Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Data almost gone , reactivates in 4 days, I added the 15 day for $30 , it shows in payment but still says I'm almost out! If I run out before 4 days! What do I do?
My daughter lost her phone. How can I cancel the account. At this point nobody seems to be able to help change to the new sim I bought
I was looking over my credit card statement before paying it this month and noticed two identical charges for my monthly plan on February 5th. This is a mistake and I would like a refund for the erroneous charge. How can I get a refund?
Hi there, My phone is water damaged and I can’t access text messages. I am transferring all my iCloud data to a new phone and switching phone plans. However in order for me to make sure the number gets ported I would have to change it from an e sim t...
my phone doesn’t work after pulling my number from another provider
Finally got the nokia 225 4G 100% working on MMS and internet, and i was even able to update the software!First, go to access points and delete ALLthen addPublic Mobileemptyemptysp.mb.comempty0emptyemptyHTTPipv4then add:Public Mobile MMSemptyemptySP....
Hi, I need to request a manual port of my Public Mobile number to Freedom, as I am out of the country and can not receive the text message to reply YES to. This is for my husbands number and we can not log into his account to message through it eithe...
Has anyone had an issue calling 1-800 numbers?
Hi there,I have recently logged in to my account after a few years with another mobile service. It is locked on the last step (number 4) of subscription asking me to activate a plan I no longer want. I would like the account to go back to step number...
Hi, why is it that my SIM card became invalid? I haven't bought payment vouchers in the past 3 months or so. Could it be the reason?I'm trying to log in to my account online. It says Il must reactivate the account first. But when I type the SIM card ...
Hi, I purchased a data add today (March 7) thinking it would work in Mexico because my subscription is a CAN/US/MEX plan. I just found out the add on only works in Canada and expires before I come back. Can I get this refunded?
hi all,many like to break sad info about price hike, but there are in fact good news here. $50 US Canada Mexico plan started with 100GB, then 150GB and it is now up all the way to 250GB!!!Good deals for data hungers!!!
I created the account on 2026-03-03. As of 2026-03-07 have not received the SIM. Due to the terrible experience using your site and incompetent bots I want to:1. Cancel the account2, Get refund for all charges to my card since I have not received any...
I received this text after agreeing to port the number, I also double checked the account number and it was correct. What should i do to double check if the porting is successful.
Can Bell Employee Purchase Progam phone numbers be ported to Public Mobile?
I am trying to cancel my plan but Public Mobile is trying to verify my account by texting the phone number of the lost phone. How can I cancel the plan?
Hi all. I clicked to order a U.S. roaming package for an upcoming trip, and it didn't seem to confirm or anything. I clicked the "Pay Now" button. I looked at my payment history(in my account) and it only shows my monthly payments. Yet, my credit car...
I keep getting a message every time I go to make a call about 3G network shutting down.How do I get rid of this message???
I am not able to port out from virgin to public mobile I don't know why, even the customer support not able to do so. Whenever I am trying to do so it's say there is an error but not showing which.Please help
Something weird happened. My dad is with Freedom mobile - I have a sim with public mobile. We changed his account today from postpay to prepay (freedom) and it messed up his sim (SOS signal). When that happened it messed up my sim (public) somehow. W...
I need to change my subscription to $20 dollars one but it doesn't give me the option. I tried in browser and app as well.
I see this charge in my account? what's that for? how to stop this kind of charge?04:18 AMAutomatic Top-Up$10.00+ $0.50 GST BC/ $0.70 PST BCAvailable Funds: $20.00
Hey community,New and existing customers should check the PM app to see if they have this offer. I susbscribed friends to a $40 subscription tonight, and we set to change on renewal. I am currently on the Boxing Day 2024 $35 75GB subscription.
I recently purchased an iPhone 17, transferred all my data, but am not able to activate the cellular carrier. It states my phone number is not supported. Do I need to get an eSim card? If so, how does the process work? Thanks in advance.
duplicate thread
duplicate thread
I already opened new account with PM and have a temporary tel. number.I would like to transfer my number from Koodo. I already cancelled my line,with Koodo, as of Mar 6. So I know I won't get a SMS from them. Could you have it changed for me?
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Hi Public mobile , i purchased the plan and physical sim but my iphone country is locked so it cannot be changed . I have an esim that is active and want to do phone number transfer request is it possible to do that without downloading app. Regards
