Mobile Data

[GilbertParadis]

I couldn't get Mobil data on my phone so I purchased a new phone and I'm still unable to get data working 

[hairbag1]

@hTideGnow 

this customer had the same prob a week ago and was given a few suggestions to try...he never did reply if any suggestions worked or not. Would be nice if he would continue dialogue with us so we can help or provide other guidance.

[hTideGnow]

hi @GilbertParadis

whar the problem?

generally, Reboot and Reset Network Settings 

make sure you have Mobile data on

and check My Account and make sure you didn't use up the data 

also, try your sim card on another phone 

[hairbag1]

@GilbertParadis 

if you have a Canada / Mx / US plan you can use data while in any of those countries. Make sure you enable Roaming in cell settings. Don't worry about overages as there are none with Public Mobile. If you reach your data limit...it just stops until next regular plan renewal or you buy an inexpensive data add-on.

[Dunkman]

@GilbertParadis 

Any specific questions?  Or issues? 

[ORNGNBLK]

@GilbertParadis  Check that you dont have a data limiter/block set on the phone. If the issue persists, you can open a ticket using the orange chat bubble on the bottom right of the screen and see if the Customer Service agent can reset your network settings from the back end

[softech]

@GilbertParadis 

what phone do you have?  the voice calls are working and just not data?

Try to Reset Network Settings on the phone.  

If that still does not work, try updating the APN:

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
         or    default,mms,agps,supl,fota,hipri
           (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
                or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D      (or try:   4D4F)