Hi, I am locked out of the account. I cannot reset the password since when I click to email me the code I never receive the email. Also the phone number is not working so I cannot get the reset code from there. I need to reactivate and to make a p...
Thank you Softech. I used the link to the CS Agent you provided. I found out the account had not been paid for 90 days :(. I activated another sim card and I'll be paying it myself going forward. All good now.
ah no. what I think happened is that my mother (elderly) forgot that the credit card she used to pay for this account expired. We have 3 phones with public mobile and she paid for 2 of them. I think she thought that if she changed her card number...
If you do not make your payment for 1 month the service would be cut off right away wouldn't it? The service stopped working 2 days ago so that would mean I was suspended 2 days ago no? I was able to use the phone right up to 2 days ago.
