Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Some incoming Callers receive "Out-of-Service" message

I have been having a few issues with phone calls this summer. Often a call gets dropped, and now I'm finding out that some incoming calls are receiving an "out-of-service" auto message and can't get through to me.Why? Can you fix this please?

company name

how to sign my number with the company name? Thanks!

CSA

Unable to update credit card information

I am unable to update credit card information as the older card is about to expire. From browser I am getting the following error: Sorry, we’re not able to process this request at this time. Please try again later. From app: credit card validation fa...

no service

i currently have no service because they havent taken money out yet . it is due to renew today , money is in my account . i have now lost time at work because i cant use my phone . why do they do this

Auto-Renew Payment problem affecting multiple Public Mobile customers

Today my service was suspended because PM failed to take the auto-renew payment. The same thing happened to my wife who has her own separate PM account. I see that it has happened to others too. So, I'm leaving this post here in hopes that it will...

Resolved! Change subscription from 3G to 4G plan

Hello: my current plan is 3G, 1GB data, unlimited canada talk and unlimited intl text for $25/mo. I have approximately 1500 intl. minutes and 6 GB data add-on from prior years that don’t expire. I was getting a $3/mos loyalty reward but that has now ...

Resolved! Not able to call out

Incoming and texts are fine

Resolved! Re: $29 promo for 40gb at 4G

When porting back, did you get a new PM sim card, or did you still use the old one?

Subscription didn't renew no option to pay

Hey guys! My subscription was up for renewal today, but the auto renew didn't go ahead. No problem I said, I'll just pay from my public app, there is nowhere on that app to pay them. Been going round in circles for an hour, didn't think it would be s...

CSA

Resolved! Long distance rollover

I have family in New Zealand and England. I understand I need to buy the International and UK add-ons, but are all unused minutes rolled over until they’re used up, or is it only for another month? I don’t want to have to keep buying add-ons if I don...

Resolved! Adding second phone number / plan to phone

Hi. I've an iPhone XR, I'm currently with a provider from whom I cannot port my number to PM, and I'm using a physical SIM card.Is it possible to sign up with PM (with a new phone number) using eSIM and have both the old and new phone numbers work wi...

Payments are automatic but Public Mobile cut off my service on the morning of the renewal day

My service was cut this morning. I did not realise it until they texted me to say that they did not receive a payment, so my plan did not renew. All my details are the same, there's plenty of money in my account and I have been with PM for many yea...

Rewards

After updating services on the May I lost all me rewards but Public Mobile promised to save them. How to resolve this problem?

Resolved! Managing multiple accounts in my household

I manage my account and both of my kids' accounts using different email addresses. My questions are:1. Has there been any move to consolidate accounts in the same household under one account?2. If not, how can I make so I don't require text verificat...

Refer a friend

I referred my son to Public Mobile. He signed on Aug 29, 2024 but something went wrong and I did not get enter a referral to earn rewards. Is there any way to fix this so I can collect my refer a friend monthly reward?

Unable to activate new SIM because of 2FA

I accidentally put down the phone number as my new phone number, which has not been activated yet. However, now I can't continue activating the SIM card because it sends the verification code to the number that hasn't been activated yet. What can I d...

resume service

I have suspended my service for 1 day and tried to resume the following day but the sevice is not resumed. What do I do to resume service ?

Login issues

I have been trying to login to my account to complete the setup process. When I enter my credentials, I am sent a code for verification purposes. Once I do so and confirm, the screen “blinks” and continues to take me right back to the login screen ...

Is it normal for the website to not load subscription or addon information?

About my phone bill

Was wondering if you can tell me how much my phone bill is because I thought it was $28 a month

Travel in Italy

I will be in Italy for OctoberWill my Public Mobile data work there?Do I need an add on?

Credit card charge?

What is "PUBLIC MOBILE SELF-SER" on my credit card statement for $23.73? This is separate from my normal "PUBLIC MOBILE" charge.

Port-out Prior to Shown Billing Date

Hey there,I recently ported-out. It was prior to the billing cycle date shown on the app. I had checked this multiple times via my usage counter which had shown (Aug)22-(Sep)21. I ported out on the 21st of September and was charged for the next 30 da...

I saw a plan for $20 for 3 G or $19 for 1G, but can't change my plan to those

I saw a plan for $20 for 3 G or $19 for 1G, but can't change my plan to those;How can I change my plan to cheaper ones.

E Sim and Physical Sim card replacement

Hey there, I have lost the phone I had my Esim registered and also I lost my other Sim card I had with public mobile (phones stolen)

I join PB over 5 years ago and $25 plan, I only need to pay $14.7 /month (which reduced all rewards)

Since May , I have to pay $26.25 ; Look I lost all my Ref credit and all royal reward.I don't want point but still want my monthly fee get reduced.It makes no sense that PB force my use point rewards and change my monthly fee discount to point. Can ...

Notifications

I am not being notified of Calls and text messages @ Service

can't activate phone from Koodo

This is terrible- I am paying for a subscription and it didn't activate from koodo or transfer the number. I want to cancel my subscription as the website just keeps sending me in circles.....I have tried submitting a ticket but then it says there is...

Community

Forum Posts