Need new pin

[Sape]

Can’t use phone I need a new 4digit pin

[0PX9O4]

Hey @Sape  please let us know once you've sent that private message.

[Anonymous]

@Sape 

Where to find your PUK (publicmobile.ca)

• you can send a private message to Customer Support Agent by Click Here link,

[hairbag1]

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@Sape wrote:

The phone screen reads PUK(4-8)

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Have you used this phone on Public Mobile network in the past ?

If it's a new (used) phone...make sure it's unlocked and not reported as Stolen or Blacklisted.

[0PX9O4 · Accepted solution]

Lots of threads lately have discussed this. You'd need to contact an agent to request that PUK (or PIN unlock code). Here's that link again: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Sape]

The phone screen reads PUK(4-8)

[0PX9O4]

...for your phone? Or for the SIM? Is your phone unlocked?

[Nezgar]

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@Sape wrote:

Can’t use phone I need a new 4digit pin

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Do you need a new voicemail PIN? or a new PIN to access 611?

For voicemail, login to selfserve.publicmobile.ca, and on the overview page click "Reset Voicemail Password".

For 611 PIN, you'll need to open a ticket with the CS agents to change it if you don't remember what you entered when you activated your account.

The chatbot/automated ticket creation system is a little finicky the last week or so, so you might fare better by sending a message directly to the CS agents using this link:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Good luck!