My account

[A_B]

My account is locked I can’t get in anymore

[CharlieWhisky]

Erase the app and re-install it! Worked for me this morning.

[JRod]

If you refresh the page when you get the error does that do anything? I know I have done that and gotten past it before. When was the last time you were able to get into your account? Were you a customer before the website change? 

Otherwise you might want to reach out to support for further help with getting back into your account. 

The below link will allow you to private message a customer support agent directly in order to get a response

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in. 

[Dunkman]

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@A_B wrote:

I tried it on the app and computer doesn’t work

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Maybe try again in 1-2 hours. 

Some account functions can be done by calling 611 on your phone

https://productioncommunity.publicmobile.ca/t5/Self-Serve/611-IVR-Menu-System/m-p/289352

[A_B]

I tried it on the app and computer doesn’t work

[A_B]

I tried a different browser and still doesn’t work

[Dunkman]

@A_B 

I am able to login to my account via website right now.  There have been intermittent issues with login to self service account the last couple of days.  If trying on app, maybe try on computer.  OR vice versa.  Try again maybe in another 1-2 hours. 

[softech]

@A_B 

I can login without any issue

are you using app or browser?

Try to use the browser using Incognito mode or try using a different browser and it should work

[Handy1]

@A_B Try again incognito mode private mode or different device if your having issue logging in 

[Priority]

Working on my end.

[A_B]

Forbidden A1

[BKNS27]

@A_B 

You tried login too many times with either the wrong email or wrong password. Wait an hour and try again sand click on Forgot Password or Forgot email.

 

[hTideGnow]

H @A_B 

Wait an hour and try again

if not going through still, try Forgot password, or submit ticket with CS agent:

  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437