Community

Lost phone... now can't activate eSim on new phone

It's a 2fa standoff. Cant get in to either my PM account or the email. Cant activate my eSim on my new phone without verifying my account by email. Can't remember the password to my email, so I cant access it without verifying my messages. Getting ac...

Re: Phone stuck on SOS in Ontario

I registered online at 4.00 pm today May 1, 2026, but till now at 8:30 pm same day, Bell disconnected to my cell phone right after that, Bell send me an Message asked Do I want transfer No from Bell to other company? I said “Yes”and then my phone dis...

Porting number from number barn

Trying to transfer the number from number barn. I can make calls, but no incoming calls are happening.  The old number is also not working. I would like to keep my old number as an additinal line if its still possoble so atleast I can still receive c...

Port from Public to Virgin

This is ridiculous, and making me super glad I'm leaving Public Mobile, an absolute joke trying to get in contact with anyone to release my number!! Is there a work around I'm missing to transfer my number from public to virgin!? Virgin has been supe...

new phone no possible to use cellular voice or data

i changed my phone and after switching the sim card to the new phone i can not connect to cellular line

Where is add on status, ie how many minutes of uk calling do I have left?

I’ve accessed my account but cannot check on my add on status, ie how many minutes of my uk calling add on which I purchased some time ago, more than a year I think.need to know what steps to take to find this out for mine and my wife’s phone, can yo...

add-on charges

Today I mistakenly did a local data top-up  and what I needed was a US roaming add-on of  data/voice/text. Can I revert the local data add-on charge of $20 ?

I could not get online on the road.

My phone is Samsung s22 Ultra. My current subscription will change at the end of June with the new subscribed plan.

Re: International Roaming?!?!

Hi Community,Does this mean, that even if I am travelling in the UK with my Public Mobile SIM, i won't get SMS.disabling the PM SIM while travelling outside of North America (Can-USA-Mex plan) is unnecessary since INTERNATIONAL ROAMING is not an opti...

New to PM, can’t send msgs to Android users

I just switched to PM today, >5 hours ago.  Everything seems to be working well, except I can’t send or receive messages from Androids.  (I have an iPhone)I have tried resetting my network, toggling airplane mode off/on, and turning off RCS messages....

Problem with data

I try to go to internet and always appear off line?

Credit card

How do I update my info

My plan has been changed from $22 to $24, why?

My plan has been changed from $22 lasr month to $24 this month , why?

eSIM Installation Issue

I recently purchased/activated a new eSIM but it’s not showing up on my iPhone 16. I tried scanning the QR code but it keeps showing 'Unable to Activate eSIM'.

PublicMobile 3G network retirement

Hello. I recently received this message from PublicMobile:"Public Mobile here. Important upcoming network changes that will impact your service. We're enhancing our network to bring you faster, more reliable service. To make room for these upgrades, ...

Account record

The only use recorded on my account is a daily call from (902) 580-4001 This is a number I do not know or use.   Is there a way to prevent this?              

Phone stuck on SOS in Ontario

My phone has been stuck on SOS since Thursday evening and I’m still waiting for an agent to reach out to me. mom also unable to log into my account. It is saying an unauthorized message. has anyone else had this issue?I have tried multiple times rest...

trying to change my bank account information

I am trying to change my bank account information.  I lost my bank card and when I got a new one I forgot to change my information, which caused a disconnection and now it will not let me access my payment method to update.  PLEASE HELP!!!!

Can I book an plan for someone ?

Hello, I have a friend who want to come public mobile (as new customer). Please how can I book or negotiate a particular plan for him ?Thank you by advance for an answer.Djim  

CS agent

Hi there, Anyone else had issues with CS agents while trying to resolve a service issue?  I think I've been ghosted mid way through attempting to resolve an issue.  Ugh!!!

Text offer not added

Last month, I received a text saying I could get 4G 3GB plan for $19 (instead of 1GB for the same price). I answered YES1 and got a confirmation text saying that it would be added to my account, but a new month has started and  it is still not there....

Cancel my account and get out of my life

How do I hate thee? Let me count the ways. Days to get my eSIM figured out No ability to switch to Wi-Fi calling Absolutely infuriating process to try to get any help or any responseA system that asked for two factor authorization, even though I’ve a...

Internet slow

when I’m on my data my Internet and other apps seems really slow and basically unusable. Is there a fix to that? 

I need help removing a number attached to my email

Phone Esim compatibility Issues

I need help to activate the eSIM. When I purchased the eSIM, it said my phone was eSIM compatible when I entered the IMEI. Then, when I went to the app to activate, it said it was not compatible

can get and send texts, but didn't receive calls

Can get and receive texts, but don't receive and can't send phone calls. I've tried everything the Internet suggests and checked my phone's IMEI (Public Mobile says it OK) don't know what to do.