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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 53500 Views
  • 158 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 61756 Views
  • 186 replies
  • 31 Bravos

Resolved! Sorry, we are unable to verify your card at this time

I am trying to setup an account and I am getting the error "Sorry, we are unable to verify your card at this time. Please ensure your card details are entered correctly and try again. If you continue to experience problems, contact your card provider...

q95 by • Great Neighbour / Super Voisin
  • 1843 Views
  • 8 replies
  • 0 Bravos

Data

Activated my account last night and today have no data.  LTE keeps flashing in the corner and Public Mobile keeps flashing under Network Selection any ideas why?

canningrr by • Great Neighbour / Super Voisin
  • 903 Views
  • 3 replies
  • 0 Bravos

Resolved! Got a phishing scam private message on here today.

Got a phishing scam private message on here early this morning about a chance to win an iPhone 12 if I go to some website and fill out the form. I ignored the user but it would be good to be able to flag users to admins to hopefully limit the spread ...

MagFhinn by • Good Citizen / Bon Citoyen
  • 1696 Views
  • 4 replies
  • 2 Bravos

Resolved! Cannot get into my account

I have entered my email and password and I can’t get into my account. I go to change my password and it won’t accept my email. It looks like I’m locked out of my own account. 

aa1077aa by • Great Neighbour / Super Voisin
  • 1311 Views
  • 3 replies
  • 0 Bravos

anyone having "Interactive Brokers" login problem from PC?

I'm using Interactive Brokers (IB) for stock trading.  When I access my IB account from my PC it uses my cellphone to confirm my identity (2FA or 2 Factor Authentication).  This is apparently done by internet communication (not text messages) between...

frank44 by • Good Citizen / Bon Citoyen
  • 10260 Views
  • 6 replies
  • 0 Bravos

Resolved! RE: A/C No.xxxxxxxxx email: xxxxxxxxxx under xxxxxxxxxxx

Hi,I have activated your $35 plan on December 12, 2020. I understand that you have a flash promotion regarding 2nd month free mobile fee for activation during Dec.12 - 14, 2020. Please inform am I elegible for this benefit since I have sent out my em...

Landa12345 by • Great Neighbour / Super Voisin
  • 2897 Views
  • 6 replies
  • 0 Bravos

Calls but no texting

I just switched to Public Mobile this afternoon. I can receive calls but no texts and, though my texts say sent, they are not being received.  I have a Google Pixel 3A xl.  I checked the Google Play store and there doesn't seem to be any issues with ...

LauraW by • Great Neighbour / Super Voisin
  • 1432 Views
  • 8 replies
  • 0 Bravos

Resolved! 500 holiday rewards

Hello, complete and utter newbie here I know nothing about phones I had to lend my phone to a friend she used all but 7 of my monthly minutes.  I signed up for the free 500 minutes but it is listed as long distance minutes.  I have $55 credit on my a...

parsnips by • Good Citizen / Bon Citoyen
  • 3618 Views
  • 28 replies
  • 0 Bravos

Resolved! Puk code

need help puk code

mward86 by • Great Neighbour / Super Voisin
  • 933 Views
  • 2 replies
  • 0 Bravos

Resolved! SIM card stopped working

My sim was working up till a couple of days ago and then it just stopped.. I have no reception anymore. Having checked on self serve the last four digits appear to be different from the sim i have..please help.. 

BirteKuhn by • Great Neighbour / Super Voisin
  • 1138 Views
  • 4 replies
  • 0 Bravos

Resolved! I’ve been charged twice for my plan

Hello, I’m writing because your company has charged me roughly $16 twice. I was informed initially by the 611 No., that Public Mobile had “made a manual payment” but, when I tried making phone calls immediately after, it would not work. So I logged o...

ANew by • Great Neighbour / Super Voisin
  • 1309 Views
  • 5 replies
  • 0 Bravos

Resolved! Not received PM refurbished phone

I did not receive the PM refurbished phone  Order # [private deleted ...... Luddite]  on Nov. 30, 2020 and did not receive a tracking number as specified in your order confirmation. It has been 17 days!

bouchuRe8 by • Great Neighbour / Super Voisin
  • 943 Views
  • 4 replies
  • 0 Bravos

Invalid SIM

Hi ! I just received my Sim Card that I purchased on public mobile website. Now that I try to activate it says : invalid SIM. Did this happed to anyone yet ?

chrisdouble by • Great Neighbour / Super Voisin
  • 1236 Views
  • 5 replies
  • 0 Bravos

Resolved! Unable to open a ticket

After filling in Section 1 & 2 to open a ticket, the "Next Button" is not highlighted.

austephen by • Great Neighbour / Super Voisin
  • 836 Views
  • 2 replies
  • 0 Bravos

PM phones/ recommendations?

Hi all, I am looking to buy a new phone, and I was looking through the certified, pre-owned phones that PM has on offer. I had found one I thought would work well for me, but every time I go to purchase it, it's adding a new SIM card to the cart. I t...

PJL by • Good Citizen / Bon Citoyen
  • 2655 Views
  • 12 replies
  • 0 Bravos

Resolved! Account suspended

My balance is not being applied and phone has been suspended What do I do?

TNJ by • Good Citizen / Bon Citoyen
  • 2576 Views
  • 18 replies
  • 0 Bravos

Resolved! Text Messages

I cannot send texts or receive without using  data. Messages should come through phone line I think. What's wrong? Appreciate help and support.

acrepassage by • Great Neighbour / Super Voisin
  • 902 Views
  • 4 replies
  • 0 Bravos

SIM not working

New activation....Public Mobile shows on he screen, but can't receive phone calls. Have paid for this month without being able use the service

claudilee by • Great Neighbour / Super Voisin
  • 712 Views
  • 1 replies
  • 0 Bravos

Resolved! What time does Autopay come out on your renewal date?

Hi PM users, What time does your autopay come out on your renewal date? For new customers and those that keep a close eye on their financial expenses this would be great to know. Thank you all for your time and input. Warm regards,MarcGSR

MarcGSR by • Good Citizen / Bon Citoyen
  • 1875 Views
  • 8 replies
  • 2 Bravos

Resolved! incoming text counting against my text limit

Hello. My plan allows unlimited incoming texts/month and 50 outgoing texts/month. However, incoming texts are being added to my # texts used and reducing my remaining text messages.  I have an iphone4 and am not using data, wifi or imessage. Please h...

HKim by • Great Neighbour / Super Voisin
  • 1996 Views
  • 9 replies
  • 1 Bravos

Resolved! Activate online with a new Public sim for second phone failed

To any Moderator,I bought a new Public mobile sim trying to activate a second phone, always got stuck at the choosing new number page seeing « load errors « .How to choose a new number online with my sim, please. Thank you.

giap by • Great Neighbour / Super Voisin
  • 1210 Views
  • 4 replies
  • 0 Bravos
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