a PUK number. kindly assist with a PUK number

Resolved! Looking for a certain kind of plan

Is there a plan here that gives me unlimited Canada but also let's me text and call Algeria. Any help is very much appreciated. Thank you@@

Email recovery

My son’s phone missed a payment in June. Ever since then, the bill has not continued to come out automatically like it always has every month. He currently has no active data and we cannot log in to the public mobile app. We do not have access to the...

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