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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! I want to change my card for prepay

I want to change my card for prepay

Data Roaming not working

I have talk and text with data at home. I purchased a US add-on, it’s paid and active. I am receiving one to one texts but no MMS messages (group texts or MMS messages from individuals). I’ve tried all the suggestions but it’s still not working. This...

Resolved! Telus account

Can I switch my Telus SIM card to public mobile? I received my phone from Telus. Will it be locked to Telus or can I switch to PM?

Resolved! Can't Log In to Newly Activated Account

I activated a new sim card but now cannot log into the account that I think was created as part of that process.

New SIM in iPad activated but data still not working

recently got a SIM card and plan with public mobile to allow data on my iPad. Shows SIM activated under cellular plan (Telus) and shows Public Mobile as the selected network. this is a new iPad, have never had any other SIM card in it. And this is a ...

Resolved! Promotion plan

I saw that promotional offer on home page. How can I activate it for myself. Need help. Cant do it own my own

Resolved! use minutes unavailable

I bought 40 dollars a month plan. Haven't made a few calls with the so called unlimited Canada wide talk. Now I can't make out going calls? PLZ help me.

US Roaming Talk & Text not working in the US

We have purchased just the US talk and text add on and our text are not sending. I have an iPhone SE and that’s about as technical I get.

Resolved! U.S. charges

Signed up for 10 day roaming plan for U.S.. Payment went through but service never worked. How do I get a refund and prevent recurring charges?

Resolved! Charged twice

How can i get a refund of a charge that has been charged twice to my credit card

Resolved! trouble using phone from the US

Hello,For some reason I am having trouble using my phone from the US. I have already purchased an add on for calling US numbers long distance, and have only used 10 of 1000 minutes. I also added a US roaming pagkage for 10 days, which I have not even...

Resolved! account not activated

I have put an ad on in my account today and I made a mistake and put Us data for 15$ and I wanted to have the 20$ usa roaming ( text) . When I want to add this past one, it stated that my account is not activated, however I auto pay on March 7, 2022...

Resolved! Degraded battery on an apple 8 phone purchased from public mobile

I purchased a public mobile certified Pre-owned apple 8 phone and the battery health is significantly degraded. I need to return it for one which has a good battery. My previous phone which I had for 4 years still shows 93% battery health.

Resolved! Calling issues

Is anybody else having trouble calling landlines? I can call another cell phone but if I try to call a landline the car will not connect. This has been happening for a few hours now

Resolved! Traveling

I will be traveling soon overseas , and the country I will be arriving require me to download an app that I must present my information when arriving at airport. Is Is possible to turn on phone and the app as well when I arrive?

lost phone

Resolved! I need help from customer service person to see if my phone can be tracked.

Calls dropping

I cannot make out going calls. When i dial a number as soon as it connects, the call drops. Happening for about 30 minutes, with no success

Phone

i tried to bring my phone number from Telus now this has all stopped working

Resolved! Transferring Number from Public Mobile to Freedom

Freedom can not port my number from Public Mobile and said that my number does not belong to Public Mobile. What should I do? Anyway, this is only a prepaid number. Thank you

Resolved! Locked out of account but line is still open

My brother is locked out of his account, even though the line is still open and credit card automatically charged monthly. He tried to wait for 3 hours to try to reset his password but still locked out. He has no way to contact public mobile so here ...

Overpaid

I overpaid to top up account to change my plan and added 1GB of data that I did not need to do. Would like a refund for $15 add on and the $50 overpayment. Thank You

Resolved! new sim card activation

I lost my old sim card. Bought a new card and cant receive the activation code as the options are only to text to the old # or to email code to my xxxxxxxxxxxxx email that I do not know where or how to access that email? Now after several attempts I ...

HELP

I'm on the 15/month plan and my text messages aren't sending, pictures aren't sending etc... Also I can make calls but not receive calls--it goes straight to my voicemail

Resolved! I was charged twice on the March 1 2022.

Hey, team could you please check and revert one of the transactions.I doublechecked with my bank - they see 2 different transactions with different ids - so bank insist on two charges.However I do not see it in my Public mobile account -- there is on...

What should i do when i loose my SIM card?

Resolved! Price increase for 10 dollar plan

Hi can anyone confirm this 3 dollar price increase for the 10 dollar plan, I haven’t received any notice, thanks.

Resolved! How to know when to insert PM Sim card and take out the old one after activating?

Resolved! is it free to call 1800/877/88 xxx xxxx

is it free to call 1800/877/88 xxx xxxx? I am on $15 plan. 100 mins is free each month.

US Roaming Add-on Review

I recently took a trip down the US east coast from Maine to Key West and back. I decided to buy the US roaming add on(s) and thought that with all the questions about stopping 3G service in the states, I would let everyone know my experience. YMMV I ...