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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 51587 Views
  • 156 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 59959 Views
  • 186 replies
  • 30 Bravos

Resolved! Payment Vouchers

Hi , so I purchased a payment voucher from grocery store I always buy them from and I can’t seem to get it to work , I’ve called *611 and entered the pin , I got an account and entered payment voucher online didn’t work , I even went back to the groc...

larynnt by Great Neighbour / Super Voisin
  • 2560 Views
  • 18 replies
  • 0 Bravos

Resolved! PM scam to my email from the community?

Am I correct in thinking the private message below is a scam attempt? I've gotten a couple of these in the last 2 days... They read as follows -  You have a new message from the Public Mobile Community!Please do not reply to this email. This address ...

Jags by Good Citizen / Bon Citoyen
  • 750 Views
  • 2 replies
  • 0 Bravos

Resolved! Rewards

Is there somewhere i can click to earn community rewards I'm not really sure how to earn them (somewhere to be clicked). Thank you in advance.

jc4576 by Good Citizen / Bon Citoyen
  • 1847 Views
  • 6 replies
  • 1 Bravos

Resolved! Is the iPhone 12 series compatible?

I currently have an iPhone 11 Pro. Considering switching to iPhone 12 Pro or Pro Max. Are these phones compatible with Public Mobile? Can I just pop my current SIM in the iPhone 12 Pro and it work?  

coriikins28 by Good Citizen / Bon Citoyen
  • 4510 Views
  • 12 replies
  • 0 Bravos

SIM card disabled

Hi There. I've been a public mobile member for over a year, account in good standing and working as of last night. This morning, mobile network on my Moto g7 phone says 'SIM1". Upon further opening, says 'This SIM is disbled.' Tried reboot, downpower...

OS1 by Good Citizen / Bon Citoyen
  • 8374 Views
  • 26 replies
  • 0 Bravos

Resolved! texting abroad

Hi guys, I have a basic plan (the 15$ one). I was wondering if I send a text from Mexico, how does it work, will they take the extra charge directly on my credit card and does anyone have an idea how much it would cost me? Thanks

Jayne123 by Good Citizen / Bon Citoyen
  • 2175 Views
  • 10 replies
  • 1 Bravos

Where did this post go? Account suspended for no reason.

Someone just posted this (don't remember the person's username)  When I hit reply I got red screen.  To the person that posted that title in first screenshot. If you're reading this. Is today your renewal/ payment due date? If so, is your phone worki...

Screenshot_20201129_042246.jpg Screenshot_20201129_041921.jpg Screenshot_20200205_002706.jpg
Jb456 by Mayor / Maire
  • 470 Views
  • 2 replies
  • 0 Bravos

Resolved! Badge not displaying correctly - Anyone else?

As most know. Normally the badge earned shows the date next to it.  My October badge has no date. Although it's likely due to the incorrect badge (Oracle 1%)  which PM was informed on the congratulations thread. Curious if anyone else's badge for Oct...

Jb456 by Mayor / Maire
  • 2364 Views
  • 22 replies
  • 0 Bravos

Resolved! always 2-3 signal bars but goto full when calling

I am using iPhone. When standby, it always shows 2 to 3 bars of signal, out of four. However when I am calling, it becomes full four bars.Has anyone here got the same problem?

david15 by Great Neighbour / Super Voisin
  • 1557 Views
  • 5 replies
  • 0 Bravos

voucher card

im trying to enter my pin # for my minutes but its not taking the pin number 

melisseliss01 by Great Neighbour / Super Voisin
  • 1436 Views
  • 11 replies
  • 0 Bravos

Resolved! Unlock Iphone

I just bought a PM sim, created an account, activated the sim, inserted the sim into my pre 2017 iPhone and restarted the phone.  Then the phone pushed a message "SIM Not Supported". I assume the phone is locked so I contacted Rogers for a code but t...

Terry_P by Good Citizen / Bon Citoyen
  • 2191 Views
  • 10 replies
  • 0 Bravos

account have been blocked

Hello my name is lovepreet singh .My account ID xxxxxxxxxxxxxxxx . My account have been blocked because i forgot my ID password and  i also forgot my security answer . Can you please help me to recover my account please.Thanks   edited by computergee...

Resolved! Local Calling area

need to change number of my PM. But my area is Missisauga, ON. It is not showing in the lost of local calling area. Any suggestion ?

tasmariah by Good Citizen / Bon Citoyen
  • 1218 Views
  • 5 replies
  • 0 Bravos
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