Call forwarding services doesn't work

[Tawfik]

Hello,

The call forwarding services doesn't work with my phone,  I tried many ways but still doesn't work

[LitlLdy]

---

@Tawfik wrote:

Hello,

The call forwarding services doesn't work with my phone,  I tried many ways but still doesn't work

---

@Tawfik  , I don’t know if you have VoLTE activated on your account but if so it’s been known to cause issues with call forwarding. I had to submit a ticket & ask for a Senior CSA to get it fixed on their end so I could use call forwarding again! Now it works fine.

[dust2dust]

Yes, call forwarding seems to have broken in conjunction with the messy volte roll out. You can forward all, but not the conditionals. User @LitlLdy seemed to have success asking support to fix it. Do you know if your device got enabled for volte?