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SIM card

Great Neighbour / Super Voisin

I can not make or receive calls on my phone. Everything else is workings. This occurred when I returned from Portugal and put my SIM card back in. 





If rebooting your phone does not work, you can also try a network reset of phone.  Toggle airplane mode on, then off. With the recent VoLTE roll out, there have been issues with talk. 


@SFA do you see the phone connects to the network at all?is data or sms working?


first login to My Account using Incognito mode and check if account status is Active 


Also, there has been some voice issue for some customers in the last couple days


Try this first, power off the phone for 5 mins and then power up and try again


If that does not work, please open a ticket with PM support for them to refresh your account, they will be able to resolve it


1. Please open ticket via Chatbot (need access to My Account): At

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

Need Help? Let's chat.