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NO SIM CARD RECEIVED

Monogaga
Great Neighbour / Super Voisin

I paid for a SIM and I was supposed to receive it a while ago... I live in MTL, does anyone knows how should I get one or if I should re-order it ? 

5 REPLIES 5


@dlev24 wrote:

Hi @Monogaga have you tried calling customer support to explained the situation, they may have some insight and can rectify the issue. 


Just for clarity...there are no numbers to call for customer support. All issues are dealt with, primarily, here in the PM Community Forum. If we can't resolve it, then customer will need to start process of Customer Support by clicking on that little orange ball on lower right side of the page. There are no traditional customer support agents that we can actually call.

kcorscadden
Great Citizen / Super Citoyen

@hairbag1 This is exactly what I did.

If you want/need service now, go to a Telus store and get one and then ask CS for a credit on your account.

dlev24
Great Neighbour / Super Voisin

Hi @Monogaga have you tried calling customer support to explained the situation, they may have some insight and can rectify the issue. 

hairbag1
Mayor / Maire

@Monogaga 

get to one of the Mobile Klinik stores around town and buy a PM sim. After your account is up and running, message Customer Support and request credit to your account for the new sim you bought. Then save the one they sent you and gift it to family or friend later on.

hTideGnow
Mayor / Maire

HI @Monogaga 

ask support agent to check the order, it shouldn't take more than 3 week.  Or you can ask support to let you buy from Telus/Koodo store and pay you back the extra 

Check with support first,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437        

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