Not able to receive confirmation code
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03-22-2024
02:51 PM
- last edited on
03-22-2024
10:29 PM
by
computergeek541
Hello folks,
I recently ported my wife's number from Fido to PB and everything worked like a charm however, when I try to login to the PM app it tries to send me a MFA code to her number via text message and she doesn't get it.
I can send her text messages with no problem, her phone works great too but we can't login to the PM app.
Any help will be much appreciated.
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03-22-2024 04:11 PM
If it's not working use the link to create a ticket
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03-22-2024 02:54 PM
yeah, I've tried it ...several times and still nothing. It has been two days since her number was ported to PM.
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03-22-2024 02:54 PM
after a couple of failed attempts, you might get option for email instead.
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