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Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 34 replies
  • 5 Bravos

Porting fail.

Need help. Porting old number was successful temporarily. Now I'm stuck with a new number that I do not want and my old number is now not in service. I was only aware of this when one of my family members told me that they couldn't call me.

achong604 by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

No Service

I recently switched from Telus to public mobile a couple November 8th. I followed the process and went through in porting my number, and would like to say it worked because it completely closed my Telus account but have yet to have service from publi...

Djnelley by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

No Service and Number Ported from Telus

Hey everyone, my phone number got ported from Telus with the help from someone at Public Mobile via email. They said that after a power cycle I would be good to go, but unfortunately it's still not working. Tried rebooting everything and it doesn't w...

jvross by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Porting error

So this morning I tried to make the move from Fido to PM. Everything thing went normal. But currently, I cannot receive any calls or text messagesAnd I got the following text message from PM:Public Mobile here: To complete your request to move to Pub...

maherhusain by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos

Question about promotion

I have a friend of mine which wanna join public. Can he still get the promotion in this 9 days?So the sim arrive before the promotion end?

Ionut by Model Citizen / Citoyen Modèle
  • 7 replies
  • 0 Bravos

Partial Porting Purgatory

Has anyone else tried to port from Virgin Mobile with sim registration and ended up in limbo? I did that with my first phone and am still waitng (I did send a message to a moderator)...I do have data My second sim registration...I chose a PM number a...

magimug by Good Citizen / Bon Citoyen
  • 2 replies
  • 0 Bravos

Resolved! Failed activation on November 5 -- still not working

I tried to activate a sim card a week ago today and it still is not working.  It charged my credit card on the 5th.  I messaged 2 Mods and have not received a response from either one.  Not sure what else I can do other than do a charge back on my ca...

Taco by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

Resolved! ACTIVATION ERROR - Charged my Bank account

I just activated my Public Mobile sim card, but when I got to the final step, it said the Payment Method didnt work. A message also came up saying that I need to start the entire process again. When I did that, it came up that my Sim Card # is Invali...

Aman1a by Great Neighbour / Super Voisin
  • 7 replies
  • 0 Bravos

Requested a service ticket, fixed the problem myself

So just got PM and as per the instructions when porting my number etc... it said to 'contact us' for port forwarding for a koodo number. So I did that, but then saw that within the self service portal that I could do it myself. Which I attempted and ...

dZilla by Good Citizen / Bon Citoyen
  • 3 replies
  • 1 Bravos

Resolved! Cannot Activate - No Credit Card Accepted

Hi, I've been trying to activate my SIM card for over an hour. Each time the credit card is not accepted and I'm forced to re-enter all of the information. I have tried 3 different cards using the exact address on the statement. There is no problem w...

ugh by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Becoming frustrated

So my data needs were cut off due to my "apparent" complete consumption. Apparent because I've posted about this before where my iphone is telling me ive only used 10.5gb of data and i have the 12gb option. Anyways, last night in downtown Toronto, as...

smartybrah by Good Citizen / Bon Citoyen
  • 10 replies
  • 1 Bravos

Not accepting any credit card at sign up

I have 2 phones currently on Public Mobile and I'm trying to activate a 3rd. For whatever reason the system is not accepting any credit card that I use. I'm not sure what to do now. Can someone please assist as I'm trying to get out of my plan with o...

jvallance by Good Citizen / Bon Citoyen
  • 14 replies
  • 0 Bravos

Resolved! Start up questions...

Hi!I am interested in the $40/month 4GB promotion and I have a few questions.Does the network run on Telus towers? Is the coverage reliable?Do I still get the promo price after the 3 month contract is up?Will I still get signal in the US if I visit f...

jpdawsome by Great Neighbour / Super Voisin
  • 13 replies
  • 0 Bravos

Resolved! Pblm d activation du forfait

Bonjourje peut activer mon forfait mensuel pourtant j ai la balance suffisantehelp me plz

zaky100 by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos

Phone number transfer

I activated my sim card but i think i entered wrong information about my previous provider. Now it asks me to complete my sim card activation but when i try to do that it starts from the begining. I dont want to make another payment again. I can make...


I have been waiting over 48 hours for my issues to be resolved. I have contacted all of the moderators via direct message as well as through the 'Contact Us' link at the bottom of the site. There has been no acknowledgment or response whatsoever from...

pattyking18 by Good Citizen / Bon Citoyen
  • 19 replies
  • 1 Bravos

Still without phone.

Hello,              it is now 14 days without the use of my phone... I paid my monthly fee on the 30th of last month and ever since I couldn't use my phone.. Last week I came on to ask what to do and so had to order a new sim. (Which now cost me 5.75...

Huntress by Great Citizen / Super Citoyen
  • 7 replies
  • 0 Bravos

Resolved! Should activation process be this difficult???

Hello. I am a new customer and I am having an issue that seems to be fairly common in the PM community. I purchased three SIM cards and successfully activated 2 of them. When I tried to activate the third I got the "can't verify credit card error" tr...

dt72 by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos

Resolved! Forwarding PM to Voip while out of country

Hi my wife and I are traveling out of country for 45 days. I know and understand PM will not work once we leave Canada, which i am completly fine with, but  I can forward my PM calls to a provincial number. Any recomendations on an inexpencive Voip t...

mimmo by Oracle
  • 9 replies
  • 0 Bravos

Service suspended but funds we're available before expiry?!

Morning I had this problem happening more than once and it frustrates me. I had 70 dollars in my funds which is the amount so for my plan. The money was in before the expiry and now my account is suspended?!?! Can somebody helps me please

Allanwc by Good Citizen / Bon Citoyen
  • 1 replies
  • 0 Bravos

Biggest Scam Ever.

Charged $120 for no service and no support (on email or forum) for over half a week. This doesn't include the cost of losing my number, the cost of purchasing a temporary prepaid phone, the cost of signing up with another carrier, and on goes the lis...

Steveo by Good Citizen / Bon Citoyen
  • 42 replies
  • 1 Bravos

Moving to other province

Hi thereI have a question I am using public mobile 120 promo package in ontario and if i move to other province in future then am i able to transfer it or i have to purchase again most recent plan respective to the province where i will move. Thanks

It has been 24 hours and still not ported over from Fido

I have emailed twice.I have private messaged 2 moderators.No replies from anyone.Self serve not able to login in.They charged my credit card. Moderators, please help!!!! I have 2 more phone numbers (both Rogers) that I want to port over but I am gett...

BDSL by Good Citizen / Bon Citoyen
  • 27 replies
  • 0 Bravos

Porting Koodo Phone number to PM

Hi there,I successfully follow the direction from the activation process and activate a new phone number. I already submit request to port my old number from koodo to PM. However it has been 48 hours and my phone number is not ported yet. Since There...

Arfung1234 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Any way to change the Email tied to the PM account?

I set up my PM account with the same email address that I use for Koodo prepaid, which apparently is a big no-no for some reason.... (it's silly that it causes problems using the same email, but i dont think we're allowed to say that here)Im assming ...

Nedly by Good Citizen / Bon Citoyen
  • 9 replies
  • 0 Bravos