@dgleba
Which plan do you have? The only issue with testing and documenting to prove your point is your plan. If you have the $15 plan then 250mb data plan is very lacking to be able to do daily tests. Mind you if your data speeds are that slow a speed test won't use much data.
But if you have 1 GB to 3 GB of data then you can easily document and do daily speed tests that won't use a huge amount of your plan data and if you have family members that can either do the same or switch off testing so more than one speed test can be done per day or per area it would be greater evidence to be able to document and present your case which initially would be to public mobile.
"Scientifically" you would want to do three tests in a short period of time twice or thrice daily at a consistent time in the same location for example your office or a place you spend a lot of time at and use mobile data. So often your home would not be a good example unless you don't have home internet.
Alternatively if you live in a smaller town and you test consistently in different areas of town like the grocery store and the post office and the rec center and test each time you're there screenshot your test then over the period of 15 days at a minimum if you can show that 75% (or at least 50+%) of the time your data speeds are below the expected norm then you have a case to ask for either a credit or a even a permanent credit on a full speed 4G LTE service plan depending on the plan you currently have.
So if you had the $40/5gb plan asking for the full speed 4G LTE $45/6 GB plan with $5 discount would be a reasonable offer to negotiate for but if you have the $25/1GB plan you wouldn't be able to negotiate for a full speed 4G LTE data plan because they don't exist at that price point.
But you can also negotiate a credit back based on say the last 6 months for below par data speed on your plan. And consider your options going forward. The price point of your plan will really determine the choices you want to consider?
Lower price point plans combined with rewards are very difficult to be beaten in this marketplace. Larger data plans with higher price points offers you more options both here at public mobile now that they offer them and elsewhere on the market that's where you have to decide whether or not you want to lose rewards for more data and more speed?
Only public mobile mostly goes down in price each year rather than up so a good price elsewhere maybe a good price for a year or two but they consistently raise the price by $5 or $10 almost yearly after the first year or two.
Start with testing and that will really give you a judgement on whether an individual complaint to public mobile and a negotiation needs to occur or whether a larger group complaint is necessary?
I can try to test twice daily for the next 15 days because I do have one plan that has enough plan data on it that I can disconnect from Wi-Fi and test at home for you and do the occasional test out and about. That will give you data from Vancouver to compare and present if necessary.
Anyone else interested if they read this thread and want to do the same can private message me and we can figure out a consistent data testing schedules so that results are comparative.
I would recommend 9:00 a.m. 3:00 p.m. and 9:00 p.m. with three tests each time. If you have a low data plan and are concerned about using your data up on tests you can start the test take the screenshot and then stop the test to limit the amount of data you're using that to drop any data usage in half so each data tests may takes 6 MB or less.... hopefully? Make sure you screenshot your usage before and after you perform these tests as well so you can monitor how much you are using.
If we have say a minimum of five willing testers we could perform starting on the 14th or the 15th of September for 15 days. A thread can be created and interested testers could post their results daily if they like or make a weekly summary and add it to the thread if that snowballs is a little and we get 10 or 20 or 50 testers then you have a real group complaint /study with the ability to show and prove our point to public mobile so that it either gets addressed or at least personally addressed to each customer that decides to complain to public mobile.
Of course if public mobile chooses not to address the issue then you do complain to the ccts but it's important to remember they do not accept group complaints despite the wording of their procedural code.
However the documentation and a PDF group complaint that you can add to your individual complaint is fairly easily achieved so while each complaint is individual it contains the same comparative data testing info.
