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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Charged double

There was an issue with autopay coming out the last two months (on your end as there is available funds in account). I needed to manually pay to reactivate my phone. Then however I was charged again the next day (April 2) for the cost of my plan via ...

Topup

I had bought a public mobile top up for my phone.I usually buy a presidents choice top up. But at the store where I bought gave me a public mobile top up and they will not refund me?

Resolved! When can I get my credit back?

I registered with my friend's referral code but didn't get credit back, but my friend received a $10 reward immediately. Should I need to submit a ticket to talk to Simon? I'm a freshman here and don't know the link. Also, I set up the autopay but i...

Resolved! Does PM work with an Overseas eSIM??

Going to South Africa for 2 months and want to try using an eSIM so I still receive text messages from my PM Canada number. Will PM work overseas with eSIM? Will it work in USA with eSIM?? thanks so much

Resolved! PDF Invoice Of Usage history

Hallo, May I please request a PDF Invoice of my usage history, to see my Bill statement for the past 3 month period.Please and thank you. Regards, KW

Resolved! times up

I have the 50 doll.aer a month plan. I should have unlimited calling. But every now an then my phone says that I have used up all my time. I use data a lot to read the news. Is it possible that this is eating into my phone time?? Answer, solutio...

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Resolved! I want to transfer my number from Koodo's number, xxxxxxxxxxx Koodo A/C# xxxxxxxxxxxxx to Public

HI Support, I want to transfer my number from Koodo's number, xxxxxxxxxx, Koodo's A/C#xxxxxxxxxxxxxx to Public Mobile's A/C# xxxxxxxxxxxxxx. The temporary Public Mobile Phone number is xxxxxxxxxxxxxxx. My e-mail is xxxxxxxxxxxxxx@xxxxxxxxxxxxxxxxxx...

New phone

Can't connect to network and do I need to register new phone with my sim

Resolved! forgot my login password and e-mail address

Hi I want to know how to get my information to log-in.After several attempts, I got a message from your service team to release the lockI failed log-in and forget password. Please let me know how to activate it. ID might be (e-mail addresses removed)...

Resolved! Cowboy

I tried to set up a public mobile SIM card for a buddy of mine but it didn't go through because I did it on a selfserve page. But the money for the $50 plan was charged to my credit card. And since I didn't set it up on the right page the SIM card is...

Resolved! Port a Koodo # to public

Hi i need help to port koodo prepaid number to public.

Resolved! Outside Canada

Hi, I am going back to Vietnam for 4 months and will come back in August 2022, but I still wanna keep my phone number during that time. Would you mind cancel my plans until August 2022 and keeping my phone number, please?

Resolved! using a previous Public Mobile SIM card with a new phone and number

I previously had a plan with PM, but switched to another company. I now want to get another plan with a different phone. Can I use the same SIM card from before?

Resolved! login disabled

When I try to sign in I get message that my login is disabled. My account is enrolled in the auto pay.

3G Speeds

Hi All, Quick questions: Why are we stuck at 3G speeds in this day and age?Say I have 1GB/mo, is it download only or a combination of download and upload?Does PM have a plan to have data only plans?Thanks

Resolved! Suspend account without Self serve?

Phone lost, we did not register to access the account online. How can I suspend an account without using Self Serve?

Resolved! Compromised Password Reset Question

Hi there,I received a notification telling me my password was compromised. I seem to have 2 public mobile log-ins. I think one is for the community? The following username has a compromised password:Mlambie04and I don't know how to edit it. When I go...

No service at home more than 70% of the day

No service and dropped calls plague me daily. I reboot, have checked sim in another phone, move about my 1 br mobile trying for better signal. I’m wondering if the power lines along the road in front of my place play a role

Resolved! Phone discontinued

I am always on auto-pay. Then today my account/number was suspended. I had to log in, initiate a payment to reactivate the number. What is going on? What happens when next payment is due?

Resolved! Not receiving texts from US

Hi, I do not receive texts or calls from my US bank (Chase). Yet it seems that I receive other texts fine (eg from Canadian bank) and I can also call US numbers. What's up? How to fix that? Thanks.

Resolved! Cancel my account

Hello:Could you please tell me how to cancel my account. I read that I just have to remove my credit card number. But it says I still owe $5. Not sure what to do. Thanks

voucher

Hey.I put my voucher number and answer was: "Unfortunately, Voucher #4010xxxxxxx,#4010xxxxxxx could not be added. Please verify the Voucher and try again." I did it several times and nothing.I call *611 from my public mobile phone made all that they...

Resolved! Switching Public Mobile Phone Numbers after moving to another Province?

My daughter has recently moved to BC from Ontario and would like to change her number to a local Nanaimo number. I see that its possible to do this through the self service options, just select the province you're in and a new local number. My quest...

Resolved! Switching phone number after moving to a new province?

My daughter has recently moved to BC from Ontario and would like to change her number to a local Nanaimo number. I see that its possible to do this through the self service options, just select the province you're in and a new local number. My quest...

Resolved! Monthly payment

Twice charged april and may

Resolved! Data add on not working

Hi my friends, Can you please explain me why my data add on of 250MB for 10 days is not working even though it’s is appearing as active in the overview section ?? thank you

Resolved! Autopay $2 off/month

I joined Public Mobile on April 3, 2022, with the autopay $2 off/month option. Yesterday (May 3) was the start of my 2nd month, but the autopay$2 off/month was not applied, and I am still paying $15 + tax, at $17.25.

Resolved! I cannot port my number from Telus please help

Please help me port from number from Telus

Resolved! Over Billed and not having luck getting help

I do not sit a my deck or have the privilege of carrying my hone to reply to email on Public Community, can someone please direct me to personal to get my duplicates charges on add ons in the end of March 24, 2022

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