Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I have galaxy A32, currently network is not working for a few weeks. I followed all instruction including, restart, check connection, check memory, reset network and etc. I need to talk to tech support to go over. Please help me. Also when I set up t...
Hello. I'm unable to create a ticket, it goes to a login screen, but the login button never actually does anything.I'm trying to active my plan, while porting over an exiting number and got the error code 821. When I tried again it said my phone numb...
My first attempt to purchase a SIM through Scotia Bank failed due to a mismatch in the billing address (it said, "the zip code was incorrect" though I was correct). On the second attempt, I was successful with my RBC account. I got the receipt of the...
Hey guys Currently on a $40 3G plan with 5GB data. I'm thinking of going for the $45 4G plan with 6GB data. Realistically how much difference will I notice? My 3G plan already connects to LTE most of the time and as far as I understood that's the sam...
@CS_Agent My credit card expired and I have no service. Cannot get into my Public Mobile account to update. After repeatedly and successfully getting a forgot password text message and successfully changing my password, Public Mobile won't recognize ...
Hi there, My account got deactivated because I was unable to pay, and whenever I try to add funds to the card it says error, try again soon. What do I do? I can’t verify my account to submit a ticket because my sms doesn’t work because they deactivat...
The add-on for roaming in the U.S. that I purchased doesn't appear in my account. I did get a receipt that says it was purchased.I tried to logout and login again a few times. It did show a balance of $20, and I re-purchased the add-ons. I got a rece...
I tried to activate a sim card, during the payment process it said, "We're unable to process your payment". I tried 2 different credit cards and it's still the same message. I tried multiple times, and verified I put in the correct info. Help plea...
I needed to update my Credit card info for my autopay. I updated my Husbands fine but I couldn't remember the password for my PM account or my email account. Tried several times with no success so I ordered a new SIM card and started over with a new ...
Hi,I usually get free 2GB data add-on in every plan cycle as part of a promotional offer under the code LNY 2GB. However, I did not get it this month (July) and it does not even showing in my profile anymore. Please check the issue and make up for th...
Hi,This has been discussed elsewhere, but within the same thread(s) I've seen contradictory answers (though it could just be a typo, based on the wording). I'm on the 5 GB/$40 plan. I'm thinking about going to Boston for a few days and will cross int...
I am trying to purchase a USA roaming plan. It took the funds for the $15 but not the tax. The purchase of the plan then failed. I added another $15 to the account so I have $30 on account. This is enough to cover the plan and tax. I tried to pu...
Hi all, Please help. I'm on vacation with family (Vietnam) and I couldn't receive text or call. I also check the add-on but there is no option for Vietnam. Is there any way around?. Thank you,
I cannot activate my sim and I got that messagePlease start a conversation with our virtual assistant to create a troubleshooting ticket, and the next available Public Mobile Moderator can assist you in your activation via private messaging. ...
I received a bill from my old service provider and when I contacted them they are saying the number is still with them (virgin mobile) however my phone is showing PM and I’ve been billed and able to use my phone. i was told I needed to contact PM to ...
I hate this service Someone purchase this phone for me and didn’t explain to me was a huge problem I don’t know the plan , how to add minutes or data I need help and no one can help me is horrible service I am so frustrated
I am in the USA and have not purchased a roaming package. However, I keep receiving error message from PM saying I can't send texts. How can I suppress this error message?
I tried to top up my account online but it will not allow me to select an amount smaller than $25. I only need to top up with $17. Is there a way to do this?
i think my sim card is faulty because it doesnt register ( after ive set up the plan) in 3 phones ive tried to use it in ( including my phone that works with my public mobile card)
