data issues?

[SueUnderhill1]

No data today 

[slusagm]

@SueUnderhill1 but does it work today? Reboot phone and Reset Network Settings 

If same data issue, you might need PM to find out why. Simply open ticket with PM using Expert Messaging. Click the Orange Chatbot icon on the lower right to start, or use this link https://expert-messaging.publicmobile.ca/guest/chat/

 (Use your Community account to login. For 2FA, you might need to use email to receive if you cannot receive the text on the phone.) 

PM will reply you via Expert Messaging between 9AM-10PM EST (Mon-Sun)

(for help with Expert Messaging, check here: https://publicmobile.ca/en/get-help/articles/expert-messaging )  

[SueUnderhill1]

Lost data again yesterday 

[hTideGnow]

hi @SueUnderhill1 

but it is great it works now.   🙂

[SueUnderhill1]

- no network issues in my area

- account not suspended

- nowhere close to mobile data limit

Tried reboot and reset network settings

- Data started to work again 12 hours later.

Super frustrating 

[hTideGnow]

hi @SueUnderhill1 

first, check network outage map and see if any network problem where you are
https://www.telus.com/en/on/outages

And login My Account using Incognito/private/secret mode on your browser and confirm if your account is suspended

if account is active, check your phone to confirm if Mobile Data limit is enabled. 

Last,  Reboot your phone and Reset network settings