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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Invoices

I sent this request on Thursday and apparently did not answer the email soon enough. I will try to be more prompt in addressing this next time. As I still have the same problem, the question I need addressed is: I need a copy of invoices for incom...

Resolved! Troubles with incoming calls

I just ported over a number for my grandfather and set him up (24 hours ago) and incoming calls will not come through. I can call out on his phone, text and use data but when I call him or anyone else it goes straight to voicemail. He has a basic fl...

Locked out of my account

Resolved! Locked out of my account

How do I get back into my account?

Cannot register new credit card

Hi, I have a new credit card number and need to register this on my Public Mobile account. However, I followed the steps online and each attempt is unsuccessful. I removed my old credit card and do not know why my new credit card is being accepted. I...

Resolved! Need to reset password. No email notification is being sent

Resolved! Phone from another carrier

I upgraded my wifes Bell phone and was going to use the new hardware for my daughters public mobile number. It is an Iphone Mini 12 and when I put in the public mobile sim I get SIM not supported. Bell tells me the device is not locked. Thoughts.

not receiving bank or other 2 factor verification codes

Resolved! not receiving bank or other 2 factor verification codes

Hello, I joined public mobile on October 19th by transferring my number from Rogers. Up to the 19th I was able to receive 2 factor verifications from my bank and other places but that stopped after joining PM. I read that I need to make sure I am o...

Re: Auto Pay not working

I'm having the same problem - auto-pay fails to take a payment. It worked last month and it applied the $2 discount. That's the second way that I know that I am in fact signed up for auto-pay. But then this month, oh excuse me!!! this payment cycle....

Not on autopay but charged for this month - how to cancel plan

Hello, I currently have a plan from Public Mobile that I want to cancel. I have proof from the store I got the plan that I only registered for one-time payment on September 29th this year. However, I got a text from 611 Public Mobile that my plan was...

Refer a friend reward not applied.

I referred a friend over a week ago, and I still haven't seen the $1 discount applied onto my account. Any idea of the time-frame taken for the reward to be applied?

Resolved! Can I make Skype calls to Europe

Will I be able tu use my phone to make skips calls to Europe on my phone with my plan $25.00

Resolved! Iphone 12

Can I use a Iphone 12 on public mobile??

Unblock short code

Resolved! Help

I need help with my account, I am locked out of my self serve account, it says I am locked out when I tried to send a verification email to reset my password as I forgot it. I do not know my account number and made a ticket using a random one as I ha...

Shortcodes unblocking!!

Please unblock TD easyweb short code 83687!!!!! Please help!!!! I have been screwed over really bad!!!!!

Paid phone bill and phone not working still

I paid my phone bill there's enough money in my account for the plan and the money is not getting taken off

Resolved! switch sim cards

I need to do a sim card swap and can't login to my account because I forgot my password and don't have access to my email anymore

Resolved! Can’t log in

Created four phones plans all went with all four accounts (SIM cards are active and phone numbers work) but I can’t login to one of the accounts.I tried forgot password, but it doe not recognize the email account.

Resolved! US Data Roaming is not working, again!

Hello,I have had hot and miss success with US Roaming. I have just arraived and will be here for one week. The phone works, and text works, but not data. Most application either simply won't work, or say "no internet". I have tried everything: Hard b...

Changed number to Service Down

Changed Number was never detectd by the phone, which still shows the old number.Can't rechange the number in Self-Serve.Phone won't load new number.Public Mobile has no real Customer Service, so they might lose a Customer.

Phone frozen

Phone will not do anything. I mean anything. The phone won't turn off turn on it won't get off the main screen. It's very hard to get anywhere.

Resolved! Porting Issue

Hi, I just ported from Freedom, got an authorization message to which I replied "YES". My Public Mobile SIM is also working, I am able to make calls and use data. Number is fine as well, BUT I got a text just after porting from Public Mobile that th...

Resolved! International minutes

Hi, I have unused international minutes on an add on on my account but when I try to make an international call it says that I have used all minutes, any suggestions?thanks

Resolved! How to transfer Public Mobile phone number to a new plan and get new phone number on old plan

I have grandfathered $10 plan. I want to transfer my phone number to a new higher price plan and give my old plan to my sister. On my old plan I want to generate a new phone number. How do I do this?

Not receiving authentication sms

HelloI just moved my line from freedom mobile to public mobile and I have not been receiving authentication sms code send to my message from 28849 when I login into my investment account. I have also checked my settings if this number was blocked fro...

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Important Update: eSIM QR Code Now Included in Activation Summary Emails