[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! SMS messages
If I do not have service, how long will the text be held and delivered until I do have service?
Resolved! Failed Plan Change at Renewal Date
Hello! A couple of weeks ago, I set my plan to change from a $25/month plan to a $40/month plan on the renewal date (July 23rd), but looking at my account page, it appears this did not work. It also shows that I've consumed all 1,024mb of my $25/mont...
Referral code not showing
Hello I just registered and the referral code is not showing for my friend. How do I fix this so he gets creditThanks
Odd MMS issue
Hi folks, I have a weird problem I’m wondering if someone can help me with. Just a couple days ago I started being unable to receive MMS from some people. Anytime I get a picture sent to me from certain contacts I get an “unable to download MMS” err...
SIM not supported
Just bought the Sim card inserted it and message pops up after activation saying Sim card not supported and in settings it also says Sim card locked
Resolved! Carrier service area
I have no service where I live, it bounces off the water onto US signal and says I need an add on for Roaming to the US. Why does it work all the way across the ocean but not locally. Is there a way to get an upgrade to connect with USA and not pay s...
password on account
will not send code by email - only by phone (text). will not let me change my password. am unable to access my account.
Resolved! Password reset says "You have 0 attempts remaining..."
Not my phone (we are with PM), brother-in-law's phone. Their credit card was compromised, she changed her PM card info, tried to do his. Long story short, she couldn't get into the acct, asked for password reset, too many attempts, now says "You have...
Resolved! International text not sending /received
Hi, I'm in Canada and am trying to reach my family in Poland, but they don't receive my texts, and I don't get theirs. It used to work in September 2021. I tested the same process with a different phone (Rogers), and it worked fine. Is there any know...
Resolved! I can’t find my email I used for My Account sign in?
i can’t find the email I used for my account sign in, does anyone know how I can find it
Resolved! How to delete exhausted giveaway / promo add-ons.
Is there a way to remove / hide / delete exhausted holiday giveaway / promo add-ons?
Resolved! not receiving calls.
USING AN IPHONE 8. WILL NOT RECEIVE CALLS. CAN CALL OUT. CAN SEND RECEIVE TEXTS. TRIED EVERYTHING. REBOOTED PHONE. REMOVED SIM AND RE-INSERTED. MADE SURE CELLULAR DATA IS ON. NO AIRPLANE MODE. MADE SURE NUMBERS NOT BLOCKED AND PHONE NOT ON “...
Referrals - Process Broken??
I gave a friend my referral code and he used it. I can see the SIM card has been used and I have his last 4 digits of phone number. BUT it does not show in My Rewards. Is this process glitched too?
Resolved! New 4G upgrade not working
Hello,I upgraded from the $25 plan (1GB at 3G) to the $41.25 plan (4GB at 4G) on July 21. The payment went through on my credit card ($41.25 minus my rewards) and when I log into my account from a windows laptop it shows I'm on the new 4GB at 4G plan...
Resolved! Ol phone
I bought an older model phone and my sim card is too small for it. Can a get a larger one to fit it?
Resolved! Is it possible to re-active an account?
I have an public mobile account before, however, since my credit card renew, I forgot to update the payment, and they cancel my account about one month ago. So are there a way to reactive the account?
Resolved! Set up face ID
I can login with my face ID, but my account and rewards account could not, how I can set up? Thanks
Resolved! Add-on didn’t show up
Hi there I just shopped add-on but it didn’t show up in my account, who knows why? Thanks
Resolved! Printable copy or Bill Statement with name and adresse
Hi, I would like to receive an invoice bill statement with my full name and adress that would be printable Also could i get this sent to my email as soon as possible (xxxxxxxxxx@xxxxxxxxx)
Resolved! Data
Hey, So on my iPhone 11 pro max I’ve switched to the 4G option and it worked perfectly. Then after a week of usage I got a message saying that I used 100% of my data. However, my plan contains 8GB of data. So I checked my account and I saw that it wa...
Resolved! New Account Set-up / All incoming calls are being Call Forwarded
Am setting up new PM account on friend's Motorola G7 (in Mississauga/Erin Mills)All incoming calls are forwarded to voice mail - and greeting says voice mail is full, which it is not (empty).Can make out going calls no problems.Can send & receive tex...
Resolved! Need help changing my contact info
I have recently lost access to my email account associated with this account. I need to help update my new email. Also I can’t login to my account.
Resolved! Important question
HiWhy does my talk usage amount show more than what I actually talked on the main page of my public mobile site
No confirmation email after login
If I try to use my email for login confirmation, I never receive any email. Confirmation via SMS works Ok. For information, I use not a public mail service, which works perfect for all other cases.
Resolved! Cannot access My Account
I have tried to get into My Account. I have changed passwords as requested. I have done 5 authentification codes, each telling me I have been successful. But when I try to get into the account I get a page that says: Introducing My Account, Public Mo...
Resolved! Cannot call (Used all minutes, which is not true) !!!
Hello,we have multiple problems with one of PM lines in our family:first, the line account was deactivated. However, my preauthorized payment card was chargeddidn't knowing that payment was made, we "reactivated" account with the another card, which ...
Resolved! do i need to change my plan?
i am upgrading to a i phone se 2020 do i need to upgrade to a 4g plan or can i keep my 15 dollar plan?
IT support
Please fix the website, log in does not work for a few days. ASAP
Resolved! mms
I can't receive local long text messages I have data and unlimited messages in my plan I did not experience this issue before the message shows as downloading for an hour now
Resolved! Hello
I’m trying to reach customer service, with no luck! Help!!
