Forgot my email/username

[Graychrisg]

Hello,

I can’t remember my email/username for one of my accounts and need to update my visa expiry date.

[cellphoneuser1]

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@Graychrisg wrote:

Hello,

I can’t remember my email/username for one of my accounts and need to update my visa expiry date.

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Is your renewal tonight?  You can buy a voucher from stores and use 611 to pay to your account.

[Anonymous · Accepted solution]

@Graychrisg 

you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to 
them can solve your issue, they are nice Service Team they will help you 100%.

Here’s How To Contact Customer Support Agent

• you can send a private message to Customer Support Agent by Click Here link,

• please include in your message,
  
• phone number,
• Email address,

• Customer Support Agent by CS_Agent, will Response to your inbox by private message 
• During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
  • Monday to Sunday: 6 AM to 10 PM EST
  • Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
  
  Check your private message inbox (click on the envelope top right of your screen)

         Good Luck...

Verify your identity (publicmobile.ca)

[hTideGnow]

Hi,  you can try to reset with Forgot Password link .  Try to put in the correct email address then answer the security question.

if not work,  open ticket with PM support using chatbot.   click on the Bubble  on the lower right or directly at : https://publicmobile.ca/chatbot. 

Follow these these to get to ticket open page quicker:

       type:  Forgot log in information

       Click   "Contact Us"

       Click "Click here to submit a ticket"

       you will then direct to another page to open ticket.

    After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

[esjliv]

@Graychrisg  - do you have email you can try, then use the Forgot your password option?

If not, contact CSA for help.

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

1 -  Faster - Click the bubble comment circle on the bottom right-hand side of your screen,

or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower - Use this link to:

Private Message to Public Mobile Customer Support Agents (CSA)

EDIT: I forgot to ask...did you ever create a Self Serve account? If not you can register for one here:

https://selfserve.publicmobile.ca/self-registration/

FYI - please remove any personal information from your thread, this is a public forum. thx