Can not log in and code to reset password never arrives

[Davidtoole7]

I have recently switched to Rogers and since switching my number I can no longer log into my account to disable my auto pay as I will no longer be using this company.

It is telling me my password is wrong and I need to reset it. When I attempt to do so the email or phone code to reset never arrives. 

Why is there no possible way to speak to customer support on the phone? 

[darlicious · Accepted solution]

@Davidtoole7 

Though rare the autopay system now misnamed "pre-authorized payments" has charged a former customer's credit card after porting out. If you choose to not contact customer support immediately check your payment card statement on what would have been your next renewal date to see if there are any extraneous plan charges from pm and contact customer support for a refund if needed.

[softech]

@Davidtoole7 once you ported away the number, the account will be closed and you won't be able to login anymore.   No worry about the Autopay , it won't get money from you again

And yes, PM is all online and no phone to call.

To contact PM support  message them

   https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

[esjliv]

@Davidtoole7  - if you ported your public mobile number over to Rogers then that automatically closes your account here, which also means you lose access to your self serve/my account as well.

Can you call 611 from the public mobile sim card to remove autopay?

Only CSA can remove any payment cards from your account currently.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[Yummy]

If you ported your number out, your account is deleted.

If did not port then ask agent to give you access to your account or just to remove autopay and CC info.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Watch for envelope in top right corner. It will show Number of unread emails.