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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Voice-mail

How do we get a notice(indicator) that there is voice-mail ?

Cell Phone

I signed up for Public Mobility on Thursday, February 26th. I cannot call out on my cell phone.

Cancel account mar2/2026

Pls cancel my account mar2/26

Resolved! Activation

I need help fast. I purchased my mobile plan and paid for the eSim. Public transferred over my phone number. This morning, Bell cut off my services before my eSim was activated. Now I have nothing. No access to texts or calls. The eSim QR code ...

Unable to make Calls - ! mark for service

Trying to figure this out. Bought a new phone and currently having no access to calls except emergency calls. There's a "!" mark where it would show cellular service and the phone was on the list to be a compatible phone. Moto G Play (2024). It w...

how to make a payment to activate phone auto pay failed

need phone to work please

1 month account

Can I purchase only an account for only 1 month without renewal? I want to add a second line with mexico coverage for a trip.

US data Add on not working.

I bought the $15 US Talk/text ads on for data while in the US but it’s not working. I want to be able to use data while away from wifi. Troubleshooting steps don’t work. Did I buy the wrong add-in?

1-800 numbers

We are not able to call any numbers with 1800 or 1-866is there a solution

More data than my actual usage

Hi everyone, My billing cycle started on February 22nd, which is only a week ago. My account shows that I've already used up 10GB. This makes no sense because when I looked in my usage history, my usage fluctuates between 22MB and 300 MB. 10GB as my...

Account Suspended, Need Help Recovering

Hi,My Public Mobile account appears to have been suspended, possibly following a credit card replacement, and my phone now shows “out of service.” When I try to log in, I cannot access my account history or proceed with payment.I would like to restor...

Resolved! Call forwarding to a Twilio Canadian Number

I originally tried to call forward to a U.S Twilio number, but you out we can only forward to a Canada number. So, I obtained a Canadian number, but I still get an 804 error message. I am using the format as provided by OM

No service

When I'm trying to call 611 to load my voucher. It says not registered to network.

Incoming calls

Ever since I updated my I Phone 13 a couple months back, no one can call me except through WhatsApp. It goes straight to a message, which gives them an HB1 error. Does anyone know how to fix this? ...and yes, I've turned off my phone, put it on and ...

Resolved! Locked out

I made too many phone number changes and I am locked out. Technical assistance said it would only last 3 hours. In the app it say 30 days ??? I have been waiting two days.

Cancel prescription

I would like to cancel my current $45/month subscription. It's too expensive.

Using esim

HelloIm going to be out of Canada in an hour and using esim. I need to active Australia esim.In that case How can I pause my Canadian esim? Or Once I active other esim it will be automatically stop it?Thank you so much

Phones

My phone is not working properly

iphone 8 has No Service or Cell and iphone has no service

My iphone 8 has No Service or Cellular in the setting ,(it's just Blank there .) The phone doesn't receive calls in & I can't phone out (it says Call Failed) . I'm not the greatest at looking for problems on the iphone. I have done as much as ITIA Ch...

US Talk and text/data using points

For the add-on US talk and text/ data for 15 days using my points, can I call Canada from the US or is it just calls within the US?

Resolved! Can’t make a phone call from the US to Canada even though I purchased the us roaming add on

When I try and make a call from the US to Canada I get a message saying my plan doesn’t have US Roaming. I checked my plan and it shows that I have it. Payment went through on my visa. I selected T Mobile, rebooted my phone and made sure VoLTE was...

Resolved! New phone

Hey guys I got a new Iphone a while ago and since I was out of the country I couldn’t transfer the Esim I’m coming back to Canada so I was wondering, Can I renew my plan and buy a new Esim from the app while being aboard then when I land Esim will ac...

Phone won’t work in states with can,us,Mexico plan

I use my phone in Canada but came to states my phone should be working like normal with the can,us,Mexico plan but nothing is working on my phone and I have data roaming on

Resolved! Account Number Tranfer and related issues

Hi,I moved to Public Mobile recently and tried to transfer over my phone number. This worked somewhat for a few days, as I could make calls, though, not receive them. However, since then, and without notice, I was reassigned a new random phone number...

Resolved! I can't phone out on my new temporary number just got from Public Mobile

HelloI am out of country and my phone won't phone out calls, I can only receive incoming calls. It was a weird port in back from Jan. 5 and I guess it didn't work even though Public Mobile charged me and gave me an account and an esim. Now that I ph...

Receiving calls

I'm not sure why, but I just started with public mobile and I don't receive any phone calls. I can call out but nobody can call me.

Subscription Change

Why did my subscription change and go up in price?I had international minutes and data and both have disappeared from my account and my rate went up.

Anyone actually solved the pixel/esim issue Sim not allowed

Esim stop working after updated to andriod 16, was working fine, now even if I downgrade to andriod 15 the esim still doesnt work, have gone through 4 esims now with support same issue.Ive seen this all over the community here but with no real fix, N...

How can I ad my credit card to my existing account

Re: Changed phone number but now need the old one back

Hello, I need to do the same. how did you manage to do this?Thanks

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