Not able to receive confirmation code

[RafaelMacedo]

Hello folks,

I recently ported my wife's number from Fido to PB and everything worked like a charm however, when I try to login to the PM app it tries to send me a MFA code to her number via text message and she doesn't get it.

I can send her text messages with no problem, her phone works great too but we can't login to the PM app.

Any help will be much appreciated.

[Sansan]

If it's not working use the link to create a ticket 

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[RafaelMacedo]

yeah, I've tried it ...several times and still nothing. It has been two days since her number was ported to PM.

[hairbag1]

@RafaelMacedo 

after a couple of failed attempts, you might get option for email instead.