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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 25331 Views
  • 135 replies
  • 34 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 36813 Views
  • 185 replies
  • 27 Bravos

Resolved! Emii

Can a person trace my phone if they have gotten the emii number?  I'm having alot of issues with this phone; battery drain, hearing conversations popping in and out, google having me do captchas because of too much traffic on my computer (only have a...

CR3 by Good Citizen / Bon Citoyen
  • 1078 Views
  • 8 replies
  • 0 Bravos

my plan

Hi, my plan is supposed to have unlimited Canada and U.S wide minutes however when I call a U.S number it says I have no available minutes

kdaya96 by Great Neighbour / Super Voisin
  • 774 Views
  • 8 replies
  • 0 Bravos

Re: Introducing "Customer Support Agent"

Trying to pay for my plan but your not excepting my credit or debt. card what is the problem, because the cards are just find please correct at your end. Thank You.(xxxxxxxx) Edit by Dunkman: removed personal information

RichardBaker by Great Neighbour / Super Voisin
  • 1216 Views
  • 10 replies
  • 0 Bravos

2GBBONUS

Duplicate Thread

choosing a cell booster

I'm in bad need of a cell booster/repeater. This is only for the purposes of making phone calls. The signal at my home is terrible. Calls inside are not possible, even sending a text is difficult at best. If I want to make a call I have to stand outs...

zero_gravity by Good Citizen / Bon Citoyen
  • 753 Views
  • 5 replies
  • 0 Bravos

Resolved! Us roaming option

I have unlimited text already with my plan. I’m going to US and wonder if all I need is data plan if I’m not making phone calls.

rlaseur by Great Neighbour / Super Voisin
  • 597 Views
  • 4 replies
  • 0 Bravos

Mobile Apps

I am traveling to the states next week and need to download an app from an insurance company in the Stateswhen i try i get not available in my country,,, according to company it should be available and to contact my service provider any and all sugge...

SteTem by Good Citizen / Bon Citoyen
  • 835 Views
  • 7 replies
  • 0 Bravos

iPhone vs. Android battery

So for the first time in a decade I am considering returning to an iPhone, mostly because the sound will be better.But comparing the battery between an iPhone 12 and Pixel 3aXL it appears the iPhone is much less?iPhone: Li-Ion 2815 mAh, non-removable...

rossputin by Model Citizen / Citoyen Modèle
  • 1194 Views
  • 10 replies
  • 1 Bravos

Resolved! U.S. Add on

On Oct 23, 2021 I thought I renewed my U.S. Add on for 10 more days. But today, my service doesn't seem to be working? I enclose a copy of my account showing the add-ons I currently have. I wanted to renew phone and text. Have I done this? Or, do I h...

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FourJacks by Good Citizen / Bon Citoyen
  • 623 Views
  • 5 replies
  • 0 Bravos

Resolved! Payment

Change credit card

Noni1 by Great Neighbour / Super Voisin
  • 616 Views
  • 4 replies
  • 0 Bravos

Resolved! US ROaming

I have the $25 plan with unlimited Canada-wide talk (and I'm on AutoPay).  I purchased the US talk add-on.  I was in Montreal enroute to FL and tried calling my husband in FL to let him know my flt arrival time, and I got a msg saying I used up all m...

joanedwards by Great Neighbour / Super Voisin
  • 1032 Views
  • 7 replies
  • 0 Bravos

Some text messages not arriving

Hello!I've been with Public since last December. A few weeks ago, I began to suspect that I am not receiving some text messages, and now I can confirm it. 1. My brother-in-law texted me last night while I was sitting next to him. It never arrived.2. ...

BrianV by Good Citizen / Bon Citoyen
  • 1363 Views
  • 8 replies
  • 0 Bravos

Resolved! Payment voucher not working

I am trying to add my payment with a payment voucher.  It tells me it can not be processed at this time.  Is there an issue with the payment system?

Terry2772 by Good Citizen / Bon Citoyen
  • 1369 Views
  • 15 replies
  • 0 Bravos

iPhone 8 + 8 Plus in CPO Store.

New phones again! Starts at:iPhone 8 $209iPhone 8 Plus $279Reasonably priced for this generation of iPhones! Thanks PM! 

LeePublic by Deputy Mayor / Adjoint au Maire
  • 656 Views
  • 7 replies
  • 1 Bravos

Number transfer problem

I cannot receive any calls, I can only make calls and send messages. I can not confirm the message that it sends to your old SIM regarding number transfer because my old SIM's plan is cancelled, and it is lost. I tried messaging a CS_agent but they a...

Bala44 by Great Neighbour / Super Voisin
  • 1612 Views
  • 23 replies
  • 0 Bravos

payment

I’m trying to create an account 

nbaffour by Great Neighbour / Super Voisin
  • 1021 Views
  • 7 replies
  • 0 Bravos

Resolved! Payment

My service has been disconnected 

maalouie by Great Neighbour / Super Voisin
  • 694 Views
  • 5 replies
  • 0 Bravos

Resolved! Put the service on hold for three months

I will be out of country for 3 months, how to put the service on hold for three months? I will resume it when I am back. Thank you

lory by Good Citizen / Bon Citoyen
  • 2032 Views
  • 23 replies
  • 0 Bravos

Resolved! Change and adding a plan

My son has a PM $10 plan (no longer available).  I would like to transfer my phone (on Bell) to his plan and he would like to upgrade to the $15 plan.  I don't know where to start or even if this can be done.  Any help would be greatly appreciated.

Hodgie by Good Citizen / Bon Citoyen
  • 1448 Views
  • 18 replies
  • 0 Bravos

Resolved! Re: Transferring or Changing your Phone Number

I have an existing PM # and I want to port my Vonage # to PM replacing my existing PM #. Will I lose my existing rewards if I port Vonage # to PM?Is it possible to replace existing PM # with Vonage #? Thanks 

rrajnish by Good Citizen / Bon Citoyen
  • 903 Views
  • 6 replies
  • 0 Bravos
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