Email

[Isaacjay]

Hello I tried to sign in to pay my bill but it sent a code to my email address to confirm it’s me. That email address doesn’t work anymore so I can’t confirm so I can’t pay for my bill.  My old email was xxxxxxxxxx my new one is xxxxxxxxxxxx

[darlicious]

@Isaacjay 

You may find this post helpful in your endeavours....

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-...

[softech]

@Isaacjay did you try to  have the code sent via SMS ?  there is the option   Once you got the code  , you can still login to My Account using the email address as the user name. 

Of course for long term, you should still open ticket wirh PM to have the login name changed to your neq email 

[Yummy · Accepted solution]

The only way to update your email is to ask agent to it for you.

To contact CSA-agent, there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking Here

Watch for envelope in top right corner. It will show Number of unread emails.

[Timer]

@Isaacjay 

if you have in your account autopay then call *611 and make payment.

and if you need ASAP to make payment you can go to Shell Stations to purchase vouchers and add to your account by call *611

once connected press (1) then (1) again and enter the 12 digit PIN #,

Official list of retailers location sell vouchers:  https://www.publicmobile.ca/en/on/payment-voucher

until complete updated your email.

[Timer]

@Isaacjay 

contact to support team by private message CS_Agent  to change email.