Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
The US roaming plan of 15 days and $15 , for how many minutes and how many texts is it? thanks
Can't log in. Forgot email asks for my number but when I enter the number, it say "not valid PM number". When I click "If you do not have access to the phone number click here to get help" takes me to a 404 dead link. I'm logged in here with second n...
I am buying a iPhone 17 today or tomorrow and it is esim only. When I go to the PM to buy an esim to generate a QR code so I can set it up on the new phone before I trade my current iPhone 12 Pro in, it does not let me buy an esim. There is only the ...
What is the fastest way to get PUK Code as I accidently locked SIM?Thank you
I can’t access my account I need the phone number re-opened I need to update the payment method. I am trying to log in into my account but it sends a code to my number which is not in service at the moment. Can anyone help me please ?
So are you saying that this 3G shutdown in Manitoba is also affecting Saskatchewan customers at the same time?? I understand completely that my current device is incompatible and will eventually need to be updated or else I will need to switch provid...
where is the tab to enter this information
I changed my plan from the grandfathered $18/mo to the current $18/mo and lost ALL of the add-ons I had gathered over the years. I know in the terms they say that some add-ons MAY be lost but this is absolutely ridiculous to wipe all of them. They sh...
HiMy subscription was paused because of change in payment method. The last card not active, changed to a new card but subscription still not active. It is saying to pay $45 to activate new subscription, previous plan was $20 plus tax for 100gb for 2 ...
Tired logging into the app and online prompts me to create a new account with a new subscription. Have tried incognito, deleting and re-installing the app but still wants to do initial set up with picking a plan and payment. Other 3 accounts we hav...
I created a new account, installed the E-sim, and requested the phone number to be ported from RingCentral. There were some issues in the process, it has been resolved and I have been told by tech support the porting was successful, but I am still n...
I had purchased an add on for bill credit for $20 before my previous plan expired today. My regular subscription is the $36 monthly sub for about 50GB. Now how do I pay the remaining $20 on my public mobile to activate my regular subscription
The credit card expired so both our phones were frozen. We share an email account. Updated payment information, but only one phone is working - other one is frozen. I cannot for the life of my figure out how to resubmit since as soon as I enter the e...
I did port in and this morning I got message sayimg confirm I did port in and yes. Then I got text to compete restart your phone and did that's saying sos mo service and remove old esim too.
I put in my new credit card number over an hour ago and still don't have service. How long does it take?
I joined my Public Mobile yesterday, but I can’t submit my ticket. I’m confused. Need help when I’m trying to submit tickets. I get automatic answer, saying that contact admin unable to authorize my access to token present.
Transferring from public mobile to Telus with a different device did it over 10 hours ago now both phones do not have service
I have a PM account that was used by my son, he now has his own account, I wasn't aware that I seemingly cannot easily port numbers between accounts. Aside from using a middle man account with a different carrier, is there any way to get this done?
Would be greatly appreciated if someone could help me get a service ticket filled out directly. The chat bot just keeps asking me to sign in when I am, and then when I do it tells me I'm not
The phone with SIM card is stolen. We are at phone store to transfer the current number with Public to another provider. But to do the transfer, a security code is sent to the phone number. Since the phone is stolen, we cannot respond to the security...
My credit card number is settled in my account, is that enough or do I have to do something else. I really don't want to lose my number or stop the service
Recently signed up and tried to port a number over. Downloaded an esim and no number is assigned, I have data access but no phone number.How do get support finalize the number transfer. I approved the text authorization from my old device and provide...
Over the last hour I've been receiving "No mobile data service - temporarily turned off by your carrier" notifications. Is the an ongoing service outage?
There's something wrong with my phone all of a sudden. The last time this happened, I bought a new SIM card to insert into my phone but this was only a few months ago.I noticed my phone had an SOS and also a strange symbol beside it like a diagonal b...
Why does my data deplete so quickly? I rarely use it. I am on a quarterly plan and pay $125My phone says I have used zero bytes so far this month but when I try to use my mobile data it doesn't connect to the internet. help please.
Why some toll free numbers can not be dialed using our Public Mobile number? I want to reach +18082015967 (LBC hotline), but I can't. I tried restarting my phone 2 times and still I can't dial the above number. Any idea why?
I bought an unlocked Netgear MR6100 mobile router so that I could use my 5G, but it seems that Public Mobile blocks access for this type of router. Do you have any idea how to enable this option?
@CS_Agent I'm trying to transfer away from public Mobile to Rogers.I'm not getting the text to be able to transfer to RogersHelp
Hello everyone, I am looking to add my home address on my bills but I can't found the path Could someone help me with that please ?ThankYou!
