Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I purchased add ons for bot; US talk/ text and data. The talk text is working but No data. I need assistance on how to use (switch on)my data.
new customer - want to keep my number from Rogers - supposed to get an SMS to start the process. it has been a couple of days. When I call my wife, the number for me that shows on her phone is one digit off from my original phone number. Public Mo...
Hi, I forgot using my promo code when purchasing new card for my husband. Would you please help?Thank you
Hello I lost my eSIM because phone was broken. I can’t login to my public mobile account because it needs 2 factor. I can’t access my Gmail because it needs my phone number 2 factor. how can I recovery my eSIM?
I’m trying to get a refund because a double payment came out on my monthly update
i need my account no to port no
Can you provide me with my account number
Why under my payment history does it show two $35.00 payments from today?
Hi,I'm a new subscriber to pubic mobile. I am seeing a promo on the app "10gb free data" using the promo code "PMDATA10". When I try to apply the promo code, I get the error "Unable to add promo code".Can you please help? Regards,Anuj
My phone got hacked a couple of days ago and it caused my simcard to stop working. I forgot my public mobile password and i can't access my email or phone number to verify my accoun. how can I get a new Sim card with my old number?
Hi. when I login to my account it looks like I don't have any subscriptions but I actually do
I am not able to make 1-800 or 1-888 calls with Public which I find to be irresponsible on the part of Public Mobile. It's dangerous that a customer cannot make these types of calls especially when all critical services only leverage 1-800 or 1-888 ...
The last week or so we have zero service outside wifi. We have data. And bars. But no service.
Hi, I'm currently outside the country, can I receive the text message from Canada if I'm in China?
Hi,For the past couple of weeks, my cellular data has not been working when I am outside, even though I have used very little data.Could you please look into this?
A tad frustrated here … my subscription had run out on May 30. To renew it, I logged in, checked and confirmed the visa number, and pressed pay now, and after several, several attempts in doing this, each and every time the message is ‘cannot proces...
My bank card was used to sign up for service without my authorization. The phone number linked to that account is xxx xxx xxxx. Please cancel the fraudulent charges. I have already reported it to my bank as well..
Can I give my points to another member?
When users try to call my number, they hear a message saying “the number is not assigned” but after 2 or 3 times get through to me”.
Hello, my phone was stolen recently and i am trying to get a new esim on a new phone. Unfortunately, i can’t connect to my account as it sends a verification code to said stolen phone. Is there any way to connect to my account?
I am checking my Public Mobile usage history and finding 18 Outgoing calls to 1 (778) 580-4001 throughout the month of May 2026. All of them seem to be under 1 minute long.What is shocking about this is not only finding 18 outgoing calls I never made...
Hello,I am trying to sign in to my account to obtain the account number. But I cannot access it because of Multi-Factor Authentication. Since I am outside of North America currently, I cannot receive texts. My email address also does not work because...
My service is not activating, I was charged and profile looks fine but it’s not activating. When I select public network from cellular data no network bar showing up and after few seconds it says activation failed
Lost phone
I have lost my data twice so far today!
Hi there I have a 4G LTE device. Why are you increasing my monthly bill?
I'll be traveling to Inukjuak in Quebec for 2 months. Can someone please tell me if Public Wireless has any coverage in that area? If not, will it be using other networks (eg, Telus)? Will I have to enable roaming for my data to work? Or would it be ...
I I want to get monthly plan with public mobile cheaper $30-$28
We just switched from Bell, and my wife isn't receiving texts and phone calls. Says her number isn't supported. Please help.
