stop subscription

[DE2of2]

Online application made but e-sim connection never accomplished. First monthly payment for service not received has been applied to credit card. I want all personal info given to Public Mobil on their online form destroyed and I would like my payment returned since I have never been a customer. I have been trying since day one to contact an agent to no avail. Please respond now. tdorienne@gmail.com

[Sansan]

@DE2of2 do you know how to edit your post? You can remove the email address as it's not necessary here. Click the circle beside the time upper right.

[DE2of2]

I am once again at your suggested Chatbox link. The "widget" address is at the top of the page & the page is blank, as it is whenever I have gone to this link. There is no way to ask questions & no directions for me to follow. I will try your direct message address now. And yes, I have checked, many times, if my esim is installed.

[hTideGnow]

HI @DE2of2 

yes, try to work with support agent, they might be able to help to cancel the account, or maybe help to fix the problem

please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

But did you check if PM esim already installed?  you tried Reset All Neworks?