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It's in my bank statement.  I was absolutely charged twice. I'm just learning that people are getting false messages about accounts being on hold because autopay wasn't going through.  

How are people supposed to know? I was so scared when I got that message.  It's pretty scammy.

Ok, I don't see anything like that so I guess it's not

I don't see a balance anywhere.  

They had sent a message saying my autopay wasn't goimg through. So I managed to make a payment through *611 but I guess it went through twice?