Reactivating problems

[Berta72]

Hi my daughter is trying to reactivate her account go a week now and it won’t let her and it’s getting very frustrating and if it’s not activated today she’s taking her business somewhere else. This is not acceptable!!

[BKNS27]

Maybe the OP realize it was something at their end and embarrassed to reply.

[esjliv]

---

@hairbag1 wrote:

Over half an hour after first Forum member posted suggestion...and still no follow-up from OP.

If it was all that important, I'd think the OP woulda stuck around long enough to digest some suggestions.

Oh well....on to the next fire !!  🍹

---

@hairbag1  - or, they've got it working 🤞

Or, maybe 1/2 hour was their limit to more elsewhere 😧..Although after being a community member for quite a long time, hopefully they get this one figured ou.

[softech]

---

@hairbag1 wrote:

Over half an hour after first Forum member posted suggestion...and still no follow-up from OP.

If it was all that important, I'd think the OP woulda stuck around long enough to digest some suggestions.

Oh well....on to the next fire !!  🍹

---

Maybe OP is busy activating another service...LoL

[hairbag1]

Over half an hour after first Forum member posted suggestion...and still no follow-up from OP.

If it was all that important, I'd think the OP woulda stuck around long enough to digest some suggestions.

Oh well....on to the next fire !!  🍹

[esjliv · Accepted solution]

@Berta72  - if your daughter's account has not been in nonpay/suspended status for over 90 days, then where are you getting stuck?

If it is Suspended status, you will need to make a manual payment to the amount owing (or more) and reactivate the plan.

If your plan still does not reactivate / resume and it shows $0 owing, try adding a $1 top-up payment. 

Or try

1. Go to “Plan and Add-Ons” TAB
2. Select "Lost/Stolen Phone" TAB
3. Select "Suspend Service" BUTTON
4. Then, Select Resume/Reactivate Service
5. Log off your account. Log back in. Reboot your phone.

If still issues reactivating the plan, ask CSA for assistance.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[Timer]

@Berta72 

tried use browser from computer, clear cache and cookies and use one page inPrivate mode,

To Login Page  

you will get verification code by email or SMS
and when you press the 6 digit number and not press anything
just wait a 5 second automatically be login,,

and if you need ASAP to make payment you can go to Shell Stations to purchase vouchers and add to your account by call 611

once connected press (1) then (1) again and enter the 12 digit PIN #,

Official list of retailers location sell vouchers:  https://www.publicmobile.ca/en/on/payment-voucher

[hairbag1]

Coupla quick questions...does she have a valid credit card on her account and set to Autopay ?

Can she log in to her PM account to see if she has $$ in Available Funds ?

What happens when she calls 611 with her phone.

[MrSpock]

@Berta72 hi how long was her account suspended?if it was more then 90 days the account is closed permanently