SIM card delivery

[eyy2000]

I have ordered a SIM card on April 25 but still not received yet. How can I know what is happening. Thank you

[eyy2000]

The ticket has been submitted yesterday but seems no answer. Do you know when the answer can be expected? Thank you

[eyy2000]

The ticket has been submitted yesterday but seems no answer. Do you know when the answer can be expected? Thank you

[eyy2000]

By the way, When can I get the answer for that? Thanks

[eyy2000]

Thank you so much

[softech]

@eyy2000 

Sim card delivery from PM online could be as many as 3 weeks

However, since it has been over 10 business day, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Sim card order", then click "Contact Us",  then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there