06-30-2023 09:43 PM
Hi,
Payment keeps failing on my account when connecting a plan to a purchased SIM
06-30-2023 09:52 PM
Correct, I am at the payment step on the website. I'll try the app in an hour.
Thank you.
06-30-2023 09:50 PM
@BF72 so, you are at payment step but unable to make payment?
are you using the web to activate or using the website?
I suggest you to wait a full hour first and try again using the app. Any chance you have another card to try the activation?
06-30-2023 09:50 PM
I've tried on 3 seperate devices and I've reset the browser cache.
06-30-2023 09:48 PM
New account, new SIM.
06-30-2023 09:45 PM
just to confirm, is that an existing account, suspended and you try to make a manual payment to resume services?