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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 51596 Views
  • 156 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 59966 Views
  • 186 replies
  • 30 Bravos

Payment

Hello, My payment due is today, but I cannot make it because my credit card is rejected by Public Mobile. My phone is suspended now. No actual person to respond to me for this issue. What can I do? I suspect that this company is fraud.

sahn by • Great Neighbour / Super Voisin
  • 1229 Views
  • 6 replies
  • 1 Bravos

2G bonus only for new activate

This is so disappointed that the 2G bonus is only for new activate.  Maybe public mobile should consider reward the royal customers, not just getting new client.

kkwoo by • Great Neighbour / Super Voisin
  • 2366 Views
  • 14 replies
  • 2 Bravos

Resolved! I accidentlly bought an addon

I bought the international Addon by accident, is there anyway for a refund or to transfer the purchase into credits for my next Bill cycle or something? Please help

RefilmingOG by • Great Neighbour / Super Voisin
  • 843 Views
  • 2 replies
  • 0 Bravos

Resolved! Bought data add on but not showing up

I bought $15 of 1GB data add on, but data doesn't show up. I need it badly but I am unable to use data since yesterday Sept 14, 2021.

Salomon by • Great Neighbour / Super Voisin
  • 1037 Views
  • 4 replies
  • 0 Bravos

Resolved! Re: Account still suspended

Does anyone knows how to create a ticket? I have my account suspended, I paid a day ago and still there is no service.

Carmendeam by • Great Neighbour / Super Voisin
  • 1273 Views
  • 6 replies
  • 0 Bravos

No sound for incoming call

Hello , I have a iPhone 11.  Recently I found out that sometimes there are no sounds for incoming calls. It causes me  missing some important calls. When it happens, the phone is not in silent model either side volume bitten is not in silent . Please...

Lucyzhou by • Good Citizen / Bon Citoyen
  • 3476 Views
  • 19 replies
  • 0 Bravos

Promotion

I signed up last month and I don't see my 2 gig bonus. They told me it would take 10 days...if not to inform public...i have screen shots of the conversation 

Dana3 by • Great Neighbour / Super Voisin
  • 617 Views
  • 3 replies
  • 0 Bravos

Resolved! Password reset

I have forgotten my password and security questions.

hmarazd by • Great Neighbour / Super Voisin
  • 1438 Views
  • 7 replies
  • 0 Bravos

Payment issue after updated cc information

My plan was recently suspended because I forgot to update expired credit card. After updating the cc info, I am unable to deactivate the plan or pay for the balance. Can you look into this. I t shows I have a balance. Thanks. 

mtandao by • Great Neighbour / Super Voisin
  • 840 Views
  • 5 replies
  • 0 Bravos

Resolved! Earn $3500 From Home

Hi all - I got some kind of message about earning $3500 from home and to click a link.  My initial response to this is suspicion so I thought I would check here first - is this legit or is there some weird scam coming through Public Mobile's messagin...

Re: Beginner’s Guide to the Community

sir I have trouble from 11th sep 2021 my ph service is not working 11thsep I put boucher 5 $ and 30$ and 15 dollar but there 27$ also 7$ previous balance how happened it donot know      and still service is not there what s the problem I think I am w...

SJ4 by • Great Neighbour / Super Voisin
  • 1484 Views
  • 8 replies
  • 0 Bravos

Resolved! Cannot change my mom's phone plan

I am trying to change the plan for my mom on her simple flip phone.  When I login and go to "Change Plan" ... no plan shows under the 'Current Plan' and there are no options to choose from in terms of plans to change to.  I have tried about 5 or 6 ti...

phadikin by • Good Citizen / Bon Citoyen
  • 1385 Views
  • 5 replies
  • 1 Bravos

Resolved! Failed porting - need new number but says "number change failed"

So, I tried porting in from Fido but I threw my sim card away too early, and deactivated the line. PM gave me a temporary number, but I can't receive calls or texts... friends who have called me said they heard "this number is not authorized to recei...

michaella by • Great Neighbour / Super Voisin
  • 1910 Views
  • 9 replies
  • 0 Bravos

Billing

I’m wondering why I’ve been charged 2 extra charges of $11.20 and $16.80 this month?

ScottWillis by • Great Neighbour / Super Voisin
  • 934 Views
  • 5 replies
  • 1 Bravos

Cannot send or receive texts and....

Cannot hear or be heard on my phone. The call will go through, but I cannot hear the caller and they cannot hear me.I just put in our new SIM card last night and issues ever since. Phone is an iPhone 6. Any help would be appreciated. Thanks!

recycleman by • Great Neighbour / Super Voisin
  • 816 Views
  • 4 replies
  • 1 Bravos

Resolved! Error logging into community when sent a ticket by SIMON

I have been prompted for a PUK (2nd time this has happened on the same phone) and am trying to submit a ticket, but logging into the My Account verification is resulting in a "error login in" alert. I have reset my pw several times and nothing seems ...

cvf1 by • Great Neighbour / Super Voisin
  • 1270 Views
  • 6 replies
  • 1 Bravos

Resolved! Re: Beginner’s Guide to the Community

I need help logging into my account .... I cannot remember the email I used to set up my public mobile account! What do I do? Please help!!!! 

kidcowgirl by • Good Citizen / Bon Citoyen
  • 988 Views
  • 4 replies
  • 1 Bravos

My cellular data is not working on my iphone!

I just activated my sim with data and the voice work so does the text but the cell data does not.I follwed the APN instruction to update the info ti sp.mb.com and resetted the network setting.but no cell data network!!Phone is unlock and had data LTE...

Marek-888 by • Great Neighbour / Super Voisin
  • 1606 Views
  • 4 replies
  • 1 Bravos

Resolved! Porting Land Line Number

Hello Folks. So, I've read a few of the Community responses to this question and I'm seeking uptodate information on the correct procedure for the following scenario: My wife has just acquired a new IPhone. We don't have a SIM card as yet. My initial...

Koombassi by • Model Citizen / Citoyen Modèle
  • 2069 Views
  • 11 replies
  • 0 Bravos

Resolved! how do I enter PUK?

My SIM card is locked after I failed three times to enter my PIN.On the screen it says "enter PUK"How do I do that?

mto by • Great Neighbour / Super Voisin
  • 998 Views
  • 4 replies
  • 1 Bravos

Resolved! Data bonus add-ons disappeared

Long story short - the internet line to my house was cut and I've been waiting almost 2 weeks for a repair.  I've been using my phone to tether.  My public mobile account listed 6/12gb for my 3 month cycle used.  It also showed I still had some data ...

ianwaterpolo by • Good Citizen / Bon Citoyen
  • 2666 Views
  • 15 replies
  • 0 Bravos
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