Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 54652 Views
  • 159 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 62511 Views
  • 186 replies
  • 32 Bravos

Resolved! Can I make Skype calls to Europe

Will I be able tu use my phone to make skips calls to Europe on my phone with my plan $25.00 

Kraut by Good Citizen / Bon Citoyen
  • 1333 Views
  • 6 replies
  • 0 Bravos

Resolved! Iphone 12

Can I use a Iphone 12 on public mobile??

TeaseN by Great Neighbour / Super Voisin
  • 892 Views
  • 2 replies
  • 0 Bravos

Resolved! Help

I need help with my account, I am locked out of my self serve account, it says I am locked out when I tried to send a verification email to reset my password as I forgot it. I do not know my account number and made a ticket using a random one as I ha...

Dylan3 by Great Citizen / Super Citoyen
  • 1224 Views
  • 5 replies
  • 0 Bravos

Shortcodes unblocking!!

Please unblock TD easyweb short code 83687!!!!! Please help!!!! I have been screwed over really bad!!!!!

Florakaren by Great Neighbour / Super Voisin
  • 3986 Views
  • 10 replies
  • 0 Bravos

Resolved! switch sim cards

I need to do a sim card swap and can't login to my account because I forgot my password and don't have access to my email anymore

LoVeSoSa by Great Neighbour / Super Voisin
  • 883 Views
  • 4 replies
  • 0 Bravos

Resolved! Can’t log in

Created four phones plans all went with all four accounts (SIM cards are active and phone numbers work) but I can’t login to one of the accounts.I tried forgot password, but it doe not recognize the email account. 

Can_Yeager by Great Neighbour / Super Voisin
  • 1055 Views
  • 3 replies
  • 0 Bravos

Resolved! US Data Roaming is not working, again!

Hello,I have had hot and miss success with US Roaming. I have just arraived and will be here for one week. The phone works, and text works, but not data. Most application either simply won't work, or say "no internet". I have tried everything: Hard b...

linkr by Good Citizen / Bon Citoyen
  • 1938 Views
  • 14 replies
  • 0 Bravos

Changed number to Service Down

Changed Number was never detectd by the phone, which still shows the old number.Can't rechange the number in Self-Serve.Phone won't load new number.Public Mobile has no real Customer Service, so they might lose a Customer.

Statilius by Good Citizen / Bon Citoyen
  • 2639 Views
  • 20 replies
  • 0 Bravos

Phone frozen

Phone will not do anything. I mean anything. The phone won't turn off turn on it won't get off the main screen. It's very hard to get anywhere.

Ginny2437 by Great Neighbour / Super Voisin
  • 897 Views
  • 5 replies
  • 0 Bravos

Resolved! Porting Issue

Hi,  I just ported from Freedom, got an authorization message to which I replied "YES". My Public Mobile SIM is also working, I am able to make calls and use data. Number is fine as well, BUT I got a text just after porting from Public Mobile that th...

mohaimen by Great Neighbour / Super Voisin
  • 1151 Views
  • 4 replies
  • 0 Bravos

Resolved! International minutes

Hi, I have unused international minutes on an add on on my account but when I try to make an international call it says that I have used all minutes, any suggestions?thanks

Jordan6 by Great Neighbour / Super Voisin
  • 1692 Views
  • 10 replies
  • 0 Bravos

Not receiving authentication sms

HelloI just moved my line from freedom mobile to public mobile and I have not been receiving authentication sms code send to my message from 28849 when I login into my investment account. I have also checked my settings if this number was blocked fro...

Topmega by Good Citizen / Bon Citoyen
  • 4821 Views
  • 19 replies
  • 0 Bravos

Resolved! Add on

I bought an add on cause I was outta datahow long do I have to wait to use it

Resolved! Set up fees

HelloI just switched from koodo to public mobile and after the switch i got a charge on my credit card which koodo doesnt have access to "koodo top up reapproved" its for what i would expect my public mobile bill to be but mu public account shows a $...

remyhuggs by Great Neighbour / Super Voisin
  • 1255 Views
  • 4 replies
  • 0 Bravos

Resolved! US roaming add-ons

I purchased 2 US roaming add-ons.  1/ 1 GB data ($20)2/  Unlimited Talk & Text ($15) The transactions showed payment successful for $35 but only the 1 GB data is showing up on my account. How do I know if it is available for usage.  My flight is a fe...

yyww210 by Great Neighbour / Super Voisin
  • 974 Views
  • 4 replies
  • 0 Bravos

Not receiving my incoming text messages

Not sure what happened for some reason it didn't auto-renewal out of my bank  account although the money was in it and it's spended my account. As soon as this happened and I noticed I had no service yesterday I went in and chopped up my account manu...

momma0178 by Good Citizen / Bon Citoyen
  • 1691 Views
  • 12 replies
  • 0 Bravos

Resolved! Q about 2GB add-on i got as holiday giveaway

Hey guys,  I was wondering if anyone can tell me whether these holiday giveaways reset each month just like the data we get included in our plan. I recently got charged for my monthly amount but the add on did not reset so i wasnt sure if those ever ...

kekerry by Great Neighbour / Super Voisin
  • 1029 Views
  • 5 replies
  • 0 Bravos
Need Help? Let's chat.