get account number

[andoh121]

xxxxxxxxxxxxxxxxxxxxxx

edited by computergeek541: Please do not provide your phone number is message forum posts.

[softech · Accepted solution]

@andoh121   are you trying to port out your number?  Please note only ACTIVE account can be ported.  So, you need to renew your plan

For My Account access, first try to use the Reset Password link there on the login page (or direct link: https://myaccount.publicmobile.ca/en/forgot-password) enter any possible email addresses you could have used and see if it works

if not, PM support will be your friend then, please open ticket with them

1.  Open ticket with Chatbot for faster response (2-48 hours), using direct link: https://publicmobile.ca/chatbot.

Start by typing "Forgot Login Information", then click "Contact Us",, then click "Click here to submit a ticket ↗" 

2. if you have problem with Chatbot: Private message CS Agent at:    

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

[andoh121]

cant login to my account also the phone plan expiry

[hTideGnow]

HI @andoh121   you can login to My Account and get your account number in the Profile tab there

[softech]

@andoh121  

this is an open forum, please remove your phone number for your own protection.  Go back to your post, click the 3 dots and Edit Message and remove the phone number

For account number, just login to My Account , Profile page, and it is there

https://selfserve.publicmobile.ca/en/account/my-profile