Need Help Porting My Number

[PaulKozak]

Hello, I got a message from public mobile saying I entered the wrong ESN/MEID number and that someone would contact me shortly - can someone help?

[softech]

@PaulKozak   I know you thought the number I sent you was Telus.  Telus owns PM and they share the same porting support team.  Call again and they can help on the spot.    🙂

[0PX9O4]

@PaulKozakdid you send in that private message yet buddy?

[PaulKozak]

I haven't removed my old sim card yet. I did set up an alternative number.

[Anonymous]

 @PaulKozak : Can you have your old SIM in another phone? Maybe they would call that number. Did you set up an alternative number during activation? They might also call that number.

[softech · Accepted solution]

@PaulKozak   Yes, there is a number you can call and talk to someone and provide them the information right a way.  I will private message you the number.  Check your Community inbox, envelope icon on the top right

[0PX9O4]

You'd need to get in touch with an agent by sending a private message here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437