I have been unable to send a message to @CS_Agent and when I get through the bot to submit a ticket it will not submit the ticket. Just random erros. Having these issues on iOS and Windows laptop.
Sounds like you tested and found the same issue I have been having! Issue was I was on a trip to the US and was trying to add roaming plans to multiple family member accounts, which I admin them all. Unwittingly due to this issue I ended up adding du...
I would expand on that but base on my testing, I appear to be able to consistently reproduce a security flaw in the system so am trying to report it to them. But this support model/system is the most frustrating thing I have every used.
My issue is around the logout/login functionality in the mobile app... doesn't work correctly for those of us with multiple accounts for multiple family members.
How did you get the CS_Agent to stay in the To field? Whenever I type in @CS_Agent or without the @ is disapears when I click way from the To field....
