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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 67999 Views
  • 177 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 71804 Views
  • 180 replies
  • 32 Bravos

Resolved! Payment Shinanigans

I woke up today with no Internet access on my phone. Since the month is almost done I thought maybe I needed to renew my account for February.Using a voucher I added funds to my account to cover for next 30 day cycle. However even after adding funds ...

bb6640 by • Good Citizen / Bon Citoyen
  • 2870 Views
  • 13 replies
  • 1 Bravos

Strange phone and SMS behaviour

As of January 20, the phone (Moto G8 Power) started selectively not working. Outgoing calls and SMS msg's working fine, but incoming SMS msg's work for some people, but not others. For instance, for a neighbour who is on Bell, I get the SMS texts no ...

Nort by • Good Citizen / Bon Citoyen
  • 2571 Views
  • 19 replies
  • 1 Bravos

Resolved! Returns

I want to return phone I purchased 

Roger1959 by • Great Neighbour / Super Voisin
  • 1187 Views
  • 5 replies
  • 1 Bravos

Resolved! Top up voucher has extra dollar fee.

I wanted to avoid that greedy credit card processing fee so I went to buy vouchers with cash and now they are charging an extra $1.00 for each top up voucher you buy. Was ready to dump this carrier just for the principal of it but they are all doing ...

b52 by • Great Neighbour / Super Voisin
  • 2177 Views
  • 4 replies
  • 1 Bravos

Resolved! question about a payment

Hi, I see on my credit card account ( ending 1939 ) a bill of 37.94$ from publicmobile  .. this card is used to pay my service as well as my son's and my wife's. I do not understand this bill, could you please tell me where this bill comes from ?Than...

ramiaziz by • Great Neighbour / Super Voisin
  • 1265 Views
  • 6 replies
  • 1 Bravos

Resolved! US Roaming - Washington DC

Hi everyone,Thought I posted last week but can't find my message. I've been reading some posts about flaky service for US Roaming add-ons. Can anyone testify to whether data works well in Washington DC? Thanks!

Resolved! Going South

Hi Everyone. I'm heading to the United States from Canada in a month. Do I need to add anything to my phone to use it? Roaming or whatever. Sorry, I'm not very technical.

danarose by • Good Citizen / Bon Citoyen
  • 708 Views
  • 2 replies
  • 0 Bravos

Resolved! 3G to 4G

I recently moved to the 4G but have noticed my iphone still shows 3G. I'm definitely not very technical but is there something I should be doing to my phone to make the switch?

danarose by • Good Citizen / Bon Citoyen
  • 2176 Views
  • 10 replies
  • 0 Bravos

Resolved! Missing loyalty rewards

After years of everything working great, the Loyalty rewards have disappeared from the Rewards portal. Also no rewards at all are showing up when I log in under My Account and go to Payments - all rewards are reset to 0 there and PM wants a full paym...

Resolved! US Roaming

I purchased an additional package just before first US add on expired. Site shows purchase but have no service, phone or texts and get message that I need to add service.  What can I do? Thanks 

Deann58 by • Great Neighbour / Super Voisin
  • 708 Views
  • 2 replies
  • 1 Bravos

Resolved! US Roaming

Is the $15.00 US Roaming a per day charge or a single $15.00 fee for the entire 15 days? 

cmerdler by • Good Citizen / Bon Citoyen
  • 2511 Views
  • 14 replies
  • 0 Bravos

Resolved! Moderator

I got double charged on my last payment. I need to cancel one @ Moderator     edited by computergeek541:  crossed out a tag to a member who is not a modreator/not a Public Mobile emlpoyee

tobi-okebugwu by • Great Neighbour / Super Voisin
  • 1389 Views
  • 7 replies
  • 0 Bravos

Resolved! US Roaming Problems

I have tried to renew my US roaming for text and phone only. I could not select that for $15.00.  I only have the option to select the US roaming data text and phone , now I cannot make calls or text.  Any suggestions   

Gillingsca by • Good Citizen / Bon Citoyen
  • 1087 Views
  • 3 replies
  • 0 Bravos

Resolved! Not receiving incoming calls

I am not able to receive incoming phones calls. This has been ongoing for 3+ days. (Note I’m able to make phone calls.) I’ve tried everything including:  rebooting, turning airplane mode off/on, etc.etc. I have the unlimited talk plan. Any ideas as t...

Toria9 by • Good Citizen / Bon Citoyen
  • 4147 Views
  • 18 replies
  • 0 Bravos

Resolved! Can’t login

Have sent request to change password but not getting an email. Need to cancel my plan but can’t get into my account! 

Resolved! us roaming plan

I just bought the usa roaming plan  $20 . Do I have to activate it when I go to my account and plan add on I do not see it?

johnpublic by • Good Citizen / Bon Citoyen
  • 1295 Views
  • 4 replies
  • 0 Bravos

Make a payment

Hi, my automatic withdrawal did not come outex for this month.  My fault entirely.....I entered a new visa debit card and entered one number wrong.  Now I have no phone.....can't even text.  I fixed the  card number for next withdrawal but also need ...

coppkat by • Great Neighbour / Super Voisin
  • 905 Views
  • 4 replies
  • 0 Bravos

Resolved! US Roaming

I am going to Florida for March break, and was going to purchase the US roaming add on. But PM has an announcement on their site saying that US roaming won't necessarily work. I'm not really that tech savvy, so I'm wondering if I am in fact interpret...

cjan by • Good Citizen / Bon Citoyen
  • 10270 Views
  • 44 replies
  • 3 Bravos

Group chat issues

Having issues receiving from 1 contact in group chat but can receive from them individually. I have done all troubleshooting I can think of. Contact not blocked cause can receive individually, restarted phone, force stopped app, downloaded new app, d...

Tdawg by • Good Citizen / Bon Citoyen
  • 3387 Views
  • 17 replies
  • 1 Bravos

Resolved! Cs

I'm having problems and need help  how do I get a ticket as I can't get it to work

Madashell by • Good Citizen / Bon Citoyen
  • 1790 Views
  • 7 replies
  • 1 Bravos

Overcharged

I canceled my daughter's account with you guys on December 29th. My payment came on the January 6th for my cell phone, my husband's payment came out January 27th for his cell phone. My daughter's would have come out January the 08th, 2 days after min...

Hailey09 by • Good Citizen / Bon Citoyen
  • 1845 Views
  • 10 replies
  • 0 Bravos
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