Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I bot $15 basic plan with new phone numbe
I would like to know what day to expect my SIM card
I have an account and phone…just bought a new phone…do I use the present SIM card…what if the wrong size?
I have lost all my passwords and when trying to sign in to change my daughters account I got locked out. The answers to the security questions didn’t weren’t right either!
I just jointed PM, the activation was on June 1, 2022. So far I can only receive messages from PM, 611.I have following problems:1. all incoming calls directly go to voice mail, cannot receive incoming messages other than PM2. outgoing message say "w...
USA roaming not working
Hello, My plan comes with 1 GB data and for some reasons my mobile data is not working even though I still have all the 1 GB data still available to use. I put my SIM card into different phone but it still would not work. Phone calls and everything ...
Does anyone know how this promo is supposed to work? A friend signed up using my referral code and I just received notification that I received a reward, but it is the standard $1/month. The email promo made it sound like the promo would be applied...
After muliple times of setting it up my voicemail still wont work
If I refer a friend, can they use my referral code plus a promo code (ex: bonus data for 2 months) or is it one or the other?
my login is disables , and asking to check Public Mobile Community
Hi Community members, I recently moved and the system does not accept my card since the address change. My issue is that the error that appears shows that my card is expired, which is not the case. I have been sent back and forth between PM agents an...
I have activated a sim care with number 20xxxxxxxxxx yesterday morning but it's not working till now. What's the timeline for activation of SIM? Edit by Dunkman: removed personal information
I trnsferred Public Mobile sim to a new phone. Won't register on network. Tried in settings - no joy. Can't find SIMON to open a ticket. Mystified.
Hi, I have a problem to port out. Old carrier: PhoneBoxCurrent situation: I thought my phone number was ported out because I could call and the phone number of the receiver displayed my phone number. But, I still cannot get incoming calls. What I di...
Is there a way to make payment when you haven’t yet registered for self serve and you are traveling out of the country?
Anyone else getting the activation portal down or is just me?I have a time sensitive referral.
I’m getting parking charges in Vancouver on my credit card labelled public mobile? I don’t live in Vancouver. Any thoughts other than calling credit card which I’m obviously going to do.
Looking for iphone 11 and/or 12 compatibility as the site is not functional.
Hello, PM Community.I am old client of PM for about 10 years and recently I purchased additional 1GB of data, because was out of traffic.Not sure why I was charged 120 CAD instead of 15 CAD (I am on plan 120CAD for 3 months), but now I have 105 CAD s...
Today I bought 1 GB data add on. However, it looks it doesn’t load to my account. How do I check data usage online?
My plan expired 27.apr but money was somehow withdrawn from my cc on the 27. May. I didnt do it. I also believe that I pay for the service first and then use it, not the other way.
Hello everyone, I just joined Public Mobile and my friend sent me the referral code they received in their email. I do not see that this promotion has been added when I check my online account. When I signed up, I only enter the referral code and did...
Hi there,I lost my phone and now i got a new SIM card. I tried to activate it through the service but it could connect to my exsiting account.Anyone knows how?THanks,XX
I joined the plan with 250 MB data on May 12 this year but I still cannot get any incoming calls and cannot use internet.
How do I make a payment to my account without using a credit card
Please advise why I am being charged tax on funds when added to my account for future payments.
I can not log into my account.It always says "your login failed. Please try again" no matter what i do. Even when i try to reset my password.I haven't used the account for 8 months but want to start using it again.Any advice?Thanks,Scott
