Unable to call out

[paulreeve]

When I go to call out I get a message that I have no minutes available.

I pay automatically each month and have used zero minutes this and last month.

Trying to write a ticket but it does not accept my username or password. Have tried multiple ways.

How can I get this problem fixed?

How can I speak with a person?

[computergeek541]

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@softech wrote:

@computergeek541   I just opened a ticket and yes I need to use the 4 digits PIN instead of My Account login.  Does PM aware of this and a fix is on the way?

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I'm unsure of how widespread this issue is, but several months ago, I informed Public Mobile about how I was sure if it was conincidence but that I wasn't able to use Self Serve credentials for 2 tickets in a row (the credientials were correct).

[softech]

@computergeek541   I just opened a ticket and yes I need to use the 4 digits PIN instead of My Account login.  Does PM aware of this and a fix is on the way?

[computergeek541]

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@kahull wrote:

I would try re-setting your password, I think that might help you be able to access your account and submit the ticket.  I think that’s the best place to start.

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This might not be an issue with the Self Serve usename and password.  I've personally experienced and issue where working Self Serve credentials aren't accepted by the ticketing system.  In such cases, resetting the password won't enabling the ticketing system to accept the password.  There is an option in the ticketing system to validate using the account PIN.

[kahull]

I would try re-setting your password, I think that might help you be able to access your account and submit the ticket.  I think that’s the best place to start.

[HALIMACS · Accepted solution]

@paulreeve 

This place is a completely online-based service platform.

This ought to be pretty clear before moving here ;  there’s no mention of any live agent assistance.

Send a private message to the Customer Support Agent by clicking here  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

[softech]

@paulreeve are you on the $15 plan?

first, try to login to My Account again using Incognito mode.  Check if account is active, and check if you have any minutes left

If it is active, and you have minutes left, please  power off the phone for 5 mins, then power it back on. When you make a call, put a 1 in front of the 10 digits and see if it works