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phone service disconnected and unable to access phone account

Claude54
Great Neighbour / Super Voisin

Won't let me sign into my account says email is invalid. I need to up credit card info and get my phone working please help

1 ACCEPTED SOLUTION

Accepted Solutions

softech
Mayor / Maire

@Claude54   how long has your phone been suspended ?  any chance it has been 90+ days?

 

if you call 1855-4PUBLIC , then enter your phone number, what does it tell you after?

 

If your account just suspended less than 90 days, you access can be retrieved, just need to open ticket with PM Support and they will sort it out:

 

 

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there

 

View solution in original post

2 REPLIES 2

darlicious
Mayor / Maire

@Claude54 

Everything you need to know about vouchers but you never knew you needed to....

 

https://productioncommunity.publicmobile.ca/t5/Get-Support/Purchasing-or-Adding-a-Public-Mobile-Vouc...

 

Add thru 611 to reactivate your service then contact customer support in the morning.

softech
Mayor / Maire

@Claude54   how long has your phone been suspended ?  any chance it has been 90+ days?

 

if you call 1855-4PUBLIC , then enter your phone number, what does it tell you after?

 

If your account just suspended less than 90 days, you access can be retrieved, just need to open ticket with PM Support and they will sort it out:

 

 

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

**Start with typing "Forgot Login Information", click "Contact Us", click "Click here to submit a ticket".

2. Or Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply you there