Activation issue

[Slertn]

I have a simular issue. Previous phone was an esim. Got a new phone, installed the new esim. Started to activate. The old esim stopped working. The new esim stuck at activation. Rebooted, cleared the network settings, reinstalled the esim, waited 24 hrs, no luck. Stuck at activating and SOS. Tried a travel esim like Roamless, worked. So I am sure its not the phone. Contacted support, raised a ticket, 6 hrs later they respond, I responded back, none. Does it take days to get an issue resolved with Public Mobile?

[CSA_PM]

Thank you for the escalation! The customer is in contact with an agent.

[Slertn]

I have the same issue. Fizz Mobile works but Public Mobile stuck on activation. Raised a ticket with CS_Agent, escalated to technical team. 5 days, no call, no update and me.. no phone. Cannot even port out as the confirmation SMS will not work as the esim is stuck in activation. Asked to esclate again, no results. 5 DAYS!!. 

[Slertn]

My new Iphone is also on activation loop, reset, reinstall 4 times as per CS_agent. Ended up raising a ticket with technical department. Technical department was to call back. Been 5 days without a phone. No calls. 

I then got a temporary account with FIZZ, esim worked fine on the same iphone. No issues. 

Still dealing with Public Mobile to resolve the problem. 5 DAYS!!. If it wasn't about my points, I would have been moved on to Fizz. I don't understand the hold up and lack of support.