6UC2 code when calling out?

[Learnguitar]

Hello all. Receiving a 6UC2 code when calling out locally. Can you please advise?

[Learnguitar]

Thank you. The 1 in front of number did work. Appreciate the quick reply

[hTideGnow]

HI @Learnguitar 

are you on $15 plan with only 100 outgoing minutes?

try restart the phone.  And try calling different numbers

[softech · Accepted solution]

@Learnguitar 

There has been some voice issue for some customers in the last couple days

Try this first, power off the phone for 5 mins and then power up and try again.  Also, when making calls, make sure to include 1 in front of the 10 digits and see if it helps

If that does not work, please open a ticket with PM support for them to refresh your account, they will be able to resolve it

1. Please open ticket via Chatbot (need access to My Account): click this  Chatbot Ticket Link 

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