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Paid for a US talk text and data add-on and it didn't work in Alaska

BATMANTAS
Great Neighbour / Super Voisin

Hi, I was travelling to the US for a cruise and purchased the talk text and data add on on 7/24/2022.  While the add on worked in Seattle, there was no service in Icy Point Strait, Skagway, or Juneau - the capital city in Alaska.  In Juneau specifically, there were at least 5 carriers shown that I could not connect to as I tried each of them individually.

 

Looking for a refund or credit to my account, or I will no longer be purchasing the roaming add on and will be going with a US SIM card directly.

2 REPLIES 2

softech
Mayor / Maire

@BATMANTAS   Alaska is a tricky state.   From the feedback of many Community members, looks like many cities do not have the Roaming service anymore this summer

 

And which city are you at now? So far, these are the cities reported that are not working:

Fairbanks, Anchorage, North Pole, Juneau, Sitka

and this one is mixed , one said it works and the other one said not: Ketchikan

 

For a refund, please open ticket with PM Support:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437


**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

 

Timer
Town Hero / Héro de la Ville

@BATMANTAS 

contact to support team by private message CS_Agent  to remove it from your account.