cancel
Showing results for 
Search instead for 
Did you mean: 

my account

Momoffive
Great Neighbour / Super Voisin

Hi I reactivated my account that was on suspension. It took correct money out of my account for the amount of $50.85 but only put $40.00 in my public account and still says I owe $10 to activate my services????

Thanks

2 REPLIES 2

softech
Mayor / Maire

@Momoffive   

There is a chance you are reading off the cached version of the page and not the updated info.

Try to use Incognito mode to login to My Account again and see what it says

 

Also,check if you have just $40 in the Available Fund fund

 

$50.85 is $45 + tax, how much is your plan?

 

Can you also go to Payment History and check the transaction there?  it will show clearly how much PM took or if PM has put in any credit.  Maybe post a screenshot of that so we can help

Timer
Model Citizen / Citoyen Modèle

@Momoffive 

if your plan for $45 plus Tax = $50.85 .. then you put it a $40 . so it's not cover your plan cost, to reactivated account,

any plan cost plus Tax, 

 

tried use browser from computer,and clear cache and cookies and use one page inPrivate mode,

To Login Page

and go to payment,,to add more money...