Community

Sim locked

Asking for a PUK code

Activation Unsucessful

I have been trying to activate my new account with Public Mobile but I haven't had success.  It will start the activation and then it prompts "activation unsuccessful contact customer service." I'm then sent to a bot that tells me to enter a ticket b...

eSIM

I bought the eSIM three times, and it activated, but there is no network connection on it, and it’s been more than 3 hours. What should I do now??

Delete credit card info

Hi, I have unsubscribed and my service is on hold.Please remove/delete the credit card payment method from my Public Mobile account and confirm that no further payments will be taken.Thank you.

account number

How can I find my account number?

why $5 extra when i take a $25 monthly plan.

Travel

Can you please tell me if there’s anything I need to do as I’m going to Jamaica on Friday for a week

Downgrade my existing plan

I am retiring and would like to downgrade my existing plan, but the $25 plan does not show as an option on my "change subscription" screen. 

Promotion

Trying to add my prepay so I can get 10 dollars off a month ...it will not allow me to select it and sign it ....I'm looking for the advertising add that I saw .... pre pay 10 or 20 off a month for 2 years and more data ...its like pulling teeth with...

Pay my account with a credit card

Billing

I have a Samsung S23 and according to the IME1# it is compatible. I continue to receive messages as if l have a 3g phone and my next billing invoice states the same. I upgraded my phone as a result of the 3g change. How come Public Mobile is not reco...

Dropped calls

I have a Google pixel 5 and checked IMEI to see if compatible on PM network and it is.  When I am in the city everything works great.  When I am at the cottage dropped calls or no connection to make calls.  Someone said I should connect with volte ho...

Subscription

I need help for subscription 

3g retiring March 2027?...

Has anyone else received a similar text recently from PM stating the following:"We have an important network reminder which affects this phone number ***-***-****.As we transition to more advanced wireless technology, our 3G network will be retired s...

Forgot email

Hi,I forgot my registered email address. I tried using the "forgot email" link, but I am not receiving the SMS verification code. What should I do?Please help. Thank you!

"Get a 4G 10GB plan for only $23/month" text message

I received a text message Fri June 12th 2026 from 5474 saying "Public Mobile here. Summer plans call for more data. From road trips to game days, stay connected throughout the season. Don't miss out on these limited time offers on 4G Canada-wide plan...

i have data still available but i can t connect to the internet

i have data still available but i can t connect to the internet.Please HEELPPPPPP

Number tranfer after pm account cancellation

Hi everyone, I had a phone line with Public Mobile, but I traveled abroad for about 4 months. Before leaving, I suspended my line, knowing that suspensions are only allowed for up to 90 days. Unfortunately, I completely forgot about it while I was aw...

Set up esim on wrong phone

I tried to set up an account on my son's phone, but did it in error on my phone. I deleted the esim from my phone and now I can't use it on his without 2-step verification, which will only send a text through to his number, there is no option to send...

UNSUSPEND MY PHONE 403-220

Sandra (CSA)  I just had my purse returned to me with my phone inside.  These kind and honest people found my purse in a parking lot, and I suspect that someone saw them taking my purse so they dropped it and ran.  It is so hard to believe that their...

Activation problem

Hello, I have added funds to my account but it won't reactivate my number,  i need help.

I just got a new phone and do not have access to the old phone because it was stolen.

I am struggling to install a new esim on the new phone. The phone will not let me pass the page where I have to connect to a mobile network and it says to scan a QR code.... So how do I get that QR code or get the new e Sim installed please?

Previous Carrier

Previous carrier is still on my iphone 17e as Primary. Cellular Data is Public. I can not text SMS to android phones but I receive. All settings on the phone are correct.

Porting Scam?!

I got a text message from 479-9 claiming to be PUBLIC MOBILE asking me to reply YES to authorize porting my number to a different service provider - and ti reply with No to stop the porting I did not initiate a service provider porting so i initially...

Change in Phone Number Holder

Hi,i have had a phone number with public Mobile for some time now. I would like to put this phone number under my son's name. Would this be easier to change the account information or set up a public mobile account for him and transfer the phone numb...

Why am I being overcharged?

Signed up on Mar 31 for $25 per month and was charged correctly.Then on May 15 and Jun 14 I was charged $50 !Please correct.