Community

Making and receiving calls

Hi there,I am unable to make or receive calls on my phone. I have autopay setup and March 6th was my renewal date. The message I am hearing when trying to make or receive a call, it says my account does not have an active plan. I can text, the accoun...

15 day roaming quit after 7 days

We purchased 15 days roaming talk and text Feb 26. March 6when trying to make a call a message comes up that we do not have an active plan on our account. When we go into account it states we have 8 days left. What if this was an emergency. we have i...

Trouble with calling some phone numbers

I'm having trouble calling some telephone numbers that other Public Mobile customers can call with no trouble.  On one number I call, I'm receiving an error 5B1.

Unable to make or receive calls

I have 2 lines, both auto pay, due today.  Not able to make calls or receive.  Message says make a payment.  What is up, please?

Cannot make or receive calls

Hi, I am unable to make or receive calls on my phone. I have autopay setup and March 6th was my renewal date. The message I am hearing when trying to make or receive a call, it says my account is not active. Please help. 

Us roaming add on not working

Enabled the us roaming add on and still unable to make or receive calls. T mobile shows up as network but still unable to make or receive calls

Rewards Login

I transitioned from Rogers to Public on FridayThe account ported successfullyI am trying to login to the rewards portal using my userid/pw from the main Public Mobile websiteBut it just keeps spinning with no response Can someone advise if the reward...

phone cant make or recieve calls

is there a network problem because my bill is paid and my account is active so why cant i make or recieve calls

Can't call out with active account

Why can't I make calls out? Says I don't have available funds but my account was just paid and is active.I have restarted my phone 3 times. Getting really frustrated not being able to reach a live person. Might have to cancel this service if this kee...

I need to add data to my account but can’t login in the my account thing

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T Mobile not ringing in the US.

I can texting and out fine, and call out. But no incoming calls, go to voicemail?

No service after activating SIM yesterday

I am a new subscriber. I activated the Public Mobile SIM yesterday. My account is properly activated. Rogers asked for my permission instantly, which I provided instantly. However, Public Mobile is not working. There is no signal.

Sim card delivery problem

Good morning, On Monday Feb. 27th (early early am), I ordered a pack of 2 sim cards to be delivered to my home (vaudreuil, qc, can) On Mar. 2nd I got notice that an attempted delivery was made but I was not home. Right away that Thursday late pm, i f...

How long is this maintenance, gonna take?

Self serve portal down?

On top of not being able to make calls. Auto pay doesn't seem to have happened when it should have and the self serve portal didn't seem to work to pay manually. *611 doesn't even work.

Incoming and outgoing calls not working.

Data is working. Internet is working. I have ssignal but incoming and outgoing calls are not working.Samsung S22 Ultra has been working for months with the same sim card.The only think I did recently was to accept that at my next bill cycle date (in ...

Extra 1

I have a Samsung galaxy 9 and most calls I get or dial have an extra 1 in front of them. My husband is having the same issue. Yes, we have tried turning them on and off!

Forgot Email

Hi,I forgot my email to login to my account. Please guide me for the next steps.Thank you

Can't make calls

Anyone else having issues with calls - in or out? Everything else works fine - text and data. I have another Public mobile phone in the household that seems to be working fine. Tried restarting phone and turning off and on the sim service. Pls help!

Battery issues

We got telus certified used iPhone 11s in February. Both chargers have ceased working.One phone will no longer charge.

Cant receive incoming calls

Hi, I just recently joined public mobile. Its not letting me recieve calls as i transferred over my number. I already responded to authorization message and I was able to reply yes. But it still not allowing me to receive incoming calls to that numbe...

Can't make calls

Is there an outage happening? Vancouver- I can't make any calls. Texting is ok. I get a 3 beep tone when I try to make a call. Account up to date. Tried turning off phone and reselecting carrier.