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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 53223 Views
  • 158 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 61322 Views
  • 186 replies
  • 31 Bravos

Resolved! Cellular service doesn't work!

I transferred my phone number from another provider to my existing phone almost a month ago. I can receive phone calls, but I can't make one from any location I've tried. It just tells me the service is unavailable and advises me to use Wi-Fi instead...

cmoore by • Good Citizen / Bon Citoyen
  • 364 Views
  • 5 replies
  • 0 Bravos

Resolved! Can I renew early?

I’ve used up all of my data bc workers cut our internet cable and I was forced to hotspot for work. I bought and extra 3 g but need more for the coming weeks. 

I can send call but I can't receiving any text or call

I transferred my phone to PM, I'm unable to receive SMS messages. Additionally, my new account with PM isn't functioning anymore. The message I receive states: 'We’ve noticed you have an active Public Mobile service and would like to confirm your ful...

ggbelanger by • Good Citizen / Bon Citoyen
  • 268 Views
  • 5 replies
  • 0 Bravos

Porting

I am waiting for the text message to allow the porting of my number. It’s coming from Telus. I’ve also had the eSIM not activated, but on my iPhone it does show that it’s there, however, there is no signal. My Telus line is still active. Just wonderi...

Andy0428 by • Great Neighbour / Super Voisin
  • 271 Views
  • 3 replies
  • 0 Bravos

How can I get my first month invoice

Hi there,I am still new to Public. I can find my July-Aug invoice, but I can't find the invoice of my first month, that's back on Jun 30th.Could you please help with this?Thanks,Justin

Justin2525 by • Great Neighbour / Super Voisin
  • 180 Views
  • 2 replies
  • 0 Bravos

Account

I was about to activate my account but now I don’t want the account how can I cancel my account? 

Franco233 by • Great Neighbour / Super Voisin
  • 249 Views
  • 5 replies
  • 0 Bravos

One number two phones

I have changed providers and got a new phone. Also transfered my number to new provider. My new phone has an esim and the old phone has a physical sim. Here's the problem I don't get texts to my new phone it all goes to my old phone. I have turned it...

Abigail4ever by • Great Neighbour / Super Voisin
  • 153 Views
  • 2 replies
  • 0 Bravos

I can send call but I can't receiving any text or call

I use a different account to send this message because I can't log inWhen I try to log in I get a this message (We've noticed you have an active Public Mobile service and would like to confirm your full access)I don't get the code because I can not r...

ggbelanger by • Good Citizen / Bon Citoyen
  • 396 Views
  • 9 replies
  • 0 Bravos

Rcs "not supported" after clearing data and restart on S25

The subject says it all. It now says RCS not supported when I try and turn it on. I've already tried clearing the cache again and restarting my phone and taking out my salmon putting it back in and following any instructions I could find online. As i...

almix by • Good Citizen / Bon Citoyen
  • 1433 Views
  • 13 replies
  • 0 Bravos

Resolved! payment 4 digit PIN

Hello, I have seemed to have forgotten my 4-digit PIN number and wondering if there is a why to reset it 

NickD8366 by • Great Neighbour / Super Voisin
  • 174 Views
  • 2 replies
  • 0 Bravos

Payment Failed

My automatic payment failed, and I'm trying to make a payment, but there isn't anything allowing me to make said payment. No pop-up no button to click, nothing. Please help my service is currently disabled and I need it ASAP

Ceikom by • Great Neighbour / Super Voisin
  • 338 Views
  • 6 replies
  • 0 Bravos

Pay bill

So my plan is due today and I can’t find on my account how to pay. I think this company is forcing me to re subscribe to a more expensive plan. The plan I have now is no longer available 

Sian25 by • Good Citizen / Bon Citoyen
  • 493 Views
  • 10 replies
  • 0 Bravos

Resolved! Call forwarding

How can I set up automatic all incoming call forwarding from my number to a different canadian number?I don’t have Public mobile reception right now in case if I have to send some codes from my phone to do it.

Deminsib by • Great Neighbour / Super Voisin
  • 336 Views
  • 2 replies
  • 1 Bravos

Resolved! Phone was stolen and need to recover my account

Back in July my phone was stolen and I had a ESIM and now that I have a phone I’m trying to recover my account because it’s linked to all of my emails,iCloud and other important information so I can’t even log into my account to get access to my acco...

Kynggshellz by • Great Neighbour / Super Voisin
  • 206 Views
  • 2 replies
  • 0 Bravos

Two phones, one account

I have two devices: one is my personal and uses a physical SIM, and has eSim compatibility - I used this device to activate my Public account to use as a second line for work purposes. I've decided to remove the eSim and activate a physical sim in an...

otoolerc by • Great Neighbour / Super Voisin
  • 372 Views
  • 3 replies
  • 0 Bravos

Cancel the mobile plan EL8026

Hi, I would like to cancel my phone plan associated with the number xxxxxxxxxxxxxxxxxx, but I have lost my SIM card. Could you please assist me with this process? Elsaxxxxxxxxxxxx@xxxxxxxxxxx

EL8026 by • Good Citizen / Bon Citoyen
  • 400 Views
  • 4 replies
  • 0 Bravos

Resolved! Lost email

How to recover account if email is no longer accessible? I have access to the phone number

am220856 by • Good Citizen / Bon Citoyen
  • 275 Views
  • 3 replies
  • 0 Bravos

No texting or incoming calls

I have an iPhone 14, I have just transferred my number from Bell, on August 26 and I am not able to receive incoming calls or send or receive text messages. In my phone where it says my number it gives the temporary number not the number that I have ...

Nan05 by • Great Neighbour / Super Voisin
  • 163 Views
  • 2 replies
  • 0 Bravos

stolen phone

how do i close public mobile service on stolen phone, switch the prepaid year service to new phone or buy new prepaid service, keep old phone number and contacts pictures etc.??? 

peteisgreat by • Great Neighbour / Super Voisin
  • 167 Views
  • 2 replies
  • 0 Bravos
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