Data usage issue

[eliehawli]

Hello 

my month off billing just started today but the data usage still showing as all used in red it should be new 3 gig .is there a problem with the website?

thx

[Timer]

@eliehawli 

call *611 and press 3 , you need your 4 digits pin, to check it out your usage.

[BKNS27]

@eliehawli 

Please note that PM is on a 30 days cycle and not monthly cycle.

It could be a glitch on the new website.

[Yummy]

WHERE do you see that red usage?

If it is on your phone might not be accurate.

Log in to your account and that will be the most accurate counter.

If you are keeping DATA On all the time, it is possible some apps are Internet hungry particularly today as being 1st and everybody want to do some kind of update, sync, etc.

[esjliv]

@eliehawli - could be a glitch on the site. Hopefully the data will be reset soon today.

Are you able to use data regardless?

edit, removed duplicate word

[softech · Accepted solution]

@eliehawli   First try to login from Incognito mode or InPrivate mode and confirm if you see the same thing.  Try to click the refresh button once 

 https://selfserve.publicmobile.ca/en/account/overview

If you still see the same thing, no new data for this cycle, open ticket with PM Support and they will fix it (yes, there are some reports about the same thing in the last couple days, so, you might not be alone)

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there