Phone died

[Heather666]

I purchased a refurbished iphone XR in late January 2022 and it has completely died. There was a one-year warranty. How do I go about getting the phone repaired or replaced?

[hTideGnow]

HI @Heather666   not sure if you open ticket with PM yet.  Please note for CPO phone ticket, do not use the chatbot link provided, opening CPO ticket with chatbot still not working.

Please direct message to PM Support instead:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

[JL9]

It doesn't turn on at all? Just a brick now? There have been other customers who have had similar experiences with the CPO phones. 

[MrSpock · Accepted solution]

@Heather666 you will need to open a ticket, to speak to a customer service agent    Click here or if you are having issues with Simon you can send private message to a CS Agent here:  https://bit.ly/2GGCJzH