Community

Resolved! No calling in our out

New account 3 hours ago and can't make calls in our out.  I can receive texts and my old Roger's sim card has been de-activated.  Tried restarting, taking sim card out and replacing, turning off wifi.

Resolved! Sign in

I sign in to community but when I try to sign in to public mobile to make a payment, it won't accept my user name. Also when I called in to reactivate my cell, they are asking for a 4 digit code. I don't know what code they want

Resolved! Can't receive texts

I've had public mobile and the same device for years with no issues. Suddenly can't receive texts (can still make calls and send texts). Have tried restarting phone, airplane mode on/off, manually selecting operator. Please advise... Thanks. 

Resolved! self serve login disabled

My login is disabled and i cannot sign into my self serve. I want to add a product but cannot. i find public mobile so annoying for this!

Resolved! Incorrect account number

Hi everyone! I have my colleague just join the public mobile as I referred him to, however when he did the porting yesterday at a store in Walmart it wasn't successful because of the incorrect account number. He was instructed to wait for the call fr...

Resolved! Created a account for our son and now he lost his phone. Can't remember his email address to sign in

Resolved! My posts dissapeared?!

I tried to help others writing a post including cost calculations but post is not here.I do not use abusive words or profanity, just explanation and question about calculation.I treed to post 3 similar post and all gone???

Resolved! US Roaming

I’ve just purchased a US Roaming for unlimited talk from the credit I have available in my account. My account balance reflects the add on was paid for. I’ve rebooted my phone and checked my available add on but it doesn’t appear in my account. Is th...

Resolved! Moved to new province with lower tax still being charged higher tax on payments

Hello, I moved a to a new province which has lower tax on sale and services. I updated my address on profile a month ago and also updated credit card and billing address to the new one but yesterday I was charged for the monthly plan and was charged ...

Resolved! Bought add-ons; went to USA; nothing worked properly

Bought add-ons; went to USA; nothing worked properly Sometimes service from AT&t , sometimes from T-mobile, often no service!

Resolved! swap public mobile accounts

I have 2 accounts with Public... 2 phone numbers.my daughter's account ($15/month) and my son's account (35$)   Can I close my daughter's account but keep her number and then put it in my son's account?  I rather keep my son's plan but not his phone ...

Resolved! New Account-No incoming service

Referral friend isn’t getting incoming texts or calls.  I read this can happen because the SIM card was taken out too soon. (The 4 step instructions don’t clarify when to put it in) New account not receiving calls or texts! A call was made to Bell an...

Resolved! Can I opt out of data with auto pay

Hello,I am wanting to sign my daughter up for a phone for babysitting but do not want her to have any data. I am looking at the $15 talk and text plan. Is it possible to sign up for auto pay (I like the convenience of it) but not get any data. I know...

Resolved! the new rewards system website is down 2 days in a row?

the new rewards system website is down 2 days in a row?I can not login. 

Resolved! Voicemail

Just today my voicemail stopped working.  I have tried resetting my passcode and i was told my 10 didget phone number was my temporary password.  Nothing is working.

Resolved! Incoming calls problem

Hi There!My plan is included Canada-wide calls but I can't receive the incoming calls. I can only call someone. I can't receive calls. Can anyone help me? 

Resolved! US Roaming

New User here Comment:I just purchased US roaming 10 days and it takes effect immediately. I'm not planning to go there for a few days.To me it seems like a rip off ... surely the plan would take effect at first usage. Question:Can one cancel and get...

Resolved! Data usage / limit error

My account says I've got 3GB of data per month but when I view my data usage on my phone it says that I've used 1.81 / 2 GB, suggesting I only have 2GB instead of 3GB as it should be. How can I fix this? Will I get cut off when I reach 2GB? Help with...

Resolved! Inaccurate location

PM sent me a text to say I am roaming in USA when in fact I am sitting in my living room on Galiano Island. 

Resolved! Cannot receive sms or calls

Hi there, Today I noticed that I cannot receive sms or voice calls. Data and outgoing seem to work fine. Can an admin help look into this for me? Thanks.

Resolved! Calls going straight to Voicemail, texts extremely delayed

Hi there, hoping somebody can help! Background:Sometime this afternoon my calls started going straight to voicemail and texts are extremely delayed. I work as a therapist so this is challenging to deal with as I see clients through the day and people...

Resolved! Canada-wide calling does not work?

I do have Canada-wide calling on my plan and when I call a number in another province that is in the coverage area, the recording says "8UV1, your call cannot be completed, please check you number or call again".I have called this number on my land l...