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Re: data issues?

SueUnderhill1
Great Neighbour / Super Voisin

No data today 

3 REPLIES 3

hi @SueUnderhill1 

but it is great it works now.   🙂

SueUnderhill1
Great Neighbour / Super Voisin

- no network issues in my area

- account not suspended

- nowhere close to mobile data limit

Tried reboot and reset network settings

- Data started to work again 12 hours later.

Super frustrating 

 

hTideGnow
Mayor / Maire

hi @SueUnderhill1 

first, check network outage map and see if any network problem where you are
https://www.telus.com/en/on/outages

And login My Account using Incognito/private/secret mode on your browser and confirm if your account is suspended

if account is active, check your phone to confirm if Mobile Data limit is enabled. 

Last,  Reboot your phone and Reset network settings