Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I bought a SIM card on September 17 and until today, I haven’t received yet. I send more than 4 tickets since last Sunday and I have no answer. I ‘ve just moved to canada and I can’t call and send messages to anyone because i don’t have a phone numbe...
So, I can call out on my phone, but my data is not working. And before you ask… I have only used 14.61 out of 180GB… so I have the data. -yes I tried restarting phone-yes I submitted a ticket, I don’t have the luxury of being able to wait for them to...
I ordered the SIM cards at 21 September and didn’t receive. I want to use eSIM instead of waiting it. In my Public Mobile app keep asking me for the SIM card number to activate. How can I get the eSIM to activate my subscription?
I am unable to set my Eversafe ID. The 6-digit number that I get in my email is always considered incorrect. I tried many times without success. Please help.
I’m simply done with this madness. -125dbm avg signal strength… 5 days and counting on a ticket for my other phone…How do I remove my card from my account? It autopays and I don’t want to remain a customer. I figure not paying is the easiest way to a...
I got below message. Does it change my plan to current $18 plan (see below) or just increase the price with no other change to my plan.
Dears,Please kindly help to change my email to access the account and email to receive code from phungquocchuong@gmail.com to brian.phung2014@gmail.com.Thank you,Chuong.
Someone please help! I went to switch carriers today from Telus to PublicMobile. I opted for the eSim as it seemed easier than waiting to get a physical SIM card. I followed all the steps to setting up my new plan and eSIM. When I received my text me...
HiAm Christeena Thomas, today I tried to change my subscription plan without using correct email id which connect with my phone number and now am unable to cancel the subscription. I need to request a refund for the payment. After making the payment...
I m trying to make a phone call and it said I have no more minute , and my plan said I m unlimited
Can you please help me with adding UK mins to my plan
Got a new phone, new SIM, new number, new subscription - all paid and done- downloaded the app to activate the new SIM. It's stuck at step 6 - which is to validate the new number by sending a 6 digit code to the new number. The issue is the new numbe...
Hello,I was not able to activate my eSIM, so I was advised to purchase a physical SIM card, which I did.Could you please let me know how I can activate it?I have already paid for the plan.Thank you.
I just bought my plan yesterday. I want if there's any last date before I should activate the sim and how does the billing cycle work, is it 30 days from the day I activate the sim or is there a specific time period?
I cannot activate my account
I have a number I set up last year that I no longer need. It was for a property I no longer own. Unfortunately, the gmail account I used to create the account has been suspended by Google (either for low activity or because they don't like the word "...
I need an invoice with the phone number on it, as I can't update my Equifax information without it.
Just got a follow up text to an email from a few days ago. It seems like certain PM users are receiving offers to switch to Koodo to benefit from a new device (Pixel 9) Although im not interested personally, thought I’d point it out to others who m...
Hi I have the same issue. I just started the porting request and now I am not able to log in as the confirmation text is being sent to my landline number. Please help.
Hi, just wondering if I can (and how) I add a second account to my established account ie a second phone number/plan. Or do I have to open a whole separate account? Thanks
I'm still trying to move my old koodo prepaid number over to public mobile but I have not heard from customer service team members. What is the hold up? I have 5 tickets open..
Hello, I may have to go to France urgently due to a family emergency, however I am in the process of applying to a number of jobs and have indicated my Public Mobile phone number in my applications.... and I have the suspicion it does not work outsid...
I noticed money was charged to my credit card for September- October. My cell phone is being serviced by another company. Please credit my credit card
My husbands esim quit working, and can't long into his account without the verification code sent through text. What can we do to get it working again? He's tried everything in the faq
duplicate thread
Good Afternoon, I have PoA for my daughter's account. Phone number ********. The phone has been destroyed so I need to do an Esim reassignment to another phone
I started my subscription with public mobile last week and transferred my number over from Koodo. I can text and call and my wifi is working but I cannot use my mobile data when not on wifi. How do i fix this? I have 3GB data on my plan.
Hey @CS_Agent so just switched plans a week or two agoPicked a 34 dollar plan it showed up as it while I was checking out but when it went through for some reason it gave me the wrong plan a 57 dollar one instead So thought fine I'd go with that for ...
Am thinking of moving to another carrier, as non of my recent support tickets have been answered. I have not had any response to my request for a QR code, despite repeated requests. Customer service is appalling at public mobile
