HOW To Speak to REAL Person?

[soccaski88]

Hi, who can I speak to that is a real person that work as a customer support? 

[soccaski88]

Thank you

[DDM69]

[BKNS27]

@soccaski88 

Sorry, PM is all done online so the form of communication is private messaging. So you can contact them at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

The majority of time you can get the answer to your question by asking on the public forum.

[Dunkman]

@soccaski88 

Public mobile customer service is all online.  There is no call center and no live chat feature.  

Is there a specific question or concern?  Many times, community members on this forum are able to help answer questions without need of Customer service agent.  

If you need account help. then you will need to submit a ticket for CSA help.  Click on the chat icon on right lower corner of website and then follow prompts to submit a ticket. If issues, then you can also sent a private message to CSA via the following link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Expect a 1-2 hour response time. However, most of the CSA team is not working right now. Hours of operation: Monday to Sunday, 9 AM to 10 PM EST

[dust2dust]

There's no "speaking" to anybody here. Just this typing. You could ask here and maybe us fellow customers could help you. Or you can contact support clicking below.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437