password ongoing issues

[weadick]

I try forgot password... I reset my password... I verify by clicking on the reveal password... everything looks fine... password change is approved... then it sends me to a log in page... and guess what... I can not log in.... happens all the time... some times I just click the login to profile button and suddenly I am in without typing user/password.

there has to be something wrong with the user./password process.

[BKNS27]

@weadick 

The new website requires a 2FA code sent by text or email unless you switched this feature off.

It is probably the cookies that login you in without a password but this is the first I’ve heard about it.

[softech · Accepted solution]

@weadick   It could be a browser cache issue.

Wait 15 mins. but   Do not change the password again. Just open a new Incognito mode or InPrivate mode browser, or use a completely different browser to try again.   This time , use the newest password you set and see if it work

If issue persists, open ticket with Pm Support:

1. For faster response (2-48 hours), use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Private message to the CS Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there